Medicare premium double payment nightmare - SS deducted after I paid by credit card

This happens more often than you'd think. You need to specifically request a 'Premium Credit Adjustment'. SSA handles this, not Medicare. Call the main 800 number and specifically say 'Medicare premium refund' when asked about your call reason. You'll need proof of both payments - your credit card statement showing the charge and your SS benefit statement showing the deduction. There's no specific form, but ask them to document the call and give you a confirmation number. If it's not resolved in 30 days, call again and reference that number. It usually takes 1-2 processing cycles to appear as a credit on a future benefit payment.

same thing happend to me last year!! took FOREVER to fix and i had to call like 6 times cause they kept promising it would be fixed. make sure you WRITE DOWN who you talk to everytime. they kept telling me 'it will show up in your next check' but nothing for 2 months. finaly got a super nice lady who actully fixed it right then.

I dealt with this same situation but with a different outcome. I contacted my local office (made an appointment online) and brought printouts of both payments. The representative told me they couldn't help and that I needed to submit a written request to: Medicare Premium Refund P.O. Box 1270 Kansas City, MO 64196 Include your SSN, Medicare number, copies of proof of both payments, and a signed letter explaining the situation. I did this and got my refund about 6 weeks later. Different than what others experienced, but it worked for me.

AVOID THE PHONE NIGHTMARE! After spending WEEKS trying to resolve my Medicare premium overpayment by phone (constant disconnects, 2+ hour waits, transfers to nowhere), I discovered Claimyr.com. It got me through to an actual SSA agent in under 10 minutes! The agent processed my premium credit adjustment while I was on the call and I saw the refund in my next month's payment. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU Seriously, after 3 months of frustration, this is your best option. The agent told me these premium credit adjustments are routine but often get overlooked if you don't reach the right department.

This is a common transition issue. Here's the exact process: 1. For premium credit adjustments, you need to speak with the Medicare Premium Operations Group at SSA, not regular representatives. 2. The adjustment will come as a credit on a future check, not a separate refund. It typically processes within 60 days of approval. 3. The 3-month timeframe you've waited is actually approaching the point where you should submit a formal written request (Form SSA-561-U2 "Request for Reconsideration"). 4. There is a 6-month deadline from the initial overpayment to request this adjustment, so you're still within the timeframe. I recommend calling the direct line for the Medicare Premium Operations Group at 1-800-772-1213, select the Medicare premium option, then ask specifically for the "MPOG" department.

am i the only one who thinks its ridiculous they expect us old folks to jump thru all these hoops?? they take our money twice and then make it OUR job to fix THEIR mistake! my daughter had to help me with this same exact problem last winter. its like they hope we'll just give up and let them keep the extra money!!!

I went through this exact situation last year. One important thing to know is that SSA and Medicare computer systems don't always communicate efficiently about premium payments. When you call, make sure to explain that this was specifically a duplicate payment for the SAME month (June), not just a general overpayment question. In my case, I found that having all the following information ready made the process go smoother: - Exact date of credit card payment - Transaction number from credit card statement - Date of first Social Security payment - Your Medicare Beneficiary Identifier (MBI) number Also, call early in the morning right when they open - the wait times are much shorter and the representatives seem less rushed.

my friend had this happen and social security told her she would get credit on a future check but they NEVER did it!!! she had to go to her congressmans office and have them contact ssa before it got fixed. might be worth trying if you keep getting nowhere

One more important tip: When you do get someone on the phone who understands the issue, ask them to add detailed notes to your account about the duplicate payment. Each time you call back (and unfortunately you probably will need to follow up), ask the representative to read those notes. This creates continuity and prevents you from having to re-explain the entire situation. Also, if your premium was exactly $210.70, that indicates you're in the standard Medicare Part B bracket without IRMAA surcharges. Make sure to specify this when calling as it simplifies the case (surcharge refunds go through a different process).

