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Just wanted to jump in here as someone who went through this exact same terrifying experience about 8 months ago! When I saw "Disqualified" on my first week, I literally thought I was going to lose my house because I was convinced they'd denied my entire claim. Spent the whole weekend in a panic before my coworker explained it was just the waiting week. It's absolutely insane that ESD continues to use this terminology when it clearly traumatizes people who are already dealing with the stress of unemployment. The waiting week is mandated by state law and applies to everyone - you haven't done anything wrong! Just keep filing your weekly claims and make sure you're doing your 3 job search activities each week. You should start getting paid from week 2 onward assuming everything else checks out. Hang in there - the system is confusing but you're doing everything right!
Thank you so much for sharing your experience! It's both comforting and frustrating to see how many people go through this exact same panic. I just filed my claim last week and had the same heart-stopping moment when I saw "Disqualified" - I was convinced I'd somehow blown my chance at benefits before even getting started. The fact that you thought you might lose your house really hits home because that's exactly the kind of catastrophic thinking that kicks in when you see such harsh terminology. It's honestly negligent of ESD to keep using language that causes this much distress to people who are already vulnerable. I really appreciate you mentioning the 3 job search activities requirement - I want to make sure I stay on top of that from day one. Thanks for the reassurance that I'm doing everything right, it means a lot coming from someone who's been through the whole process!
I just went through this exact same experience two weeks ago! Filed my first unemployment claim and when I saw "Disqualified" on week one, I literally had a panic attack thinking I'd been completely denied. I must have refreshed the page 20 times hoping it would change to something less terrifying. The terminology ESD uses is honestly cruel - imagine using the word "Disqualified" to describe what's basically just a standard waiting period that EVERYONE has to go through! I ended up finding this community while frantically googling at 3am, and reading similar stories was the only thing that calmed me down. It's such a relief to know this is completely normal, but also infuriating that ESD puts so many people through this unnecessary emotional roller coaster. For anyone else reading this who's currently panicking about seeing "Disqualified" - you're okay, you didn't mess up, it's just their awful way of labeling the mandatory one-week waiting period. Keep filing your weekly claims and you should start getting paid from week two onwards!
I'm currently dealing with a similar situation as a WGU student myself! One thing that really helped me prepare for the ESD inquiry was creating a simple document that outlined my typical weekly schedule showing how I could easily fit coursework around a full-time job. I included things like "Monday-Friday 8am-5pm: Available for work, evenings: coursework" etc. This visual representation seemed to really drive home the point that WGU's flexibility means there's zero conflict with employment. Also, don't forget to mention in your response that many WGU students are actually working full-time WHILE completing their degrees - that's literally how the program is designed! The school even markets itself to working professionals. That fact alone should demonstrate to ESD that the program is compatible with full-time employment. Hang in there - the flexibility of WGU really should work in your favor once you explain it properly.
That's a brilliant idea about creating a visual schedule! I never thought about showing ESD exactly how WGU coursework fits around a traditional work schedule. You're absolutely right that WGU markets itself specifically to working professionals - I should definitely emphasize that point since it shows the program is literally designed to accommodate full-time employment. Thanks for the encouragement too, I'm feeling more confident about explaining the flexibility aspect now!
I went through this exact situation with WGU about 6 months ago! The flexibility of WGU's competency-based model definitely worked in my favor. Here's what I did when ESD requested information about my schooling: 1. I clearly explained that WGU has no scheduled class times, no mandatory attendance, and completely self-paced learning 2. I emphasized that I complete all coursework during evenings and weekends 3. I mentioned that WGU is specifically designed for working adults (many of my classmates work full-time while studying) 4. I assured them I was actively job searching and would prioritize employment over coursework if needed The adjudicator seemed satisfied once I explained the unique WGU model. My benefits were approved without any issues. The key is really emphasizing the self-paced, no-schedule aspect that makes it completely compatible with full-time work. Don't stress too much - WGU's flexibility is actually a huge advantage in these situations compared to traditional schools with fixed schedules. You've got this!
awesome! now make sure u keep doing ur weekly claims on time so u dont have more delays!
