Can I apply for Social Security retirement benefits online or do I need to visit an SSA office?
I'm turning 66 in a few months and want to start the process of applying for my Social Security retirement benefits. My neighbor said she had to schedule an in-person appointment at the local SSA office, but my son thinks I can do everything online. I'm not the most tech-savvy person but could figure it out if it's possible. Has anyone here applied for SS benefits online? Is it complicated? Or is visiting an office the better/required way to go? Getting to the office would be difficult for me since I don't drive anymore and would need to coordinate transportation. Any guidance would be appreciated!
20 comments
Jamal Wilson
You can absolutely apply online! I did mine last year and it was pretty straightforward. The SSA website (ssa.gov) has a retirement application section that walks you through everything step by step. You'll need your Social Security number, birth certificate info, bank account details for direct deposit, and information about your work history. The whole process took me about 30-45 minutes. Much easier than trying to get an appointment and going into an office.
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Zoe Papanikolaou
•Oh that's a relief! Do you remember if there were any tricky parts I should prepare for? And did you have to scan/upload any documents or just enter the information?
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Mei Lin
i applied online in decembr, its WAY better than going in. the offices r always packed and u wait 4ever. make sure u have all ur info ready before u start. they give u a confirmation # at the end DONT LOSE IT!!
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Zoe Papanikolaou
•Thanks for the tip about the confirmation number! I'll make sure to write it down or print it out right away.
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Liam Fitzgerald
DONT DO IT ONLINE!!! I applied online and they MESSED UP my benefits calculation! Had to spend MONTHS fixing it because some computer system didn't properly count my work years from the 80s. If you go in person at least you can TALK to a real person who can answer questions right then and there instead of waiting on hold for 3 hours on the phone later when problems happen!!
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Amara Nnamani
•Not everyone has the same experience though. My application online went perfectly fine. Sorry you had issues but that's not the norm.
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Liam Fitzgerald
•Easy for you to say when you're not the one who lost $430 a month for 3 months while they "fixed" their mistake!!
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Giovanni Mancini
My sister just started getting her SS benefits last month. She said she did the online application and then they called her on the phone for some follow-up questions about her work history. So maybe it's a mix of both?
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Jamal Wilson
•Yes, that can definitely happen. Sometimes they need to verify certain information, especially if you've had complex work situations, self-employment, or worked for the government. But it's still much easier than going in person for the initial application.
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NebulaNinja
To clarify what others have said: you can absolutely apply online, and for most people, it's the easiest option. Here's what to know: 1) Online applications are available for retirement benefits, spouse's benefits, disability, and Medicare. 2) You'll need: your Social Security number, birth certificate info, employment details for the past two years, military service papers (if applicable), and bank account info for direct deposit. 3) The online application allows you to start, save, and continue later if needed. 4) After submission, SSA may contact you if they need additional documentation. 5) If your situation is very complex (multiple marriages, foreign work, certain government pensions with WEP/GPO implications), you might still need to speak with a representative, but you can start online. The retirement application is at www.ssa.gov/benefits/retirement/apply.html Hope this helps!
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Zoe Papanikolaou
•This is extremely helpful! I was married twice (one for 8 years, one for 22 years), would that be considered complex? My second husband passed away 3 years ago.
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NebulaNinja
•That's a good question. With a deceased spouse, you might qualify for survivor benefits instead of retirement on your own record, depending on which would be higher. The online system will ask about marriages, but for this situation, I'd recommend starting online but being prepared that they might need to follow up about the survivor benefit options. Make sure to have marriage and death certificates available if they request them.
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Fatima Al-Suwaidi
I tried calling the SSA to ask questions before applying and was on hold for over 2 hours before getting disconnected! So frustrating. I eventually used a service called Claimyr (claimyr.com) that got me through to an actual SS representative in about 20 minutes. They have a video showing how it works at https://youtu.be/Z-BRbJw3puU. The rep I spoke with confirmed that applying online is the preferred method these days, and they usually only schedule in-person appointments for complex situations or if you don't have internet access. She also said if you start online and get stuck, you can save your progress and call for help without losing your work.
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Amara Nnamani
•Does that service actually work? I've been trying to get through to ask about my husband's SSI application for 3 weeks!
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Fatima Al-Suwaidi
•Yes, it worked for me! I was skeptical too but was desperate after multiple failed attempts. The rep I got was really helpful and spent about 15 minutes answering all my questions about applying.
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Mei Lin
my cousin works at social security she says almost evrybody does it online now. the offices r still trying to catch up from covid backlog
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Amara Nnamani
I just applied online two weeks ago. One tip is to try doing it in the morning - I found the website slower in the afternoons. Also have your most recent tax return handy because they ask about recent earnings.
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Giovanni Mancini
I was hoping to apply for my retirement benefits online too, but then I realized I might qualify for spousal benefits from my ex-husband who I was married to for 12 years. We've been divorced for 15 years. Does anyone know if I can still do that online or do I need to go in? We haven't spoken in years so I don't want to have to contact him about this.
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NebulaNinja
•You can still apply for ex-spouse benefits online. As long as you were married for at least 10 years, have been divorced for at least 2 years, and aren't remarried, you might qualify. The best part is that your ex-husband won't be notified - SSA doesn't contact him about your claim. The online application has sections where you can enter all this information.
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Zoe Papanikolaou
Thank you all for the helpful responses! I'm feeling much more confident about doing the application online now. I'll gather all my documents this weekend and try to submit it next week. I appreciate everyone sharing their experiences!
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