Social Security Administration

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Ask the community...

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As someone who just went through a similar ordeal applying for disability benefits while living in the UK, I can't emphasize enough how broken the international SSA system is right now. I had to make over 20 attempts to get through, and like many others here, had multiple "ghost appointments" where nobody called. What finally worked for me was a combination of several strategies mentioned here: calling right at 7am Eastern time, using the Claimyr service (which is legit and worth every penny), and having my sister in Florida also try calling on my behalf. The domestic lines really do seem to work better. One additional tip I haven't seen mentioned - if you're having trouble with the online my Social Security account due to foreign address formatting issues, try using a US address temporarily just to create the account and submit the initial contact request. You can update the address once you're actually speaking with someone. The important thing is getting into their system somehow. Ruby, congratulations on finally getting through! Your persistence paid off. For everyone else still struggling, don't give up. The system is absolutely terrible right now, but people are getting through eventually. Document everything, try multiple approaches, and be prepared to spend way more time on this than should be necessary.

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This is really encouraging to hear from someone who went through the disability application process internationally! I've been lurking on this thread as I'm preparing to start my own spousal benefits application from France next month, and honestly, all these stories had me pretty discouraged. But seeing that multiple people have eventually gotten through gives me hope. The tip about using a US address temporarily for the online account is brilliant - I never would have thought of that workaround. I've been dreading dealing with the address formatting issues that others mentioned. And good to know that Claimyr is getting multiple endorsements here, even though it feels frustrating that we have to pay extra just to access a government service we're entitled to. Ruby, thank you so much for starting this thread and keeping us updated! It's been incredibly helpful to follow your journey. I'm bookmarking this whole conversation to reference when I start my own application process. Hopefully by then some of these system issues will be resolved, but at least now I know what to expect and have actual strategies to try.

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This whole thread has been incredibly eye-opening about the state of SSA's international services. I'm a US citizen living in Australia and have been putting off applying for my retirement benefits because I keep hearing horror stories like these. Reading through everyone's experiences, it's clear this isn't just isolated incidents - there's a systematic breakdown in how SSA handles overseas applications. What really frustrates me is that we're not asking for special treatment here. We paid into the system our entire working lives just like domestic applicants, but we're getting drastically inferior service just because we live abroad. The fact that people have to pay third-party services like Claimyr just to reach their own government agency is absurd. Ruby, I'm so glad you finally got through and that your application is progressing! Your persistence is inspiring. For everyone else still fighting this battle - the strategies shared here seem to be the best available workarounds until SSA fixes their broken system. The early morning calling time, using the correct international numbers, and documenting everything seem to be the common threads among the success stories. Has anyone tried reaching out to their congressional representatives about these issues? I know we can't vote from overseas, but we're still constituents, and this seems like the kind of systematic failure that might warrant congressional oversight.

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Ashley, you raise a really important point about congressional oversight! I actually hadn't thought about contacting representatives, but you're absolutely right that this systematic failure affects thousands of overseas Americans trying to access benefits they've earned. I'm also in a similar situation - been putting off my own application after hearing all these horror stories, but this thread has actually given me more confidence to move forward. At least now I have a roadmap of what to expect and strategies that have worked for others. The point about us paying into the system our whole lives but getting inferior service really hits home. It's especially frustrating when you consider that many of us moved overseas for work, family, or retirement - not to avoid our obligations to the US. We should be getting the same level of service regardless of where we live. Ruby, thank you for sharing your journey so openly! It's been incredibly helpful for all of us facing similar challenges. I'm definitely going to try the early morning calling strategy and look into Claimyr when I'm ready to start my own application process.

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Wow, what a rollercoaster but so glad you got it resolved! This is a perfect example of why we need to trust our instincts when something doesn't look right. I've been working for a state agency for about 3 years and I've seen similar classification errors happen during system migrations or reorganizations. The fact that you were flagged as both regular AND special category employees is exactly the kind of glitch that can slip through the cracks. For anyone else reading this - if payroll or HR gives you the runaround on something that seems obviously wrong, don't give up! Ask for specifics, ask for written explanations, and keep escalating until you get someone who actually knows the system. Theodore saved himself potentially thousands of dollars by being persistent. Great job advocating for yourself!

