Can I get unemployment if I get fired for not having a babysitter? Texas TWC situation
My daycare closed down with basically zero warning last month - they sent an email on a Friday saying they were shutting down permanently the following Monday. I have two kids, ages 4 and 6, and I literally had no backup plan. I scrambled all weekend trying to find somewhere else but every place nearby either had a waitlist or wanted a two-week enrollment process before they'd take my kids. I called my manager Monday morning and explained exactly what happened and that I needed a few days to sort out childcare. She said she understood but that HR policy required me to show up or submit PTO, and I didn't have any PTO left. I missed three days that week. By Thursday I had a neighbor lined up temporarily, but HR had already started termination paperwork. I got let go on Friday for job abandonment, which feels completely wrong given the circumstances. I've heard conflicting things from people. Some say getting fired for attendance means automatic denial. Others say it depends on the reason behind the absences. I filed a Texas TWC claim because I genuinely don't know what else to do - I have two kids and bills to stack up fast. My claim is in adjudication right now and I have no idea what to expect. Has anyone dealt with something like this where the reason for missing work was genuinely out of your control? Does Texas TWC look at the underlying cause or just the fact that you got fired?
65 comments

Zainab Ismail
Week two of adjudication for my own claim and I've been reading everything I can find. Your situation is worth breaking down a bit. Texas TWC doesn't automatically deny every termination - what they're trying to figure out is whether what you did counts as misconduct. Missing work because your childcare literally disappeared overnight with no warning is very different from just deciding not to show up. The question is whether TWC sees it that way. Make sure when TWC contacts you to get your side, you explain the daycare closure with as much detail as possible - the email, the timeline, what you did to find alternatives.
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Connor O'Neill
My determination letter last week said the same kind of thing - they lay out what the employer claimed and then ask for your version. Document everything you have about that daycare closing.
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QuantumQuester
Exactly. The employer told them job abandonment, but that's the employer's framing. Your framing is that you notified your manager immediately and were actively solving the problem. Those are really different stories.
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Yara Nassar
Adjudication week three here and my head is spinning. Quick correction though - TWC doesn't treat every firing as misconduct. Their definition is more specific than most people think. Things like violating company policy on purpose, neglecting your duties, failing to do the work when you're capable of it - those are the kinds of things that qualify. What you're describing sounds more like a genuine emergency that forced an absence, not someone who decided to blow off work. That said, TWC will make their own call based on what both you and your employer say.
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Keisha Williams
This is a really important distinction. Job abandonment as a label doesn't automatically mean misconduct in TWC's eyes. The underlying facts matter.
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Paolo Ricci
Does TWC give you a chance to submit written documentation? Like the email from the daycare?
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Yara Nassar
From what I understand you can include that kind of evidence if you end up needing to appeal a denial. Definitely save everything you have.
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Paolo Ricci
Finally got through to a Texas TWC agent last week to ask about my own adjudication issue. I used Claimyr - you go to claimyr.com and they hold the line for you, then connect you when an agent picks up. There's a video walkthrough at https://youtu.be/V-IMvH88P1U if you want to see how it works before trying it. The agent I spoke with walked me through exactly what documents would help my case. For something like yours where the circumstances behind the firing matter a lot, actually talking to someone is worth it.
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Miguel Silva
AuthorAdjudication has me completely on edge so this is good to know. I'll check that out - I've been trying the main number for days and getting nowhere.
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Amina Toure
I'll try this for my own situation too. I need to ask about how severance I received affects my payments and I haven't been able to reach anyone.
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Oliver Zimmermann
The agent route is honestly the fastest way to get real answers on a complicated separation like this one.
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QuantumQuester
Still waiting on my own determination but wanted to add something about the appeal process in case it helps you plan. If TWC denies your claim, you have 14 calendar days from the date printed on the determination letter to submit an appeal in writing. You can do it right through UBS at https://apps.twc.texas.gov/UBS/security/logon.do under the appeals section, or in person at a Workforce Solutions office, or by mail or fax. What you cannot do is appeal by email or by calling. And keep making your payment requests on schedule the whole time - TWC only pays weeks you requested on time, even if the appeal takes months.
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Miguel Silva
AuthorPayment requests during an appeal - that's something I hadn't thought about at all. So I should keep doing those even while adjudication is still going?
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QuantumQuester
Yes, start making payment requests about one to two weeks after you filed, even before any determination comes through. The mailed instructions after you apply tell you your first request date. Don't skip them waiting for a decision.
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CosmicCommander
Missed this detail on my own claim and ended up with a gap. Can't stress this enough - keep requesting regardless of what's happening with adjudication.
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Natasha Volkova
Four days into my own claim and already frustrated. The job abandonment label is what's going to be the sticking point for you because employers use it specifically because it sounds like the employee chose to leave. What actually happened is your employer chose to fire you while you were actively dealing with an emergency and had already communicated with your manager. That communication detail - that you called Monday morning - is probably your strongest point. You didn't just disappear.
