NY unemployment payment still missing after waiting week processed - what should I do?

I went through this exact same situation last month. After my waiting week was processed, I didn't see a payment for almost 3 weeks. The problem was that they needed additional verification for my identity but never notified me! Try calling them directly - I know it's nearly impossible to get through, but I used a service called Claimyr (claimyr.com) that got me connected to an agent in under an hour. They have a video demo here: https://youtu.be/Rdqa1gKtxuE. The agent immediately saw the issue and released my payments. Two days later, I had all my backpay deposited.

This happens quite often with new claims. After your waiting week is processed, there are several verification checks that happen behind the scenes. Right now, the NYSDOL system is flagging many claims for extra review due to the high volume of applications. Here's what you should do: 1. Continue certifying weekly even if you're not receiving payments 2. Check your message inbox AND your spam folder daily 3. Log in to your NY.gov ID account and verify all your personal information is correct 4. Call the claims center at 888-209-8124 between 8am-6pm The good news is that once resolved, you'll receive all backpay for the weeks you properly certified for. Don't give up!

same thing happened to me too!! waited 3 weeks after my waiting week and nothing. then suddenly got all the money at once. system is just slow sometimes

NYS DOL is THE WORST!!! I had this happen to me and I spent WEEKS trying to get anyone on the phone. They're purposely making it impossible to reach anyone so they don't have to pay you. My cousin works for the state (not unemployment) and even SHE says they're totally overwhelmed and understaffed. The whole system is broken and they don't care about us AT ALL!!!

did you check your payment method in your account? sometimes it defaults to debit card even if you selected direct deposit. happened to me and i was waiting for direct deposit but they sent a card i never got

If your waiting week was processed but no payments followed, there's likely an issue with your claim that requires agent intervention. This could be an identity verification hold, an employer dispute, or a system flag for potential eligibility issues. The fastest resolution is speaking directly with a claims specialist. While direct messages through the portal are documented, they typically take 5-7 business days for response due to volume. In my experience assisting clients with similar issues, calling early (right when they open at 8am) is your best option. Be prepared with your NY.gov ID, the last 4 of your SSN, and have your work search records ready. If you can't get through after multiple attempts, consider attending one of the in-person assistance events held at local career centers throughout New York. The Brooklyn and Queens locations often have shorter wait times than Manhattan.

I had this happen in January! Turned out they had a question about one of my previous employers but never sent me the notification. After 2 weeks of nothing happening, I finally got through on the phone and they fixed it in like 3 minutes. The lady said sometimes notices get stuck in their system and don't actually get sent to claimants. What's your claim status say when you log in? Does it say 'pending' or 'processing' or anything specific?

Just following up - were you able to get this resolved? The Claimyr service I mentioned earlier worked really well for me, but what's most important is just getting through to an agent somehow. If you're still stuck, let us know!

ive heard if u email your state senator they can sometimes help speed things up. my friend did this when her claim was stuck for a month

UPDATE: I finally got through to someone! I used the Claimyr service that was suggested here (thanks for that recommendation!) and got connected to an agent in about 45 minutes. Turns out there was an issue with my previous employer's response to my claim that flagged my account for review. The agent was able to clear it on the spot since my employer didn't actually contest anything. The money should be in my account within 3 business days, including all my back weeks! So relieved this is finally resolved.

So glad you got this resolved! This is exactly why this community is so valuable - your experience will definitely help others who are dealing with similar delays. It's really frustrating that the system doesn't automatically notify claimants when there's an employer-related hold on their account. That seems like such a basic communication issue that could save everyone a lot of stress and wasted time. Thanks for sharing the update and hopefully your payments come through quickly now!

This is such a helpful thread! I'm currently dealing with a similar situation - my waiting week was processed 3 weeks ago but no payments have come through yet. Reading through everyone's experiences, it sounds like there are often hidden issues that require speaking directly with an agent to resolve. I've been trying to call but haven't had luck getting through yet. I'm definitely going to look into the Claimyr service that Emma mentioned and also try contacting my local assembly member if that doesn't work. It's really frustrating that the system doesn't clearly communicate what's holding up payments, but at least now I know to keep certifying weekly and that I should eventually get all the backpay once it's resolved. Thanks everyone for sharing your experiences - this community is incredibly valuable!