I work as a Medicare counselor and see this double payment issue frequently during enrollment periods. Here's what I tell my clients: Document EVERYTHING from this point forward. Create a simple log with dates, times, names of representatives you speak with, and what they tell you. Take screenshots of your online Medicare account showing the credit card payment and your Social Security statement showing the deduction. When calling, use this exact phrase: "I need a Medicare premium credit adjustment for a duplicate payment in June 2025." Don't say "refund" or "overpayment" - those trigger different processes. The representative should be able to see both the direct payment to Medicare and the SSA deduction in their system. If the first person can't help, politely ask to speak with a supervisor or to be transferred to someone who handles Medicare premium adjustments specifically. The $210.70 will come back as a credit on a future Social Security check - it won't be a separate refund check. Good luck!

I went through this exact same situation about 18 months ago and it was incredibly frustrating! What finally worked for me was calling the SSA number and when they asked what my call was about, I said "Medicare premium duplicate payment adjustment" - those specific words seemed to get me routed to the right department faster than saying "overpayment" or "refund." The representative was able to see both my direct payment to Medicare and the SSA deduction in their system. She processed what she called a "premium credit adjustment" right there on the call and told me it would show up as a credit on my Social Security check within 2-3 months. Sure enough, it appeared as a line item credit on my third month's payment. One thing that helped was having my Medicare.gov account open while on the call so I could give her the exact payment confirmation number from when I paid by credit card. She said that made it much easier to locate the duplicate payment in their system. Don't give up - this is definitely fixable! The key is using the right terminology and getting to someone who handles Medicare premium issues specifically.

I'm a new member here but dealing with the exact same Medicare premium double payment issue! Reading through all these responses has been incredibly helpful - I had no idea there were specific terms I needed to use or that there's actually a 6-month deadline to request the adjustment. I've been calling for weeks using terms like "billing error" and "duplicate charge" which probably explains why I keep getting transferred around. Tomorrow I'm going to try calling right when they open and specifically ask for a "Medicare premium credit adjustment for a duplicate payment" and request to speak with the MPOG department if the first person can't help. Thank you all for sharing your experiences and specific tips! It's frustrating that this seems to be such a common problem, but at least now I know there's a proven path to getting it resolved. I'll update this thread once I (hopefully) get mine sorted out in case it helps other newcomers facing the same issue.

As someone who just joined this community specifically because of this Medicare premium double payment nightmare, I can't thank everyone enough for sharing such detailed and helpful advice! I've been stuck in this same situation for about 2 months now and was starting to think I'd never see that money again. I made the mistake of calling and just saying I had a "Medicare billing problem" which got me nowhere fast. Reading through all these responses, I now realize I need to be much more specific with my language. The fact that there's actually a 6-month deadline and specific departments that handle these issues is information I never would have found elsewhere. I'm going to try calling first thing Monday morning using the exact phrase "Medicare premium credit adjustment for a duplicate payment" and asking for the MPOG department if the first representative can't help. I'll also have my Medicare.gov account open with my payment confirmation ready, plus all my documentation organized. It's both frustrating and reassuring to see how common this issue is. Frustrating because it seems like something that should be caught automatically by their systems, but reassuring because so many of you have successfully gotten it resolved. I'll definitely update this thread with my results to help future newcomers dealing with the same problem!

I'm brand new to this community and unfortunately dealing with this exact same Medicare premium double payment situation! I've been fighting this for about 6 weeks now and was getting absolutely nowhere until I found this thread. Reading through all of your experiences has been incredibly eye-opening - I had no idea I was using completely the wrong terminology when calling. I've been saying things like "accidental double billing" and "premium overpayment" which probably explains why I keep getting transferred to departments that can't help me. The specific language you've all shared - "Medicare premium credit adjustment for a duplicate payment" and asking for the MPOG department - is exactly what I needed to know. I also love the tip about having my Medicare.gov account open with the payment confirmation number ready during the call. It's both maddening and comforting to see how widespread this problem is. Maddening because it seems like their systems should automatically catch these duplicate payments, but comforting because so many of you have successfully gotten your money back by using the right approach. I'm going to call tomorrow morning right when they open, armed with all the great advice from this thread. I'll definitely post an update on how it goes to help other newcomers who might be dealing with this same frustrating situation. Thank you all so much for sharing your experiences and specific tips!

