TWC flagged 'suspected fraud' on out-of-state worker claim - can't reach 512 fraud unit!

same thing happnd to my brother-in-law! took like 3 weeks to get someone to call back from fraud dept. keep calling everyday thats what he did

Interstate claims are always tricky. The "suspected fraud" flag is often automatically triggered with out-of-state addresses/IDs. Your husband did the right thing filing in Texas since unemployment should be filed where the work was performed, not where you live. For the fraud unit, you need to be persistent. Try calling right when they open at 8:00 AM CT. Also, have all his employment documentation ready - paystubs showing Texas withholding, employment contract mentioning Texas work location, any travel records/receipts, and his Tennessee ID. One other thing - make sure he's still doing his 3 required work search activities each week and requesting payment on his assigned day, even while this is being resolved. They can backdate payments once the fraud flag is removed, but only if he's been completing all requirements.

I had this EXACT problem last year!!! It was a NIGHTMARE getting through to anyone at TWC. I spent WEEKS calling and getting busy signals or disconnected after waiting on hold for hours. I almost gave up completely but eventually the fraud flag got removed. You need to send in additional documentation - they need proof that he actually worked in Texas. Does he have any tax forms with his employer's Texas address? Hotel receipts? Anything that proves he was legitimately working there? Also, try emailing the ombudsman office - sometimes they can help when regular channels fail. Just google "TWC ombudsman" and you'll find the contact info.

This fraud flag happens ALL THE TIME with out-of-state workers. The system is designed for standard in-state employment and automatically flags anything unusual. I had my claim flagged because I worked remotely for a Texas company while living in Oklahoma. Have you tried using Claimyr? It changed everything for me when I was dealing with TWC. You can check out their site at claimyr.com - they have a demo video at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh that shows how it works. Basically, it helps you get through to an actual TWC agent without spending days calling. I got through in about 20 minutes after trying for weeks on my own. Once I finally spoke with someone, they cleared the fraud flag pretty quickly after verifying my employment details.

A regular agent was able to transfer me directly to the fraud department. That's a huge advantage because the regular line has shorter wait times. Once I explained my situation to the first agent, they put me in touch with someone who could actually fix the problem.

Interstate claims definitely require more verification than standard claims. Here's what your husband should prepare before calling: 1. Last 3 months of pay stubs showing Texas employment 2. Travel records showing regular travel to Texas 3. Any employment contract specifying Texas work location 4. 2024 W-2 or 1099 forms with Texas employer info 5. Tennessee driver's license (they'll need to verify this) 6. Any emails/communications from the employer about the layoff The fraud flag is actually a standard procedure for verification, not necessarily indicating they suspect actual fraud. It's just how the system handles claims that don't fit the standard pattern. Be prepared to explain the travel arrangement in detail - how often he traveled to Texas, how long he stayed, etc. The key is proving that despite living in Tennessee, the actual employment was based in Texas.

Thank you all for the helpful responses! I feel much better having a plan now. We're going to try calling right at 8am tomorrow and if that doesn't work, we'll give Claimyr a try. We've gathered all his employment documentation, travel receipts, and everything else suggested. It's so frustrating that the system automatically flags these interstate claims without providing clear instructions on how to resolve it. I'll update this thread once we get through to someone!

tWC is SO BROKEN!!!! i filed 5 months ago and STILL haven't gotten anything!!! their whole system is designed to deny benefits and make everything impossible. they probably flagged you on purpose just to delay paying!!! i've left 27 MESSAGES with different departments and no one EVER calls back. the whole interstate thing is just an excuse. they do this to EVERYONE!!!

Quick update: We finally got through! Used Claimyr this morning and got connected to a TWC agent in about 30 minutes. They transferred us to the fraud department, and it turns out the flag was automatically triggered because of the Tennessee address + Texas employer combination. The agent said they need copies of his travel receipts, W-2 forms, and a letter from his employer confirming the travel arrangement. We're gathering everything now and will fax it over today. They said once they receive and verify the documents, the hold should be removed within 3-5 business days. Thank you all for your help and suggestions!

Excellent progress! A few tips for the documentation: 1. Include a cover sheet with his name, claim ID number, and contact information 2. Number each page clearly 3. Keep the fax confirmation receipt 4. Call back in exactly 5 business days if you don't see the hold removed Once the fraud hold is removed, any payments owed should be released relatively quickly. Just make sure he continues requesting payments on his assigned day, even while waiting for the hold to be removed.