PA UC Work Registration Alert: CareerLink system says my Keystone ID already exists - now have claim issues!

This is actually a pretty common issue with PA CareerLink and the Keystone ID system. I had the exact same problem last year. The systems don't always sync correctly, especially if you've ever used CareerLink in the past (even years ago). Here's what worked for me: 1. Try the "Forgot Password" option for your Keystone ID instead of creating a new one 2. If that doesn't work, call your local CareerLink office directly (not UC) - they can manually check your Keystone ID status 3. Make sure to document every attempt with screenshots and dates The good news is that once you explain this technical issue to UC, they usually remove the work registration alert from your claim. Just keep trying to contact them.

Omg same thing happening to me right now!!! 3rd week trying to get into that stupid system and now I got the alert too. so frustrating!!!!

THE WHOLE SYSTEM IS DESIGNED TO FAIL ON PURPOSE!!! They make these websites impossible to use so they can deny benefits. I had the same keystone id problem and emailed 12 TIMES with no response. Then they stopped my payments for 5 weeks claiming I didn't do the work search. When I finally got through on the phone the lady admitted the system has glitches but said it was still MY RESPONSIBILITY to figure it out. Absolutely criminal what they're doing.

You need to call UC directly to resolve this. Here's what's happening: The CareerLink Keystone ID system and UC's work registration verification system aren't properly syncing your information. This happens because your personal information might be slightly different in each system (maybe different formatting of your name, address, SSN, etc.) The reason your emails aren't getting responses is because UC is completely overwhelmed with messages. They prioritize phone calls for urgent issues like yours. I had a client with this exact issue in January 2025 and we were able to get it fixed in one day by calling. You should try using Claimyr (claimyr.com) to get through to an agent quickly. They have a service that helps you bypass the busy signals and gets you connected to a live agent. Check out their demo video: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 Once you get an agent on the phone, specifically ask them to: 1. Check your work registration status in their system 2. Verify what info they have that might not match your CareerLink profile 3. Request a manual override of the work registration requirement while you sort out the technical issues Keep documenting everything in case you need to file an appeal.

Do yourself a favor and just go to a physical CareerLink office in person. Thats the only way I got my issue fixed. Bring ID and your UC paperwork. The folks at the CareerLink near me in Lancaster were actually super nice and fixed my Keystone ID issue in like 15 minutes. They can see exactly what's wrong and fix it right there. Online/phone is never gonna work lol.

i had this problem to. my friend told me to use a diffrent email address when setting up the keystone id and it worked fine after that. maybe they got your email linked to an old account or something.

I totally got caught in this exact situation in February! So annoying. I tried for WEEKS to get this fixed through emails and online. Eventually I broke down and used Claimyr to get through to an actual human at UC. Best $15 I ever spent honestly, got a rep on the phone in 20 minutes when I'd been trying for 3 weeks on my own. The agent manually verified my work registration and removed the alert from my claim. My payments started coming again the next week. Sometimes you just need to talk to a real person to fix these system glitches.

UPDATE: I took everyone's advice and tried a few things. First, I tried the 'forgot password' option but that didn't work - said my email wasn't recognized. Then I tried calling my local CareerLink office directly this morning and actually got through! The person I spoke with was really helpful and found my old Keystone ID from 2018 (I had completely forgotten I'd used the system before). She reset everything for me and I was able to complete my work registration! Now I just need to get through to UC to remove the alert from my claim. I'm going to try using Claimyr tomorrow if I can't get through on my own. Thank you all so much for the help - this community is amazing!

This is such a relief to read! I've been struggling with the exact same CareerLink Keystone ID issue for the past two weeks and was starting to panic about my benefits. Your update gives me hope that there's actually a solution. I'm definitely going to try calling my local CareerLink office first thing tomorrow morning. It's crazy how these old accounts from years ago can cause so many problems - I probably used the system back in 2019 when I was job searching and completely forgot about it. Thank you for taking the time to post your update, it's really helpful to know what actually worked!

This thread has been so incredibly helpful! I'm dealing with the exact same Keystone ID nightmare right now - going on week 4 of trying to register and just got the dreaded work registration alert yesterday. Reading through everyone's experiences and solutions gives me hope that this can actually be resolved. I'm going to start with calling my local CareerLink office tomorrow morning (thanks for that suggestion @Aisha Mahmood!) since it sounds like they can actually see what's going on with old accounts. If that doesn't work, I'll definitely try the Claimyr service that several people mentioned. It's honestly shocking how broken this system is - like @Luca Russo said, it really does feel designed to trip people up. But seeing @Sean Flanagan's successful resolution proves there's light at the end of the tunnel. Thanks everyone for sharing your experiences and solutions!

Wow, this thread is exactly what I needed to find right now! I've been dealing with this same CareerLink/Keystone ID mess for almost 3 weeks and was starting to think I was losing my mind. Got the work registration alert on Friday and have been panicking all weekend about my benefits getting cut off. Reading through everyone's experiences, it's clear this is a widespread system issue and not just user error like UC makes it seem. The suggestion about old forgotten accounts really resonates - I think I might have created a CareerLink profile way back in 2017 when I was fresh out of college and completely forgot about it. I'm definitely going to try calling my local CareerLink office first thing Monday morning based on @Aisha Mahmood's success story. If that doesn't work, I'll look into the Claimyr service that @Mateo Sanchez and @AstroAce recommended. Thank you all for sharing your experiences and solutions - this community is a lifesaver when you're dealing with these bureaucratic nightmares! I'll make sure to post an update once I get this resolved to help the next person who finds themselves in this situation.

This entire thread has been incredibly reassuring! I'm currently dealing with the exact same Keystone ID issue - been trying to register with CareerLink for about 2.5 weeks and just received the work registration alert this morning. I was absolutely panicking thinking my benefits were going to get cut off due to something completely out of my control. Reading everyone's experiences, especially @Sean Flanagan's successful resolution, gives me so much hope. It's clear this is a widespread technical problem with the system, not something we're doing wrong. I'm pretty sure I also have an old forgotten account from around 2018-2019 when I was job searching after college. I'm going to call my local CareerLink office tomorrow morning based on @Aisha Mahmood's recommendation - it sounds like going directly to them is way more effective than trying to deal with the online system or waiting for UC to respond to emails. If that doesn't work, I'll definitely look into using Claimyr to get through to a UC agent. Thank you all for sharing your experiences and solutions. This community is amazing for helping people navigate these frustrating bureaucratic obstacles. I'll make sure to post an update once I get this resolved to help anyone else who runs into this same issue!