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Zoe Alexopoulos

PA UC denied for cell phone policy violation with no prior warnings - preparing for appeal hearing

I need some advice from anyone who's been through this. My husband was let go last month after 19 YEARS at the same company for supposedly violating their cell phone policy. He applied for unemployment and just got denied! Here's the crazy part - he NEVER received any warnings about cell phone use in his entire time with the company. Not one verbal warning, not one write-up, nothing. When they initially let him go, they mentioned they were "restructuring" but then on the UC paperwork they cited this phone policy thing. This seems like a total excuse to avoid paying unemployment. Has anyone successfully appealed something like this? Our hearing is scheduled for next month and I'm trying to figure out what evidence we need to gather or if we should try getting a lawyer. Any advice would be really appreciated!

You absolutely should appeal this! PA UC considers whether the employee had knowledge of the policy and whether they received warnings. If he had no prior warnings in 19 years, you have a strong case. For the hearing, gather any documentation showing the restructuring explanation, his clean record, employee handbook showing progressive discipline policy, and any performance reviews showing good work history. Many employers try to avoid paying by claiming misconduct, but the burden of proof is on THEM.

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Thank you so much! That's really helpful. Do you know if we should bring witnesses too? His coworker heard them talking about restructuring when they let him go. Also do most people hire lawyers for these hearings or is it possible to win on our own?

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Mei Wong

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omg same thing happened to my cousin last yr. they said he was on his phone 2 much but really they just didnt want to pay unemployment. he won his appeal tho!

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That's encouraging to hear! Do you know what kind of evidence your cousin had to provide?

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QuantumQuasar

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The EXACT same thing happened to me!!! Worked at my job for 11 years and they said I violated some random "internet usage policy" that no one ever talked about! Then I found out they were outsourcing my whole department!! They just don't want to pay unemployment. The whole system is RIGGED against workers. I bet they're just laying people off and making up policy violations.

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Liam McGuire

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Did you win your appeal though? What happened at your hearing?

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Amara Eze

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For your hearing, make sure you focus on these key points: 1) No prior warnings in 19 years of employment, 2) The inconsistency between the "restructuring" explanation and the later cell phone policy claim, 3) Your husband's overall performance record, and 4) Whether the policy was consistently enforced for other employees. The referee will specifically look at whether this was "willful misconduct" which requires knowledge of the rule and deliberate violation. Without prior warnings, it's difficult for them to prove willful misconduct. Also, request copies of all documents the employer submitted to UC before your hearing so you're not surprised.

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This is incredibly helpful! I didn't know we could request the employer's documents ahead of time. Do we just call the UC service center to get those, or is there a specific process?

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i had a hearing last week for something totally different but the wait to get thru to UC was ridiculous!!! busy signal for 3 days straight trying to ask questions before my hearing. super stressful

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I had the same issue trying to reach them about my hearing! I finally used Claimyr (claimyr.com) to get through after trying for days. They have a service that connects you with a UC agent without the wait. Saved me so much stress before my hearing. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. Totally worth it when you need to talk to someone before a hearing deadline.

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To answer your question about witnesses - yes, if the coworker heard the restructuring conversation, they would be a valuable witness. You can have them testify by phone if they can't attend in person. As for lawyers, most people represent themselves successfully in UC hearings. The process is designed to be accessible without an attorney. However, if there's a lot of money at stake (like if your husband had a high salary) or if the case is particularly complex, you might consider a free consultation with a legal aid attorney who specializes in employment law.

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Thank you again! His former employer is pretty big and I'm worried they'll have their lawyer there. But if most people win without attorneys, maybe we'll be okay on our own.

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Liam McGuire

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when is the hearing? make sure u dont miss it! my brother missed his and it was game over lol

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It's scheduled for May 12th. We definitely won't miss it! Did your brother ever get another chance?

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Amara Eze

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One more important tip: During the hearing, stay calm and stick to the facts. Don't get emotional or make accusations about the employer's motives, even if you believe they're being dishonest. The referee is only interested in the facts of the case as they relate to UC law. Focus on the timeline - 19 years of employment, no warnings, sudden termination with one explanation, then a different explanation on the UC paperwork. Let the inconsistency speak for itself. And yes, to get the employer's documents, call the UC service center and specifically request all documents related to your husband's claim and upcoming hearing. You have a right to see what they've submitted.

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QuantumQuasar

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THIS!!! I got so mad during my hearing when my boss LIED about giving me warnings that I kinda lost it. The ref was NOT impressed. Definitely stay calm even when they're LYING TO YOUR FACE!

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QuantumQuasar

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To answer the question someone asked me - YES I won my appeal despite losing my cool a bit. The referee saw through their BS about the "internet policy" because they couldn't produce any documentation showing I was ever warned. Your husband has a good case with 19 years and no warnings!!! Just makes sure to ask the employer questions during the hearing like "Can you show documentation of ANY warnings in 19 years?" and "Why did you tell him it was restructuring when you fired him?" Make them explain the contradiction!

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That's so helpful! I didn't realize we could ask them questions during the hearing. I'm going to write down a list of questions to ask. Congrats on winning your appeal!

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Mei Wong

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my cousin just had all his performance reviews and stuff and showed he never got in trouble before. the judge person was pretty nice actually

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Amara Eze

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That's common in my experience. UC referees (the "judges" in these hearings) generally just want to get to the facts. They conduct these hearings all day long and are looking for the specific elements that determine eligibility under the law. They're usually fair if you present your case clearly.

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I went through something similar last year. The key for me was documenting the inconsistencies in what my employer said. If they told your husband they were restructuring but then claimed a policy violation to UC, that's a huge red flag the referee will notice. In my case, I had my denial overturned and received backpay for all the weeks I was eligible. Make sure your husband keeps filing his weekly claims even while waiting for the appeal hearing - that way if you win, he'll get paid for all those weeks.

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Oh! I didn't realize he should keep filing weekly claims. He stopped after getting the denial letter. Should he start again right away? Will he miss out on the weeks he didn't file for?

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Yes, he should absolutely resume filing weekly claims immediately! This is one of the most common mistakes people make. Even when denied, you should continue filing your weekly claims while appealing. If you win your appeal, you can only be paid for weeks you properly filed for. He may have already lost some weeks of potential benefits, but he should start filing again right away to prevent losing more. In some cases, you can request to file for past weeks by calling UC and explaining that you didn't understand you needed to keep filing, but it's not guaranteed they'll allow it.

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Thank you so much! He's going to start filing again today. This forum has been incredibly helpful - I feel so much more prepared for the hearing now. I'll update after it happens to let everyone know how it went!

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