TWC ruled me ineligible claiming I quit - but I was fired! What options besides appeal?
I just got my determination letter from TWC saying I'm DISQUALIFIED for benefits because they think I voluntarily quit my job. This is completely false! My manager fired me after I questioned a policy change that affected my commission structure. He literally said "pack your stuff and go" in front of three coworkers! The determination letter says I'm ineligible because I "left work voluntarily without good cause attributable to employer" - but I NEVER quit! My employer is straight-up lying to avoid paying their share of unemployment. I know I can appeal this decision, but everyone says appeals take 8-12 weeks or longer. I'm already behind on rent and can't wait that long. Are there any other options to fight this decision? Can I submit additional evidence or request a reconsideration without going through the whole appeal process? Has anyone successfully challenged something like this without waiting months for an appeal hearing?
22 comments
NeonNebula
Unfortunately, filing an appeal is your main option here. TWC takes the employer's statement first, and many employers claim employees quit to avoid UI tax increases. Your best approach is to file the appeal immediately (you have 14 days from the date on your determination letter) and gather evidence: 1. Written statements from the coworkers who witnessed your firing 2. Any texts/emails discussing your termination 3. Final paystubs showing termination 4. Any performance reviews showing you were in good standing While waiting for your appeal, be sure to continue requesting payment every two weeks even though you'll be denied. This way if you win your appeal, you'll get backpay for all those weeks.
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Malik Thomas
•Thanks for the advice. I'll definitely start collecting those statements from coworkers. Do you know if there's any way to expedite the appeal? My determination letter says I can request a "telephone hearing" - is that faster than a regular appeal?
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Isabella Costa
EXACT same thing happened to me in January!!! My boss fired me for being 5 min late (after 3 yrs working there with no issues) then told TWC i quit! The system is RIGGED to benefit employers and its total BS. I filed appeal but still waiting after 10 WEEKS with no hearing date!!!
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Malik Thomas
•10 weeks with no hearing date?? That's insane! Did you try contacting your state representative? I've heard they can sometimes help speed things up.
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Ravi Malhotra
I successfully won a similar case last year. Here's what you need to know: 1. Appeal is indeed your only option to reverse the determination 2. While waiting, request benefits every two weeks (even though they'll deny them) 3. Prepare for your hearing thoroughly - they typically last 30-45 minutes 4. You can request "expedited handling" if you're facing eviction or utility disconnection 5. Call TWC's Appeal Department directly at 512-463-2800 to check status For your hearing, focus on the specific words used during termination. Present evidence chronologically. If coworkers witnessed it, their testimony is crucial. One tip: if you were fired for questioning policy, frame it as asking for clarification rather than "challenging authority" - this distinction matters to hearing officers.
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Malik Thomas
•This is incredibly helpful. I didn't know about the expedited handling option - I'll definitely request that since I already got a late notice on rent. Did you have an attorney for your hearing or did you represent yourself?
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Freya Christensen
u can try contact ur state rep office they can somtimes help push TWC cases faster. google ur rep based on address and call their office. worked for my cousin last yr when he had simlar issue
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NeonNebula
•This is actually good advice. State representatives can sometimes help constituents with TWC issues, especially if you're facing financial hardship. They won't change the decision, but they might be able to get your appeal scheduled faster.
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Omar Farouk
I had this exact situation! My boss said I abandoned my job when actually he told me not to come back after I reported unsafe conditions. I waited 9 weeks for my appeal hearing and was eating ramen noodles every day trying to survive. I ended up winning but those 2 months were hell.
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Malik Thomas
•9 weeks is so long to wait when bills are piling up. Did you get the full backpay for all those weeks once you won? And did you have to do anything special to get the backpay processed?
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Chloe Davis
After trying to call TWC for two weeks (constant busy signals or disconnects), I finally used a service called Claimyr to get through to TWC. It cost money, but it was worth it because I got connected to a real agent in about 30 minutes. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The agent I spoke with was able to add notes to my file about my employer's incorrect statement and flagged my case for faster review. While it didn't replace needing an appeal, I felt better knowing someone at TWC had heard my side before the hearing. The website is claimyr.com if you're interested.
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Isabella Costa
•Does this actully work??? I've been trying to call TWC for WEEKS and cant get though!! Did talking to an agent actually help your case or was it a waste of $$$?
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Chloe Davis
•It definitely worked for getting through to an actual TWC agent. Whether it helped my case is harder to say for sure - but the agent added detailed notes with my side of the story to my file, which the hearing officer referenced during my appeal. So I think it was worth it just to have my version documented in the system before the hearing.
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AstroAlpha
Hear me out - is there ANY chance your employer would reconsider if you spoke directly with them? Sometimes HR doesn't know the full story and managers lie. If you can get them to submit a correction to TWC, it's way faster than appeals. Happened to my brother-in-law last year.
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Malik Thomas
•I wish that was an option. I already emailed HR when I got the determination letter, explaining the situation and asking them to correct their statement to TWC. They never responded. My former manager really had it out for me after I questioned the commission changes that would have cut my pay by 30%.
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Ravi Malhotra
Another important thing to understand: in Texas, the burden of proof in a discharge case is on the employer. When they claim you quit, they must prove it was voluntary. During your appeal hearing, ask how they documented your supposed "voluntary quit" - did you sign a resignation letter? Did they have exit paperwork? If they have nothing in writing showing you quit, that strengthens your case significantly. Also, in your appeal letter, clearly state: "I was discharged by [manager name] on [date]. I did not quit or resign my position." This simple, direct statement is important for the record.
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Malik Thomas
•Thank you! This is really helpful. They definitely don't have anything in writing because I never quit. I'll make sure to be very clear about that in my appeal letter and during the hearing.
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Isabella Costa
i got denied to and my freind told me to file for pua benifits instead but i dont know how to do that can anybody help?
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NeonNebula
•PUA (Pandemic Unemployment Assistance) ended in September 2021. That program no longer exists. Your friend is giving you outdated information. Regular UI benefits through TWC are what's available now, and appealing the determination is the correct path forward if you believe you were incorrectly denied.
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Omar Farouk
yes after i won my apeeal i got all my back pay for the 9 weeks but it took another 2 weeks for it to hit my account. they paid all at once with no extra steps needed
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Malik Thomas
•That's good to know. At least there's some relief at the end of this process if I win the appeal. Just wish it didn't take so long to get there.
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Freya Christensen
try callng right wen they open at 7am. thats how i got thru last time
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