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UPDATE 2: I found more evidence! I discovered that my company filed a WARN notice with the state about the layoffs, which completely contradicts their claim that I was fired for misconduct. This should be pretty solid proof that they're lying to Washington ESD.
Wow, that's a smoking gun. WARN notices are filed specifically for layoffs due to business reasons, not individual terminations for misconduct. You should definitely include this in your appeal.
As someone who works in HR, I can tell you that WARN notice completely undermines their misconduct claim. That's the kind of evidence that ends appeals hearings very quickly.
Wow, finding that WARN notice is huge! That's basically an official government document proving your company laid people off for business reasons, not misconduct. I'd recommend making multiple copies of it before your appeal hearing and maybe even sending a copy to Washington ESD ahead of time. At this point, your employer is going to have a really hard time explaining how someone can be simultaneously laid off (per the WARN notice) and fired for misconduct (per their unemployment claim). You've got a rock-solid case now.
This whole situation is such a mess and I feel for you! I went through something similar last summer when my bank randomly decided to close my account due to "inactivity" while I was waiting for benefits. Here's what I wish someone had told me: Call ESD FIRST THING Monday morning at exactly 8:00 AM - like literally have your phone dialing at 7:59:59 AM. The call volume is lowest right when they open and you're more likely to get through. I tried calling at random times for days and kept getting that stupid "high call volume" message. When you do get through, ask to speak to a "financial specialist" specifically about returned payments. Regular customer service reps often don't have access to the refund queue system that Andre mentioned. The financial specialist can see exactly where your payment is in the process and manually push it through if needed. Also, get confirmation numbers for EVERYTHING - when you update your banking info, when they say they'll reprocess the payment, etc. I made the mistake of trusting verbal promises and had to start over multiple times. The silver lining is that once they actually reprocess it, the money usually hits your account within 1-2 business days since it's already been approved. Hang in there - this will get resolved!
This is incredibly helpful advice about calling exactly at 8 AM and asking for a financial specialist! I've been calling randomly throughout the day and just getting frustrated with the busy signals. I'm definitely setting my alarm for 7:55 AM on Monday to try this strategy. Getting confirmation numbers is such a good point too - I've already learned not to trust verbal promises from ESD after this whole mess. Thank you for the encouragement, I really needed to hear that there's light at the end of this tunnel!
I'm going through almost the exact same thing right now! My bank closed my account last week while I was waiting for my back payments (around $6,200). I reopened it immediately but ESD hasn't processed the returned payment yet. Reading through everyone's experiences here has been SO helpful - I had no idea about the automatic hold or needing to specifically ask for a "financial specialist." I'm definitely going to follow Andre's advice about deleting and re-entering all my banking info in eServices, and I'll be calling at exactly 8 AM Monday using Nia's strategy. It's frustrating that we have to become experts in their broken system just to get our own money, but at least now I feel like I have a game plan instead of just waiting around hoping for the best. Thanks to everyone who shared their timelines and specific steps - this community is honestly more helpful than ESD's own customer service!
Just to summarize for the original poster - file your weekly claim every Sunday, payments process Tuesday night, money hits your account Wednesday morning if you have direct deposit. Very reliable system once you get approved.
Just wanted to add my experience as someone who's been on Washington unemployment for about 6 months now. The Tuesday night processing/Wednesday morning deposit schedule is spot on. I file every Sunday night around 8pm and my payment hits my account like clockwork Wednesday morning around 6am. One thing I learned the hard way though - if you have any issues with your weekly claim (like forgetting to answer a question completely or having technical problems submitting), it can delay your payment by several days while they sort it out. So double-check everything before you submit your weekly claim!
Thanks for sharing your experience! That's really helpful about double-checking everything before submitting. I'm still pretty new to this whole process so I'll make sure to be extra careful when filling out my weekly claims. It's reassuring to hear that the timing is so consistent once you get into the routine. Do you have any other tips for avoiding claim issues?
anyone else notice that ESD seems to process claims faster when you contact the governor? its like they only do their job when someone important is watching lololol
It's not that they're only doing their job when watched. It's that constituent services requests from the Governor's office are flagged as priority cases. ESD is still severely understaffed post-pandemic and has a massive backlog. The system isn't built to handle the volume.
UPDATE: You guys were right! Just got my determination letter this morning - APPROVED!! The letter says payment will be processed within 48 hours. So that's 3 business days from interview to determination. Thank you all for helping me keep my sanity during this wait!
Alice Coleman
UPDATE: Just checked my account this morning (4 days after the escalation call) and my status changed to "paid"!!! The money isn't in my account yet, but the portal shows all 9 weeks approved! I'm literally crying right now. Thanks everyone for your advice and support. If anyone else is stuck in adjudication hell, definitely try contacting your state officials - it really works!
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Arjun Patel
•That's fantastic news! So happy it worked out for you. Just so you know - the funds usually hit your account 1-2 business days after the status changes to "paid" in the system. Congrats on getting through this nightmare!
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Owen Jenkins
•Great to hear! Make sure you keep filing your weekly claims on time to avoid any future delays, and if you run into any more issues, you know what to do now!
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Finnegan Gunn
Congratulations Alice! Your success story gives me so much hope. I've been stuck in adjudication for 7 weeks now and was about to give up. Just called the Governor's office this morning after reading your post - they said they'd reach out to ESD within 24-48 hours. Fingers crossed I get similar results! Did you have to provide any additional documentation when the ESD agent called you back, or did they already have everything they needed?
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Miguel Ortiz
•@Alice Coleman That s'such an incredible relief to hear! I m'in a similar boat - been waiting 6 weeks in adjudication with no communication whatsoever. When the ESD agent called you back after the Governor s'office contact, did they ask for any specific documents or was it more just confirming information they already had? I m'trying to prepare for what might come next if I get a similar callback. Really hoping your success story becomes the norm rather than the exception!
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