So happy to hear it finally came through! 🎉 That must be such a huge weight off your shoulders after 7 weeks of stress. For anyone else reading this thread who's still waiting - this gives me hope that the system does eventually work, even if it's painfully slow. Zara, enjoy that financial breathing room and thanks for updating us with the good news!
This whole thread gives me so much hope! I'm currently on week 4 of pending status and was starting to lose faith in the system. Seeing that Zara finally got all 7 weeks at once is exactly what I needed to hear. It's crazy how the stress just eats at you when you're waiting for money you desperately need. Thanks for sharing the update - it really helps those of us still in the waiting game to know there's light at the end of the tunnel!
Reading all this makes me realize how broken the system is. We shouldn't have to spend weeks of our lives just trying to talk to someone about our own benefits.
Agreed, the system definitely needs reform. In the meantime though, people still need to get their issues resolved somehow.
Exactly why services like that Claimyr thing exist - to work around a broken system that should be fixed but isn't.
I'm dealing with the exact same nightmare - been calling for 3 weeks straight about my identity verification that's been stuck since March. The 3-hour automatic disconnect is the worst part because you invest all that time just to get cut off and have to start over. I've started using multiple phones to call simultaneously and keeping detailed logs of my attempts. It's absolutely ridiculous that we have to treat getting basic government services like it's some kind of game show. The system is clearly not designed to actually help people who need it.
The multiple phones strategy is actually genius - why didn't I think of that? I've been wasting so much time with just one phone. Do you call the same number on all phones or try different numbers? And yeah, that 3-hour disconnect feels like they're actively trying to prevent us from getting help. It's like they designed the worst possible system on purpose.
Alberto Souchard
This is such a comprehensive thread - thank you everyone for sharing your experiences! I'm dealing with ReliaCard issues myself and was getting nowhere with their phone system. Based on all the advice here, I'm going to try this approach: 1) Online chat first, 2) If that doesn't work, call 1-855-279-1270 early morning with all my info ready, 3) Try the "stay silent" trick if I get stuck in the automated system, and 4) Consider contacting WorkSource if I still can't get through. It's really helpful to know that the increased lockouts are due to their enhanced security system and not something we're doing wrong. Has anyone noticed if there are certain times of the month (like right after benefit payments) when the system seems to have more issues, or is it pretty random?
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Haley Bennett
•That's a solid plan! From what I've observed, the system definitely seems to get more glitchy right around benefit deposit days (usually midweek for most people). I think it's a combination of higher traffic and maybe their servers getting stressed when everyone's trying to check balances at the same time. I've had better luck accessing my account on weekends or early mornings when fewer people are probably using the system. Also, just wanted to add that if you do end up having to call multiple times, don't get discouraged - I've seen people in this thread mention having to call 3-5 times before getting through, so persistence really does pay off. Good luck with your situation!
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Yara Nassar
Wow, this thread has been incredibly helpful! I've been lurking here because I'm anticipating potential ReliaCard issues when my unemployment benefits start next week. Reading through everyone's experiences and solutions has given me a great roadmap for what to do if I run into problems. I'm definitely going to bookmark the key phone numbers (1-855-279-1270 for WA ESD ReliaCard line) and the online chat option at usbankreliacard.com. It's really reassuring to know that most lockout issues are due to their overly sensitive security system rather than actual account problems. Thanks to everyone who shared their experiences and tips - this community support is amazing when dealing with these frustrating systems!
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Kayla Morgan
•That's smart of you to research this ahead of time! I wish I had known about all these options when I first got my ReliaCard. One additional tip I'd suggest - when you first get your card, test logging into the website and app right away while everything is working normally, so you know your login credentials are correct before you actually need to access your benefits. That way if you do run into issues later, you'll know it's likely a system problem rather than a forgotten password or username issue. Also, consider setting up text or email alerts for deposits and transactions through their website once you get access - it can give you peace of mind and help you catch any issues early. Hope your unemployment process goes smoothly!
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