I'm dealing with something very similar right now - my waiting week processed about 10 days ago but still no payments. After reading through all these responses, it's clear that there are often backend issues that don't get communicated to us at all. The pattern seems to be: waiting week processes fine, then something gets flagged for review (identity verification, employer issues, etc.) but we never get notified about what's actually holding things up. I'm going to try the early morning calling strategy that a few people mentioned, and if that doesn't work I'll look into the Claimyr service or contacting my assembly member. It's really reassuring to see that Christian got everything resolved and will be getting all the backpay - gives me hope that persistence will eventually pay off. Thanks everyone for sharing your experiences, this thread has been incredibly helpful for understanding what to expect and what options are available when the system seems to just stop working without explanation.

I'm going through this exact same situation right now! My waiting week was processed about 2 weeks ago but I haven't seen any payments either. Reading through all these responses has been so helpful - it sounds like there are often backend verification issues that just don't get communicated to us properly. I've been trying to call but like everyone else, I can't seem to get through. I'm definitely going to try that early morning strategy and maybe look into the Claimyr service that Emma mentioned. It's really encouraging to see that Christian got everything resolved and will be getting all the backpay. At least now I know to keep certifying weekly while I figure this out. Thanks everyone for sharing your experiences - this community is amazing for navigating these frustrating situations!

This thread has been incredibly helpful! I'm actually dealing with a very similar situation right now - my waiting week processed about a week ago but no payments have come through yet. After reading everyone's experiences, it's clear that these backend holds are super common and the lack of communication from NYSDOL is really the biggest issue. I'm going to start with the early morning calling strategy that multiple people have mentioned works best, and if I can't get through after a few attempts I'll definitely check out that Claimyr service. It's so reassuring to see Christian got everything resolved with full backpay - gives me hope that persistence really does pay off. Thanks to everyone who shared their experiences and solutions, this community is such a valuable resource for navigating these frustrating situations with unemployment!

This whole thread has been such a lifesaver to read! I'm currently in week 3 of waiting after my waiting week processed and was starting to panic that something was seriously wrong with my claim. Seeing Christian's update that he got everything resolved through Claimyr and will receive all his backpay is incredibly reassuring. What strikes me most is how this seems to be a systematic communication problem - so many people are experiencing the same pattern of waiting week processing fine, then radio silence with hidden backend issues that we're never notified about. The fact that it took an agent literally 2 minutes to fix Christian's issue once identified just shows how these aren't complex problems, just ones that require human intervention. I'm definitely going to try the early morning calling strategy first since multiple people have confirmed that works best, but it's good to know about all the backup options like Claimyr, contacting assembly members, or the in-person assistance events. Thanks to everyone who shared their experiences - this community is proving to be way more helpful than the actual NYSDOL website or support system!

I'm new to this community but this thread has been absolutely invaluable! I'm currently dealing with the exact same situation - my waiting week processed about 2 weeks ago but I haven't received any payments since. Reading through everyone's experiences has been both reassuring and eye-opening about how common these backend holds are. What really stands out to me is the consistent pattern: waiting week processes fine, then some hidden verification issue creates a hold that NYSDOL never bothers to notify us about. It's incredibly frustrating that we have to play detective to figure out what's wrong with our own claims! Christian's successful resolution through Claimyr gives me a lot of hope, and I love seeing how this community comes together to share real solutions that actually work. I'm going to start with the early morning calling strategy (right at 8am seems to be the consensus), and if that doesn't work after a few days, I'll definitely try Claimyr or contact my assembly member. The most important takeaway for me is to keep certifying weekly no matter what - knowing that I'll get all the backpay once this gets resolved makes the waiting more bearable. Thanks to everyone who shared their experiences and solutions. This community is proving to be way more helpful than any official NYSDOL resource!