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This whole thread has been incredibly educational! As someone completely new to government work, I had no idea these kinds of payroll classification errors were even possible. Theodore's experience really highlights how important it is to understand your paystub beyond just checking if the total amount looks right. I'm definitely going to spend some time this week learning what all the different line items on my paystub actually mean so I can spot any issues early. It's also encouraging to see how supportive this community is - everyone jumped in with helpful advice and similar experiences. Thanks to everyone who shared their knowledge!

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This whole situation really highlights something important that I think gets overlooked - government payroll systems are often incredibly complex, especially when agencies go through reorganizations or technology upgrades. As a newcomer to government work, I had no idea that something like being accidentally classified in two different employee categories could even happen! Theodore's experience shows how crucial it is to really understand what every deduction on your paystub means, not just glance at the bottom line. It's also a great reminder that persistence pays off when you know something isn't right. The fact that this was happening for 8 months and could have continued indefinitely if he hadn't pushed back is pretty eye-opening. Thanks for documenting the whole process from problem to resolution - this thread is going to be super helpful for other government employees who might face similar issues!

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This has been such an educational thread for me as someone brand new to government employment! Reading through Theodore's experience really opened my eyes to how complex these payroll systems can be. I never would have thought to question something like this - I probably would have just assumed the system was correct. It's really inspiring to see how his persistence paid off, especially when HR wasn't initially helpful. The fact that a simple classification error during a system change could cost someone hundreds of dollars per month is honestly pretty scary. This whole discussion has motivated me to really dig into understanding my own paystub better so I can catch any potential issues early. Thanks to everyone who shared their experiences and advice - this community is so helpful for newcomers like me trying to navigate government work!

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Thank you all for the helpful responses! From what I understand: 1. We need to follow BOTH sets of rules since she receives both benefits 2. The SSI rules are stricter with the $2,000 asset limit and income reporting 3. My work income won't affect her benefits 4. When I file for retirement, they'll check if she'd get more on my record 5. ABLE accounts might be a solution for saving beyond the $2,000 limit I'm going to look into the ABLE account option right away and also consider whether keeping that small SSI payment is worth the restrictions. The Medicaid connection is important though, so I'll need to check with our state about that before making any decisions. This community is amazing - thank you for helping me understand this complicated situation!

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Just a heads up - when you do apply for your own retirement benefits, make sure to mention to SSA that you have a disabled adult child who might qualify on your record. Sometimes they miss this connection if you don't explicitly point it out, especially if she's already receiving DAC on your ex's record. The computer systems don't always talk to each other effectively.

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One thing that hasn't been mentioned yet - make sure you understand the timing implications when you do decide to file for your own retirement benefits. There's something called the "deemed filing" rules that might affect your strategy. If you file for your own retirement before your Full Retirement Age (FRA), you'll be required to file for any other benefits you're eligible for at the same time. This won't directly affect your daughter's benefits, but it's something to keep in mind for your overall planning. Also, regarding the ABLE account suggestion - absolutely look into this! Ohio has the STABLE Account program which is one of the better ABLE programs available. You don't have to use your own state's program - you can choose any state's ABLE program that accepts out-of-state residents. Some have better investment options or lower fees than others. One more tip: keep detailed records of everything related to both benefits. With dual benefits, documentation becomes even more important if there are ever questions or overpayments. SSA's computer systems sometimes don't handle dual benefit cases smoothly, so having your own records can save a lot of headaches later.

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This is really helpful information about the deemed filing rules and ABLE accounts! As someone new to navigating disability benefits, I'm wondering - are there any other "gotchas" or timing issues we should be aware of with dual benefits? It sounds like there are a lot of interconnected rules that aren't always obvious. Also, when you mention keeping detailed records, what specific documents or information should families in this situation be tracking beyond the usual income/asset reporting?

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To answer your follow-up question: Yes, you should proactively report significant income changes to Social Security throughout the year. You can do this by calling them directly or visiting your local office. Many people don't realize this, but if you expect to earn over the limit, you can ask SSA to start withholding some benefits in advance to avoid an overpayment situation. They can adjust your benefits throughout the year based on your estimated earnings. And regarding your pension question - correct, regular pension income doesn't count toward the earnings limit. Only wages from jobs and net earnings from self-employment count.