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Javier Torres
This is a good point. Proactive communication before the missed days is very different from just not showing up and not explaining.
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Miguel Silva
AuthorI actually have the call logged on my phone and my manager responded by text saying she understood the situation. That has to count for something right.
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Emma Davis
Sixth week trying to get my claim sorted and I want to flag something about the work search requirements while all this is in process. Once your claim is active you're required to do a certain number of work search activities every week - the number depends on your county. TWC mails you a letter with your specific number and that letter is what you go by. You also need to register on WorkInTexas.com if you haven't already. Missing work search requirements can create a separate issue on top of whatever is happening with your adjudication.
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Miguel Silva
AuthorRegistered on WorkInTexas.com the same day I filed. The letter with my required number came a few days later and I've been logging everything.
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Zainab Ismail
Good. Keep that log even if nobody asks for it right away. TWC can request it at any time.
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Malik Johnson
My aunt got her payments stopped because she couldn't show her work search log when TWC asked. Keep records of every single activity with dates.
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Isabella Ferreira
Determination came in my mailbox yesterday for my own claim and I'm still processing it. Something I've seen trip people up - there's a difference between being disqualified for the job separation and being found ineligible for other reasons. TWC sends separate determinations for separate issues, and even one that says cannot pay stops benefits even if the others are fine. If you get a denial on the separation issue but everything else looks okay, the appeal on that one determination is what matters most.
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Yara Nassar
This confused me too when I was reading my own paperwork. Multiple letters doesn't mean multiple problems necessarily - read each one carefully to see what issue it's addressing.
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Miguel Silva
AuthorMine just says adjudication in progress still. No determination letters yet. How long does it typically take before anything shows up?
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Isabella Ferreira
Roughly four weeks from when you applied is what TWC generally aims for, but complicated separations can take longer. Check UBS once a day since they update overnight.
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Connor O'Neill
TWO WEEKS after my denial I finally got my appeal submitted and wanted to share what that process felt like in case you need it. The telephone hearing is just you and a Hearing Officer - no lawyers required. They go through what happened, you explain your side, and the employer can give their version too. The hearing packet usually arrives five to ten days before your scheduled date. You register your phone number fifteen to sixty minutes before the hearing time. The written decision comes within about five to ten working days after. It's less intimidating than it sounds.
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Miguel Silva
AuthorThis actually helps a lot. I've been dreading the idea of an appeal but that sounds manageable.
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Javier Torres
Had my hearing last month. Being specific and factual is better than being emotional, even though the whole situation is stressful. Stick to the timeline and what you told your manager.
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Keisha Williams
My claim got approved last week after a rough adjudication and I want to give you something concrete about timing. The first payment usually only covers one week even though you've been waiting longer, and it arrives around four weeks after you applied. After the first payment, money comes within about two business days of each processed payment request. Direct deposit is available if you don't want to wait for the ReliaCard debit card in the mail.
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Miguel Silva
AuthorGood to know about the first payment only covering one week. I was expecting something bigger and that would have been a rough surprise.
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Natasha Volkova
Set up direct deposit as soon as you can. The card can take up to ten business days to arrive after the first payment, which feels like forever when you're waiting.
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Malik Johnson
Halfway through my benefit year now and something I wish someone had told me earlier - the weekly benefit amount is calculated from your highest earning quarter in the base period divided by 25. The base period is basically the first four of the last five completed calendar quarters before you filed. So it's not just about your most recent paycheck, it's specifically that calculation from a specific window of time. If you had a really good quarter at some point in that period, your amount could be higher than you'd expect.
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Paolo Ricci
This came as a surprise to me too. My calculation ended up higher than I thought because I had a strong quarter early in the year.
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Miguel Silva
AuthorMine should be decent - I was working full time right up until I was fired. Good to understand how that number actually gets set.
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Javier Torres
My first payment finally hit and I want to say something about the waiting week that confused me for weeks. TWC holds one of your payable weeks and doesn't release it until two things both happen: you've been paid at least twice your weekly benefit amount AND you either return to full-time work or run out of benefits. If you go back to work before exhausting benefits, you have to actually request that waiting week yourself through UBS or by calling Tele-Serv. It doesn't just automatically get paid out.
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QuantumQuester
Both conditions have to be met, that's the key part. A lot of people think it just releases after a certain number of payments.
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Miguel Silva
AuthorI had no idea about the request step if you go back to work. What option on Tele-Serv is it?
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Javier Torres
Tele-Serv is 800-558-8321, go to option 2 then option 4. Or you can do it in UBS under the Request Your Waiting Week section.
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Oliver Zimmermann
Letter in hand today about my own separation and reading through this thread. Something I want to add about your documentation strategy - the text from your manager saying she understood the situation is genuinely valuable. That shows the employer had direct knowledge of why you were absent and still chose to terminate. When TWC asks for your statement, lay out the timeline specifically: daycare closed Friday, you called Monday morning, you had a replacement lined up by Thursday, termination paperwork had already started before you fixed the problem. That sequence matters.