I'm new to this community and unfortunately dealing with this exact same Medicare premium double payment nightmare! I've been stuck in this mess for about 8 weeks now and was starting to lose hope until I found this incredibly helpful thread. Like so many others here, I was using completely wrong terminology when calling - saying things like "Medicare billing error" and "duplicate charge" which just got me transferred around in circles. Reading through everyone's experiences, I now understand I need to be much more specific and use the exact phrase "Medicare premium credit adjustment for a duplicate payment" and ask for the MPOG department if needed. The tip about having your Medicare.gov account open during the call with the payment confirmation number ready is brilliant - I never would have thought of that but it makes total sense that having that specific transaction info would help them locate the duplicate payment faster in their system. It's both incredibly frustrating and oddly reassuring to see how common this problem is. Frustrating because it seems like something their computers should catch automatically, but reassuring because so many of you have successfully gotten your money back once you knew the right approach and terminology. I'm planning to call first thing tomorrow morning using all the great advice from this thread. I'll definitely post an update on how it goes to help other newcomers who might find themselves in this same situation. Thank you all so much for sharing your detailed experiences and specific tips - this community is amazing!

I'm also new to this community and dealing with this exact Medicare premium double payment situation! I've been struggling with this for about 2 months and was getting absolutely nowhere until I found this thread. Like many others here, I was using completely unhelpful terms like "billing mistake" and "overpayment issue" when calling, which explains why I kept getting transferred to departments that couldn't help. Reading through all these detailed responses has been incredibly enlightening - I had no idea there was specific terminology I needed to use or that there's a 6-month deadline for requesting adjustments. The advice about using the exact phrase "Medicare premium credit adjustment for a duplicate payment" and asking for the MPOG department seems to be the key to getting routed to someone who can actually help. I'm also going to follow the tip about having my Medicare.gov account open with my payment confirmation number ready during the call. It's both frustrating and comforting to see how widespread this problem is. Frustrating because it seems like their systems should automatically prevent these duplicate charges, but comforting because so many of you have successfully resolved it once you knew the right approach. I'm going to call tomorrow morning right when they open, armed with all the excellent advice from this thread. I'll definitely post an update on my results to help other newcomers who might be facing this same issue. Thank you all for sharing such detailed and helpful experiences!

I'm new to this community and unfortunately dealing with this exact Medicare premium double payment situation! I've been stuck in this nightmare for about 10 weeks now and was starting to think I'd never see my $210.70 again until I found this incredibly helpful thread. Like so many others here, I was using completely wrong terminology when calling - saying things like "premium billing error" and "duplicate Medicare charge" which just got me transferred around endlessly. Reading through everyone's detailed experiences has been a real eye-opener. I had no idea there was specific language I needed to use, a 6-month deadline, or even that there's a dedicated MPOG department that handles these issues. The advice about using the exact phrase "Medicare premium credit adjustment for a duplicate payment" and having my Medicare.gov account open with the payment confirmation number ready during the call is exactly what I needed to know. It's brilliant preparation that I never would have thought of on my own. It's both incredibly frustrating and oddly reassuring to see how widespread this problem is. Frustrating because you'd think their systems would automatically catch these duplicate payments, but reassuring because so many of you have successfully gotten your money back once you knew the right approach and terminology. I'm planning to call first thing Monday morning right when they open, armed with all the excellent advice from this thread. I'll definitely post an update on how it goes to help other newcomers who might find themselves in this same frustrating situation. Thank you all so much for sharing your experiences and specific tips - this community has been a lifesaver!