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That's really good to know! I'll definitely contact them if my income starts approaching the limit. Better to have them withhold some now than deal with an overpayment later. Thanks for all the helpful information!

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Just wanted to add a few practical tips for anyone dealing with the earnings limit: 1. Keep detailed records of your monthly earnings - don't rely on SSA to track everything perfectly. I use a simple spreadsheet to monitor my year-to-date earnings. 2. If you're self-employed, remember they count NET earnings, not gross income. So you can deduct legitimate business expenses. 3. There's actually a "grace year" rule for the first year you claim retirement benefits where they use a monthly test ($1,896/month for 2025) instead of the annual limit. This can be helpful if you retire mid-year. 4. Bonuses, overtime, and vacation payouts all count toward the earnings limit, so factor those in when planning your work schedule. The system is definitely confusing, but once you understand the rules it becomes more manageable. Good luck with your part-time work plans!

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This is incredibly helpful! I'm new to navigating Social Security and had no idea about the "grace year" rule or that they use monthly limits in your first year. The spreadsheet idea is brilliant - I was wondering how to keep track of everything. One quick question: when you mention the monthly test of $1,896 for the grace year, is that just for the months after you start collecting benefits, or does it apply to the entire year? I'm planning to start benefits in April so want to make sure I understand this correctly.

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Hi everyone! As a newcomer to this community, I've been following this discussion with great interest since my husband and I are facing a very similar decision. I'm 62 and he's 66, already collecting his Social Security. One aspect I haven't seen mentioned yet is the impact of the earnings test if your wife is still working. Since she's 63, if she's earning income from employment, there are annual limits on how much she can earn before her Social Security benefits get reduced (though they get credited back later). For 2024, I believe the limit is around $22,320 if you're under full retirement age. This could be another factor in deciding whether to claim early or wait. Also, I wanted to thank everyone for explaining the deemed filing rules so clearly. I had been confused about this "restricted application" strategy I'd heard about, but now I understand it's no longer available for people our age. Omar, your situation really mirrors ours, and based on everything I've read here, waiting until your wife's FRA seems like the smart move if you can swing it financially. The combination of getting the full 50% spousal benefit plus the annual COLA increases on that higher base amount makes a compelling case for patience. This community has been incredibly helpful - thank you all for sharing your knowledge and experiences!

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Welcome to the community, Raúl! Your point about the earnings test is excellent and something that definitely gets overlooked. That's such an important consideration for anyone still working who's thinking about claiming early. The earnings limit can really complicate the math since those "lost" benefits due to the earnings test do get added back at FRA, but it creates cashflow issues in the meantime. I'm also new here and learning so much from threads like this. Your situation with you being 62 and your husband already collecting at 66 is almost identical to Omar and his wife's scenario. It sounds like you're both coming to the same conclusion about waiting being the better strategy. One thing I'm curious about - have you and your husband looked into any of those Social Security optimization software tools or calculators? I keep hearing about them but haven't tried any yet. With all these variables (earnings test, spousal benefits, survivor benefits, COLAs), it seems like having something to model different scenarios might be really helpful. Thanks for bringing up the earnings test angle - that's definitely something others in similar situations need to consider!

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Hi everyone! I'm new to this community and have been reading through this incredibly informative discussion. My situation is a bit different - I'm 64 and my husband is 61, so we're looking at this from the opposite perspective, but the spousal benefit calculations are just as confusing for us. One thing I wanted to add that might help others in similar situations: I recently attended a Social Security workshop at our local senior center, and they emphasized the importance of getting your official benefit estimates directly from SSA rather than relying on rough calculations. The presenter mentioned that there can sometimes be surprises in your earnings record (missing years, incorrect amounts, etc.) that could affect your benefit calculations. Also, for anyone still working like Raúl mentioned, don't forget that if you're planning to delay benefits, you might want to continue working those extra years since Social Security uses your highest 35 years of earnings. If your current earnings are higher than some of your earlier years, those additional years of work could actually increase your Primary Insurance Amount. Omar, your decision to have your wife wait until FRA sounds really smart based on all the great advice here. The math definitely seems to favor patience when you can afford to wait. This community is such a valuable resource - thank you all for sharing your experiences and knowledge!

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