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Miguel Silva
AuthorWriting it out like that actually makes it clearer in my head. The timeline really does show I was handling it as fast as I could.
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Zainab Ismail
Screenshots of that text conversation are worth saving somewhere safe and accessible. If this goes to appeal, that's exhibit A.
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Amina Toure
Went through a messy separation last year and wanted to share one thing about what happens if you do get denied and then win on appeal. Keep requesting payment every two weeks the entire time - TWC will only pay weeks you requested on time. I didn't know this and skipped a couple of requests while waiting for my appeal outcome and those weeks were just gone. Never paused the requests again after that.
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Connor O'Neill
This gets repeated a lot in this forum for a reason. Never stop requesting even when it feels pointless.
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Miguel Silva
AuthorSetting a reminder right now. I don't want to lose weeks because I forgot to request during adjudication.
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CosmicCommander
Paycheck counting from my first week of benefits - finally past the worst of the waiting. One thing I want to clear up because I saw someone earlier imply it - getting fired for attendance doesn't automatically mean you're found guilty of misconduct. Misconduct in TWC's terms is about intentional violations, neglect, failing to do your job when you're capable. An emergency childcare situation that you reported to your manager immediately before the absence started is a pretty different story than just deciding not to show up. TWC looks at facts, not just labels.
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Isabella Ferreira
The employer gets to tell their side and you get to tell yours. TWC hears both before deciding. The 'job abandonment' label on the paperwork isn't the final word.
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Miguel Silva
AuthorThat's what I keep telling myself. The facts of what happened feel pretty clearly on my side, it's just the label that sounds bad.
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Ravi Sharma
Received three different letters from TWC in my first month and it was overwhelming. Something practical about keeping track of everything - UBS shows your claim status and updates overnight, so checking once a day is enough. Tele-Serv at 800-558-8321 also lets you check without having to reach a live agent. If a determination letter shows up and the status changes suddenly, you'll want to know quickly so you don't miss the 14-day appeal window.
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Miguel Silva
AuthorI've been checking multiple times a day which is probably just anxiety. Once a day makes more sense.
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Emma Davis
The 14-day window runs from the date printed on the letter, not when you receive it. Open everything from TWC the day it arrives.
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NebulaNomad
My sister used claimyr.com when she was stuck in a loop trying to get answers about her childcare-related claim. The agent she reached actually walked through what documentation she should have ready before her adjudication interview. She said it was the clearest information she'd gotten the whole process.
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Miguel Silva
AuthorAdjudication interview - is that something that happens for everyone or only certain claims?
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NebulaNomad
Not everyone gets one but complicated separations like yours sometimes trigger it. The agent told her to have dates and documentation ready either way.
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Yara Nassar
Good call having everything organized before they reach out. Being caught off guard on a phone call from TWC is a stressful way to explain a complicated situation.
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Freya Thomsen
Got my ReliaCard two weeks ago and wanted to loop back to the original question because I think it deserves a direct answer. The core issue TWC is deciding is whether your absences were misconduct. Misconduct isn't just 'did you violate a policy' - it's about whether you did something wrong intentionally or negligently when you could have done otherwise. An emergency that wiped out your childcare with a weekend's notice is not the same as deciding work doesn't matter. Document the emergency, document that you notified your manager before you missed work, and let your facts speak.
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Miguel Silva
AuthorThis is probably the clearest framing of my actual question that I've seen. Thank you for that.
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Natasha Volkova
And if TWC gets it wrong anyway, the appeal is there. A telephone hearing with a Hearing Officer who looks at the actual facts is a genuinely different process than whatever HR paperwork the employer filed.
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Omar Fawaz
Paycheck number three finally came and I wanted to mention something about the tax side since nobody's brought it up. Unemployment benefits are taxable federal income. TWC can withhold 10 percent for federal taxes if you choose that option, but it's voluntary. You'll get a Form 1099-G in January for whatever you received in the calendar year. Texas doesn't have a state income tax so there's nothing extra to worry about on that side.
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Miguel Silva
AuthorActually hadn't thought about taxes at all. I'll set up withholding once my claim is approved so I don't get a surprise bill in April.
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Keisha Williams
You can set up or change the withholding option in UBS. Worth doing early.
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Chloe Martin
Used Claimyr myself last week when I needed to ask about a work search waiver - my situation involved a confirmed recall from my employer and I wanted to know if the requirement was waived or if I still had to log activities. The agent confirmed I still had to do my required work search activities unless TWC had specifically approved a waiver and sent me confirmation. Good thing I called because I had been about to stop logging.
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Emma Davis
This is a really common misconception. Expecting a recall doesn't automatically mean the requirement is waived - you need actual written confirmation from TWC.
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Zainab Ismail
The work search log requirement is easy to let slip when you think you're going back soon. Keeping it going until you have something in writing from TWC is the safe move.
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Miguel Silva
AuthorMine is very much not a recall situation so I know I need to keep doing all my work search activities. Good reminder for anyone reading who thinks they can pause.
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