Does it matter which Social Security office I mail Form SSA-1724 to when equidistant from 3 locations?
I need to submit Form SSA-1724 (Request for Change in Record) for my deceased father's benefits, but I'm stuck in a rural area about 45 minutes from three different Social Security offices. All are equally inconvenient to visit in person. Does anyone know if it matters which one I mail the form to? Will it process faster if I send it to one over another? I'm worried about delays since I've already been waiting almost 2 months since his passing to get his affairs sorted. The SSA website isn't clear about whether specific forms need to go to specific offices. Any advice from someone who's been through this?
29 comments


Luis Johnson
It doesn't actually matter which office you mail the SSA-1724 to. All Social Security offices follow the same procedures for processing forms, and they'll route it to the appropriate place. What matters more is making sure you include all required documentation with your submission. Since you're dealing with survivor benefits following your father's passing, make sure you include a certified copy of the death certificate and your own identification documents. Also keep copies of everything you send and consider using certified mail with tracking.
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Jasmine Hernandez
•Thank you! That's a huge relief. I'll send it to the closest one then, I guess. Should I call ahead to let them know it's coming or just mail it? I've got all his documents together already.
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Ellie Kim
I had the WORST experience sending important paperwork to my local office!! They LOST my forms TWICE and I had to resubmit everything. Almost delayed my disability payments by 3 months! If I were you, I'd physically drive to whichever office has the best reviews online. Check Google reviews - some offices are HORRIBLE while others actually have competent staff. It's worth the extra drive to avoid months of delays!!!
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Fiona Sand
•Same happened to me! Well, not exactly the same, but they definitely misplaced my paperwork for updating my address. Had to visit in person to get it fixed.
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Mohammad Khaled
While it technically doesn't matter which office receives your SSA-1724, here are some practical considerations: 1. If one of those offices handled your father's benefits before, sending it there might be slightly more efficient 2. You can look up estimated processing times for each office on the SSA website under 'office locator' 3. Some offices are known to be more efficient than others depending on staffing For survivor benefits, you might have a 6-8 week processing time regardless of which office you use. Make sure to include the death certificate and all supporting documentation. You could also fax the documents if the office accepts faxes, which can be faster than mail in some cases.
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Jasmine Hernandez
•I didn't know about the processing time lookup - that's super helpful! My dad was getting his benefits handled through the eastern office, so I'll probably send it there. Does anyone know if I need the original death certificate or if a copy works?
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Alina Rosenthal
you need to mail it to the office that handled your dads case. my mom passed last year and they told me it has to go to the office where the person was registered. otherwise it gets forwarded anyway and takes longer.
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Luis Johnson
•This isn't entirely accurate. While it can be processed more efficiently at the office that handled the original claim, any field office can process an SSA-1724. They all have access to the same national database and can handle any case. The routing happens internally if needed, but submitting to any office is perfectly acceptable according to SSA policies.
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Finnegan Gunn
I had to deal with this exact situation last year but with form SSA-721 for my aunt's survivor benefits. I tried calling the Social Security hotline for THREE DAYS and couldn't get through to anyone. I finally used a service called Claimyr (claimyr.com) that got me connected to an agent in under 10 minutes! The agent told me I could mail the form to any office, but recommended sending it certified mail with tracking. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU - totally worth it when you need to speak to a real person at SSA.
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Miguel Harvey
•Thanks for sharing this! I've been trying to get through to SSA for weeks about my husband's disability application. Going to check this out right now. Did they help you with the actual form or just answering your question?
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Finnegan Gunn
•They just connected me to an actual SSA agent who answered all my questions about where to send the form and what documentation I needed to include. Saved me hours of frustration and waiting on hold!
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Fiona Sand
my friend said it doesnt matter but make sure you call and follow up in 2 weeks to make sure they got it. lots of mail gets lost these days
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Jasmine Hernandez
•Good point about following up! I'll definitely do that. Do you know if there's a direct number to call for the specific office, or do I have to go through the main SSA line?
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Luis Johnson
To answer your follow-up questions: 1. You need a certified copy of the death certificate, not the original (never send originals of important documents) 2. You should call the local office directly rather than the main SSA line for follow-up 3. Each field office has its own direct phone number which you can find on the SSA Office Locator tool Also, when sending the SSA-1724 for survivor benefits, remember that there's a time limit for filing - generally within 2 years of death, though there are exceptions. Since you mentioned it's been 2 months, you're well within the timeframe, but don't delay much longer.
