PA UC PUA overpayment letter missing - need advice on next steps

You need to contact the PA UC office ASAP. Overpayment notices have strict time limits for appeals (usually 15 days from the date on the letter). If you miss that window, you lose your right to appeal! The overpayment notice should appear in your dashboard under the 'Correspondence' tab, but sometimes the system doesn't upload everything correctly. Try logging in and checking that section specifically. If nothing shows up there, you definitely need to call them to request a duplicate notice before your appeal rights expire.

same thing happen to me last year!! check ur spam folder in email too sometimes they send notices both ways

I've been through this exact situation. The 15-day appeal window starts from the MAILING DATE on the letter, not when you received it. This is really important to understand. You have a few options: 1. Call the PUA hotline directly (though good luck getting through) 2. Message them through your dashboard 3. Visit your local PA CareerLink office in person (this is what worked for me) When you do talk to someone, request a copy of the overpayment notice immediately and ask them to note in your file that you're planning to appeal but lost the original notice. Also, gather ANY documentation related to your PUA claim - income verification, emails, previous correspondence - everything might be helpful for your appeal. Don't panic yet - they sometimes work with you on payment plans if you end up having to repay.

I had the EXACT same issue in 2023!!! It's so frustrating! I called for TWO WEEKS straight and couldn't get a human being on the phone. Busy signals, disconnections, endless hold times - it was a nightmare. Finally I found this service called Claimyr that got me through to a real person at the unemployment office in like 30 minutes. Worth checking out if you're desperate: claimyr.com - they have a demo video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 Once I actually talked to someone, they were able to resend my overpayment notice and gave me a new appeal deadline since I explained I lost the original letter. Good luck!!

BE CAREFUL!!! The PA UC system is DESIGNED to trick people into missing appeal deadlines!!! I got hit with a $5900 overpayment last year and they claimed they sent me THREE notices before the collection notice that I actually received. There was NOTHING in my dashboard either. They're trying to scam honest people who needed help during tough times!!!

just wondering, do you know why they said u were overpaid? sometimes they make mistakes and u can fight it. i had a issue where they said i didnt submit my work search records but i did and i took screenshots of everything thank god

Just to follow up on my earlier comment - if you do end up owing the money and can't afford to pay it all at once, you can request a payment plan. For PUA overpayments, you might even qualify for a waiver if the overpayment wasn't your fault (no fraud involved). But you need to get a copy of that letter first to understand why they're claiming overpayment before you can address it properly. Also, check if this is a "fault" or "non-fault" overpayment - it makes a huge difference in your options.

Update on my Claimyr experience - they just connect you to a real UC agent, but that's the hardest part honestly. Once I got an actual person on the phone, I had to handle the appeal myself, but at least I could explain my situation. The UC rep was actually pretty helpful once I could talk to them. They explained exactly what documentation I needed to submit for my appeal.

UPDATE: I finally got through to someone at the UC office this morning! After being on hold for almost 2 hours (ugh). They confirmed I do have an overpayment notice for $4,750 from March 8. The agent said they'll mail me a new copy and noted in my file that I'm planning to appeal. They're giving me until April 5th to submit my appeal (yay for the extension!). Apparently they're claiming I didn't provide adequate proof of self-employment income for some weeks, even though I swear I uploaded all my 1099s and bank statements. At least now I know what I'm dealing with. Thanks everyone for your help!