Shared Work Program claim showing error after working 10 hours - NY unemployment payment delay?

The same exact thing happened to me in march! The system is so buggy. When I called they said something about how the Shared Work Program uses different hour calculations than regular UI. I think you need to talk to someone. I tried for 3 days and could never get thru until I found this service claimyr.com that got me a callback from an actual agent. It was the best money I ever spent to finally get my benefits released. They fixed it right away once I talked to someone. Check it out here: https://youtu.be/Rdqa1gKtxuE

Ugh the shared work program is so confusing. I had a similar issue last month. The problem is that the system sees ANY change in your hours as a possible break in claim. Even if you're still working reduced hours, if the number of hours changed from your previous certification, it can trigger this. You might still get paid but there's also a chance they'll hold your payment until they review it. Best thing to do: call first thing tomorrow morning. Like literally start calling at 7:59am. That's how I finally got through. Be prepared to wait on hold for an hour or more though. They can usually override the system if it's just a misunderstanding about your hours.

This happens all the time in the Shared Work Program. I've been in it since November. Here's what's probably going on: if your hours fluctuate EVEN BY ONE HOUR from week to week, the system sometimes flags it as a break. The good news is that you should still get paid for the hours that were already approved in your shared work plan. DO NOT wait for a form in the mail – those can take weeks! You need to call them ASAP. I know it's almost impossible to get through, but that's the only way to get it resolved quickly. Try calling right when they open or right before they close. Those were the only times I ever got through. Also, make sure your employer filed their report correctly. Sometimes the issue is on their end.

I work for a company that uses shared work and we see this ALL THE TIME with our employees. The most likely cause is that your employer's report didn't match exactly with what you certified. Even a 15-minute difference can trigger this stupid error message. You should still get at least partial payment on Wednesday, but it might be less than expected while they sort it out. Call them to get it fixed faster, otherwise they'll mail you something and it could take 2-3 weeks to resolve.

THE WHOLE SYSTEM IS A JOKE! I had the exact problem in February. I was in the shared work program and got the same message. Tried calling for THREE WEEKS and never got through. My payment was delayed for over a month. Literally had to borrow money from family to make rent. The unemployment system in NY is completely broken. Good luck.

I'm a former NYSDOL employee and I can tell you exactly what's happening. The Shared Work Program operates on an older system that doesn't integrate well with the main UI system. When you certify, the main system sees hours worked as a potential disqualification, then it has to reconcile with the Shared Work rules. Your payment will likely be delayed until a staff member manually reviews it. Unfortunately, there's a significant backlog of these reviews. Your best bet is to contact them directly: 1. Call the Shared Work specific number, not the regular UI number 2. Be prepared with your exact hours worked 3. Have your employer contact them as well 4. If you absolutely cannot get through by phone, you can try emailing but that's usually even slower If you need immediate help, I recommend using claimyr.com - it's a service that will wait on hold for you and call when an agent is available. I've heard many former colleagues say it's actually helping people get through the impossible phone lines. Just know that this is a very common issue with Shared Work claims and it almost always gets resolved, but rarely without intervention by phone.

don't panic yet! this has happened to me twice with shared work. both times my payment was only delayed by one day. the system is super glitchy but sometimes it works itself out. if you don't get paid by thursday then start worrying and calling.

Everyone in my office is on shared work and we all get different random errors every few weeks. My coworker had the exact same issue last pay period. Her money was delayed but she eventually got it without having to talk to anyone. Mine always processes fine but another guy always has problems. There's literally no rhyme or reason to it. The whole system is held together with duct tape and prayers.

I wouldn't worry too much. The shared work program has different rules about "days worked" versus "hours worked" and the online system sometimes gets confused. When you certify weekly, it asks about days worked, but the shared work program actually tracks hours. So if you worked 2.5 hours on 4 different days (totaling 10 hours), the system might think you worked 4 days, which would be a break in claim. But under shared work rules, you didn't work any "days" since each day was under 4 hours. I've been through this a few times and usually it gets sorted automatically within 2-3 days. If you don't get paid by Thursday, then start calling.

Look at your most recent Shared Work plan that was approved. Does it specifically list 10 hours as your approved weekly schedule? If your approved plan was for a different number of hours (say 15) and you only worked 10, that could trigger the error even though you're still part-time. The system is specifically looking for a MATCH between what was approved in your Shared Work plan and what you actually worked. Any deviation, even working FEWER hours, can trigger this message. I recommend calling the Telephone Claims Center as soon as possible. If you can't get through (which is likely), consider using a service like claimyr.com which will wait on hold and connect you when a rep is available. I used them last month when I had a similar issue and they saved me hours of frustration.

try contacting ur state assembly person or senator! i had the same issue last month and couldn't get thru on the phone no matter what. emailed my assembly person and they have contacts at DOL who fixed it in 3 days. worth a shot!

i swear ny unemployment has the worst technology ever created. every. single. week. there's some new glitch or error message. like they built this system in 1995 and never updated it. i feel for you.