Does it matter which Social Security office I mail Form SSA-1724 to when equidistant from 3 locations?
I need to submit Form SSA-1724 (Request for Change in Record) for my deceased father's benefits, but I'm stuck in a rural area about 45 minutes from three different Social Security offices. All are equally inconvenient to visit in person. Does anyone know if it matters which one I mail the form to? Will it process faster if I send it to one over another? I'm worried about delays since I've already been waiting almost 2 months since his passing to get his affairs sorted. The SSA website isn't clear about whether specific forms need to go to specific offices. Any advice from someone who's been through this?
17 comments
Luis Johnson
It doesn't actually matter which office you mail the SSA-1724 to. All Social Security offices follow the same procedures for processing forms, and they'll route it to the appropriate place. What matters more is making sure you include all required documentation with your submission. Since you're dealing with survivor benefits following your father's passing, make sure you include a certified copy of the death certificate and your own identification documents. Also keep copies of everything you send and consider using certified mail with tracking.
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Jasmine Hernandez
•Thank you! That's a huge relief. I'll send it to the closest one then, I guess. Should I call ahead to let them know it's coming or just mail it? I've got all his documents together already.
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Ellie Kim
I had the WORST experience sending important paperwork to my local office!! They LOST my forms TWICE and I had to resubmit everything. Almost delayed my disability payments by 3 months! If I were you, I'd physically drive to whichever office has the best reviews online. Check Google reviews - some offices are HORRIBLE while others actually have competent staff. It's worth the extra drive to avoid months of delays!!!
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Fiona Sand
•Same happened to me! Well, not exactly the same, but they definitely misplaced my paperwork for updating my address. Had to visit in person to get it fixed.
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Mohammad Khaled
While it technically doesn't matter which office receives your SSA-1724, here are some practical considerations: 1. If one of those offices handled your father's benefits before, sending it there might be slightly more efficient 2. You can look up estimated processing times for each office on the SSA website under 'office locator' 3. Some offices are known to be more efficient than others depending on staffing For survivor benefits, you might have a 6-8 week processing time regardless of which office you use. Make sure to include the death certificate and all supporting documentation. You could also fax the documents if the office accepts faxes, which can be faster than mail in some cases.
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Jasmine Hernandez
•I didn't know about the processing time lookup - that's super helpful! My dad was getting his benefits handled through the eastern office, so I'll probably send it there. Does anyone know if I need the original death certificate or if a copy works?
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Alina Rosenthal
you need to mail it to the office that handled your dads case. my mom passed last year and they told me it has to go to the office where the person was registered. otherwise it gets forwarded anyway and takes longer.
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Luis Johnson
•This isn't entirely accurate. While it can be processed more efficiently at the office that handled the original claim, any field office can process an SSA-1724. They all have access to the same national database and can handle any case. The routing happens internally if needed, but submitting to any office is perfectly acceptable according to SSA policies.
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Finnegan Gunn
I had to deal with this exact situation last year but with form SSA-721 for my aunt's survivor benefits. I tried calling the Social Security hotline for THREE DAYS and couldn't get through to anyone. I finally used a service called Claimyr (claimyr.com) that got me connected to an agent in under 10 minutes! The agent told me I could mail the form to any office, but recommended sending it certified mail with tracking. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU - totally worth it when you need to speak to a real person at SSA.
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Miguel Harvey
•Thanks for sharing this! I've been trying to get through to SSA for weeks about my husband's disability application. Going to check this out right now. Did they help you with the actual form or just answering your question?
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Finnegan Gunn
•They just connected me to an actual SSA agent who answered all my questions about where to send the form and what documentation I needed to include. Saved me hours of frustration and waiting on hold!
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Fiona Sand
my friend said it doesnt matter but make sure you call and follow up in 2 weeks to make sure they got it. lots of mail gets lost these days
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Jasmine Hernandez
•Good point about following up! I'll definitely do that. Do you know if there's a direct number to call for the specific office, or do I have to go through the main SSA line?
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Luis Johnson
To answer your follow-up questions: 1. You need a certified copy of the death certificate, not the original (never send originals of important documents) 2. You should call the local office directly rather than the main SSA line for follow-up 3. Each field office has its own direct phone number which you can find on the SSA Office Locator tool Also, when sending the SSA-1724 for survivor benefits, remember that there's a time limit for filing - generally within 2 years of death, though there are exceptions. Since you mentioned it's been 2 months, you're well within the timeframe, but don't delay much longer.
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Jasmine Hernandez
•Thank you so much for the detailed information! I've got certified copies of everything and will send it to my dad's servicing office with tracking. This has been really helpful!
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Ellie Kim
One more thing! Make sure you CALL AHEAD to confirm the mailing address for the SS office. The address listed online might be OUTDATED! I had forms returned to me because I used the address from Google Maps and apparently they'd moved to a new building 6 months earlier! Such a mess!
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Mohammad Khaled
•This is actually good advice. Social Security field offices occasionally relocate, and the website doesn't always update immediately. It's worth verifying the current mailing address before sending important documents.
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