I'm new to this community but wow, this entire thread has been incredibly helpful! I'm not currently dealing with unemployment issues myself, but reading through everyone's experiences really highlights some serious systematic problems with NYSDOL's communication. What strikes me most is how consistent the pattern is across multiple people's cases - waiting week processes fine, then complete radio silence while some backend verification issue holds up payments without any notification to the claimant. It's honestly shocking that Christian's issue was resolved in minutes once an agent actually looked at it, which really shows these aren't complex technical problems but basic communication failures. The solutions everyone has shared here are so valuable - the early morning calling strategy at 8am, the Claimyr service, contacting assembly members, and those in-person assistance events. It's frustrating that people have to rely on community knowledge like this instead of clear communication from the actual department, but I'm really impressed by how supportive and helpful everyone has been in sharing their real-world solutions. For anyone still dealing with these issues, it sounds like the key is persistence and having multiple backup plans, but most importantly continuing to certify weekly so you get full backpay once everything gets resolved. This community is clearly providing way better guidance than any official NYSDOL resources!

This thread is such a perfect example of how broken NYSDOL's communication system really is! I'm currently in a similar situation - my waiting week processed 3 weeks ago and I've been stuck in limbo ever since. What's really frustrating is reading everyone's experiences and realizing this isn't just bad luck, it's a systematic failure where backend holds happen all the time without any notification to claimants. Christian's update about getting everything resolved through Claimyr is incredibly encouraging, especially knowing he'll get all his backpay. The fact that his issue was literally an employer response flag that took 2 minutes to clear once an agent looked at it just proves these aren't complex problems - they're communication failures. I'm definitely going to try the 8am calling strategy first since multiple people have confirmed that timing works best, but knowing about Claimyr and the assembly member contact options gives me a solid backup plan. The most important thing I'm taking away is to keep certifying weekly no matter what - seems like that's crucial for getting full backpay once things get sorted out. Thanks to everyone who shared their real experiences and solutions. This community is providing way better guidance than anything I've found through official NYSDOL channels!

I'm new here but this thread has been incredibly eye-opening! I'm not currently dealing with unemployment issues myself, but as someone who works in customer service for a different government agency, reading through all these experiences really highlights how critical communication breakdowns can impact people's lives. The pattern everyone's describing - waiting week processes fine, then complete silence while backend verification issues create holds without any notification - is unfortunately pretty common across different government systems. It's usually not intentional, but rather outdated processes that weren't designed with user experience in mind. What's really impressive is how this community has essentially crowdsourced all the actual solutions that work: the 8am calling strategy, Claimyr service, assembly member contacts, and those in-person assistance events. Christian's success story shows that once you get human intervention, these issues often resolve quickly. For anyone still struggling with this, it sounds like the key is having multiple approaches ready and not giving up on weekly certification. The fact that everyone who's resolved their situation got full backpay is really encouraging. This community is clearly filling a huge gap where official support channels are failing!

I'm new to this community and just wanted to say how incredibly valuable this entire thread has been! I'm currently dealing with a similar situation - my waiting week was processed about 10 days ago but I haven't seen any payments since. Reading through everyone's experiences has been both reassuring and frustrating at the same time. What really stands out to me is how consistent this pattern is across so many different cases: waiting week processes fine, then complete radio silence while some backend issue creates a hold that nobody bothers to tell us about. It's honestly mind-blowing that in 2025, a major state agency doesn't have basic automated notifications for claim holds. Christian's successful resolution through Claimyr gives me a lot of hope, and I'm really grateful for all the practical solutions people have shared here. I'm planning to start with the 8am calling strategy tomorrow morning since multiple people have confirmed that timing works best, but it's reassuring to know about backup options like Claimyr and contacting assembly members if the direct approach doesn't work. The most important takeaway for me is continuing to certify weekly while working through this - knowing that I'll eventually get all the backpay once whatever mysterious hold gets cleared makes the waiting much more bearable. Thanks to everyone who took the time to share their real experiences and solutions. This community is providing way better guidance than any official NYSDOL resource I've found!