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Jasmine Hernandez
•Thank you so much for the detailed information! I've got certified copies of everything and will send it to my dad's servicing office with tracking. This has been really helpful!
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Ellie Kim
One more thing! Make sure you CALL AHEAD to confirm the mailing address for the SS office. The address listed online might be OUTDATED! I had forms returned to me because I used the address from Google Maps and apparently they'd moved to a new building 6 months earlier! Such a mess!
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Mohammad Khaled
•This is actually good advice. Social Security field offices occasionally relocate, and the website doesn't always update immediately. It's worth verifying the current mailing address before sending important documents.
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Alejandro Castro
I went through this exact same situation when my mother passed away last year. I was also rural and had multiple offices at similar distances. What I learned from speaking with SSA directly is that while any office can process your SSA-1724, there are a few things that can help speed things up: 1. If your father had an established case worker or his benefits were managed through one specific office, that office will already have his file readily accessible 2. You can actually submit the form online through your my Social Security account if you have one set up, which is often faster than mail 3. If mailing, definitely use certified mail with return receipt - not just for tracking, but because it creates an official record of when SSA received it The 2-month timeframe you mentioned is actually pretty normal for getting affairs in order - don't feel like you're behind. Most survivor benefit claims I've seen take 6-10 weeks to process regardless of which office handles them. The key is having all your documentation complete when you submit.
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Hazel Garcia
•Thank you for mentioning the online submission option! I didn't realize I could submit SSA-1724 through my Social Security account. That sounds much faster than mailing. Do you know if the online system accepts uploaded documents like the death certificate, or would I still need to mail those separately? Also, did you find that having your mom's case worker made a big difference in processing time?
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Malik Johnson
•I'm dealing with this exact situation right now - just lost my father 2 months ago and need to submit the same form. Your advice about checking if he had a specific case worker is really helpful. I've been stressed about which office to send it to since I'm equidistant from three locations. The online submission option sounds promising - do you remember if there were any limitations on what documents you could upload digitally? I have all the certified copies ready but if I can avoid the mail delays, that would be amazing.
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Ethan Davis
•I'm so sorry for your loss. I'm actually in a very similar situation - lost my dad about 6 weeks ago and have been trying to navigate all this paperwork. The online submission option through my Social Security account sounds like it could save a lot of time and worry about mail getting lost. Did you end up using the online route, and if so, were you able to upload all the required documents digitally? I've been hesitant to mail anything given some of the horror stories in this thread about lost paperwork. Also wondering if there's a way to check online submission status versus having to call and follow up on mailed forms.
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Liam Murphy
•I'm so sorry for your loss, and I really appreciate you sharing your experience with this process. The online submission option through my Social Security account is definitely something I want to explore - I had no idea that was possible for the SSA-1724. That would certainly be faster and more reliable than worrying about mail getting lost. Do you happen to remember if the online system allowed you to upload supporting documents like the death certificate directly, or did you still need to mail those separately? I'm hoping to avoid the mail system entirely if possible given some of the issues others have mentioned in this thread. Also, was there a way to track the status of your online submission, similar to how you can track certified mail? The tip about finding out if there was an established case worker is really smart - I'll definitely look into that before deciding how to submit. Thank you again for taking the time to share such detailed advice during what I'm sure was a difficult time for you.
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Aurora St.Pierre
I'm so sorry for your loss. I went through this same process when my grandmother passed away last year. From my experience, it really doesn't matter which of the three offices you choose - they all process forms the same way and have access to the same system. What I found most helpful was calling the SSA's main number (1-800-772-1213) first to confirm which office was handling my grandmother's case originally. Even though any office can process your SSA-1724, sending it to the office that already has your father's file can sometimes move things along a bit faster since they don't need to request records from another location. A few practical tips that helped me: - Make copies of everything before you send it - Use certified mail with return receipt requested - Include a cover letter with your contact information and a brief explanation - Follow up after 10 business days if you don't receive any acknowledgment The whole process took about 7 weeks for me from submission to resolution, so try not to stress too much about the 2-month timeline - you're actually doing well getting everything organized. The most important thing is that you have all the required documentation ready. Wishing you strength during this difficult time.
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Ava Garcia
•Thank you so much for sharing your experience and for the kind words. This is all really overwhelming, and it helps to hear from someone who's been through it. The tip about calling the main SSA number to find out which office was handling his case is brilliant - I wouldn't have thought of that. I've been so focused on just picking one of the three offices that I didn't consider they might already have a preferred location in their system. The 7-week timeline you mentioned actually makes me feel better too - I was worried I was already behind schedule. I'll definitely follow your advice about the cover letter and certified mail. It's reassuring to know there are people who understand what this process is like.
