NY unemployment payment still missing after waiting week processed - what should I do?

I went through this exact same situation last month. After my waiting week was processed, I didn't see a payment for almost 3 weeks. The problem was that they needed additional verification for my identity but never notified me! Try calling them directly - I know it's nearly impossible to get through, but I used a service called Claimyr (claimyr.com) that got me connected to an agent in under an hour. They have a video demo here: https://youtu.be/Rdqa1gKtxuE. The agent immediately saw the issue and released my payments. Two days later, I had all my backpay deposited.

This happens quite often with new claims. After your waiting week is processed, there are several verification checks that happen behind the scenes. Right now, the NYSDOL system is flagging many claims for extra review due to the high volume of applications. Here's what you should do: 1. Continue certifying weekly even if you're not receiving payments 2. Check your message inbox AND your spam folder daily 3. Log in to your NY.gov ID account and verify all your personal information is correct 4. Call the claims center at 888-209-8124 between 8am-6pm The good news is that once resolved, you'll receive all backpay for the weeks you properly certified for. Don't give up!

same thing happened to me too!! waited 3 weeks after my waiting week and nothing. then suddenly got all the money at once. system is just slow sometimes

NYS DOL is THE WORST!!! I had this happen to me and I spent WEEKS trying to get anyone on the phone. They're purposely making it impossible to reach anyone so they don't have to pay you. My cousin works for the state (not unemployment) and even SHE says they're totally overwhelmed and understaffed. The whole system is broken and they don't care about us AT ALL!!!

did you check your payment method in your account? sometimes it defaults to debit card even if you selected direct deposit. happened to me and i was waiting for direct deposit but they sent a card i never got

If your waiting week was processed but no payments followed, there's likely an issue with your claim that requires agent intervention. This could be an identity verification hold, an employer dispute, or a system flag for potential eligibility issues. The fastest resolution is speaking directly with a claims specialist. While direct messages through the portal are documented, they typically take 5-7 business days for response due to volume. In my experience assisting clients with similar issues, calling early (right when they open at 8am) is your best option. Be prepared with your NY.gov ID, the last 4 of your SSN, and have your work search records ready. If you can't get through after multiple attempts, consider attending one of the in-person assistance events held at local career centers throughout New York. The Brooklyn and Queens locations often have shorter wait times than Manhattan.

I had this happen in January! Turned out they had a question about one of my previous employers but never sent me the notification. After 2 weeks of nothing happening, I finally got through on the phone and they fixed it in like 3 minutes. The lady said sometimes notices get stuck in their system and don't actually get sent to claimants. What's your claim status say when you log in? Does it say 'pending' or 'processing' or anything specific?

Just following up - were you able to get this resolved? The Claimyr service I mentioned earlier worked really well for me, but what's most important is just getting through to an agent somehow. If you're still stuck, let us know!

ive heard if u email your state senator they can sometimes help speed things up. my friend did this when her claim was stuck for a month

UPDATE: I finally got through to someone! I used the Claimyr service that was suggested here (thanks for that recommendation!) and got connected to an agent in about 45 minutes. Turns out there was an issue with my previous employer's response to my claim that flagged my account for review. The agent was able to clear it on the spot since my employer didn't actually contest anything. The money should be in my account within 3 business days, including all my back weeks! So relieved this is finally resolved.