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Ravi Choudhury
I'm really sorry for your loss. I work as a benefits coordinator and deal with SSA forms regularly, so I wanted to share some insider knowledge that might help. You're absolutely right that any of the three offices can process your SSA-1724 - the forms all go into the same national system regardless of which field office receives them. However, here's what can make a difference: 1. **Processing efficiency varies by office workload** - some offices are simply busier than others. You can actually call each office directly and ask about their current processing times for survivor benefit forms. 2. **Consider the office that handled your father's original claim** - if he was receiving benefits, one of those offices likely has his complete file readily accessible, which can shave a week or two off processing time. 3. **Online submission is often faster** - if you have or can create a my Social Security account, you can submit the SSA-1724 electronically along with scanned supporting documents. This typically processes 2-3 weeks faster than mail. 4. **Timing matters** - avoid submitting at month-end when offices are swamped with monthly processing. Mid-month submissions often move faster. The 2-month timeline since your father's passing is completely normal - you're not behind at all. Most families take 3-4 months to get everything sorted. Focus on having complete documentation rather than speed of submission. Missing documents cause much longer delays than choosing the "wrong" office ever could.
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Omar Fawaz
•This is incredibly helpful information - thank you for sharing your professional insights! I had no idea that online submission could be 2-3 weeks faster than mail. I'm definitely going to look into setting up a my Social Security account if I don't already have one. The tip about avoiding month-end submissions is something I never would have considered but makes total sense. I really appreciate you taking the time to break down all these practical considerations, especially the reassurance about the timeline. It's been such a stressful process trying to figure out the best approach, and your expertise really helps put things in perspective.
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Elijah Brown
I'm so sorry for your loss, Jasmine. I went through this exact situation when my father passed away 18 months ago, and I understand how overwhelming all the paperwork can feel during an already difficult time. From my experience, it truly doesn't matter which of the three offices you send your SSA-1724 to - they all process these forms the same way and have access to the national database. What helped me was calling the SSA's main line (1-800-772-1213) to ask which office had been handling my father's benefits. They were able to tell me right away, and I sent the form there just for peace of mind, though any of them would have worked fine. A few things that made the process smoother for me: - I used certified mail with tracking (definitely worth the extra cost for important documents like this) - Made copies of everything before sending - Included a brief cover letter explaining what I was submitting and why - Called after two weeks to confirm they received everything The whole process took about 6-7 weeks from when I mailed the form to getting confirmation everything was updated. Your 2-month timeline is completely normal - most people I know took even longer to get organized after a loss, so don't feel like you're behind. Hang in there, and feel free to ask if you have any other questions about the process. You're doing great getting everything sorted out.
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Amara Okonkwo
•Thank you so much for sharing your experience, Elijah. It really helps to hear from someone who went through this exact same situation. I'm definitely feeling overwhelmed with all the paperwork and decisions right now, so your reassurance about the timeline is really comforting. The idea of calling the main SSA line to find out which office handled his benefits is something several people have mentioned, and it sounds like the smartest approach. I think I'll do that first thing tomorrow morning. Your tip about the cover letter is also really helpful - I hadn't thought about including one, but it makes sense to clearly explain what I'm submitting. Thank you for taking the time to share such detailed advice during what I'm sure was a difficult time for you too.
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Fatima Al-Suwaidi
I'm sorry for your loss, Jasmine. I went through something very similar when my mother passed away last year. The good news is that it really doesn't matter which office you choose - all SSA field offices process forms the same way and have access to the same national system. What I'd recommend is calling the SSA at 1-800-772-1213 and asking which office was handling your father's benefits originally. While any office can process your SSA-1724, sending it to the office that already has his file can sometimes be slightly more efficient. A few practical tips from my experience: - Use certified mail with return receipt so you have proof of delivery - Keep copies of everything you send - Include a brief cover letter with your contact info - Follow up after 2 weeks to confirm receipt The whole process took about 6-8 weeks for me from submission to completion. Your 2-month timeline since his passing is completely normal - don't feel rushed. Most families take several months to get everything organized, and the SSA understands this. Make sure you have a certified copy of the death certificate (not the original) and all your identification documents ready. You're doing everything right, and this will get resolved. Take care of yourself during this difficult time.
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