Missing 4 weeks of NY unemployment back pay - can't reach anyone on phone

same thing happened 2 me last month, 3 weeks missing. still waiting 4 them to fix it lol

This is actually a common issue with back pay right now. There's likely a certification problem with those specific weeks. Check your payment history and see if there's any message or note next to those weeks. It could say something like "pending review" or "additional information needed." First, try sending a secure message through your NY.gov account - go to Messages, then Compose New. Be specific about which exact weeks are missing (include the dates) and mention you've already received partial back pay. Second, double-check those specific weeks in your certification history. You might need to recertify for those weeks if the system shows you never certified or if there was an issue with your answers.

I went through this EXACT same issue in January!! So frustrating. I tried calling for WEEKS and nobody ever picked up. I finally got through by using this service called Claimyr that connects you to an unemployment agent. You pay them and they call NYSDOL and get you in the call queue, then call you when they have an agent on the line. It worked for me after weeks of trying on my own. You can check them out at claimyr.com - they have a video showing how it works here: https://youtu.be/Rdqa1gKtxuE Once I got through to someone, they fixed my missing weeks right away. Turns out there was a flag on my account for those weeks because I'd entered slightly different info for one question compared to my other certifications.

The system is COMPLETELY BROKEN right now!!! I've been missing 7 WEEKS of payments since February and nobody will help me! I called 46 TIMES last week and either got disconnected or was on hold until they closed. I've sent FIVE messages through the portal with ZERO response. They expect us to just survive with no money while they take their sweet time fixing their mistakes?!? This is CRIMINAL how they treat people who are just trying to get the benefits they deserve!!!!

i had missing weeks too but mine just suddenly appeared after like 3 weeks without me doing anything. maybe yours will too?

This is usually caused by a discrepancy in how you answered certification questions for those specific weeks. Here's what I recommend: 1. Login to your NY.gov account and go to your payment history 2. Look for any notes or messages on those pending weeks 3. Check your certification history for those weeks to see if they show as completed 4. Submit a secure message with specific dates and your issue 5. Try calling at exactly 8:01am on Tuesday or Wednesday (typically fewer callers those days) If those weeks require additional information, there should be some way to provide it through your online account. Look for a section called "Questionnaires" or "Additional Information Required" in your dashboard.

I just recalled something that might help - these "pending - additional information required" issues often happen when there's a conflict between your reported work search activities and what the system expects. Did you report the same number of work search activities for those weeks as your other weeks? Also, check if there's a document upload section in your account. Sometimes they want you to upload work search evidence for specific weeks but don't clearly communicate it.

My cousin had this problem last year and it was because he had reported some part time work during those weeks but entered his earnings wrong. They had to verify his actual earnings which took forever. Did you work at all during those missing weeks?

Just checking back - were you able to get this resolved? I was actually told by the agent that sometimes when you're in a training program, they need to manually verify your participation. Did you try calling early morning?

Great to hear you got some answers! This is actually a common issue with training programs and unemployment benefits. For anyone else reading this who might be in a similar situation: 1. If you're in a state-approved training program, make sure to formally notify NYSDOL through the proper channels 2. Keep documentation of your enrollment and attendance 3. When certifying, there's usually a specific way to report training instead of regular work search activities 4. Always keep copies of any forms or verification documents you submit Once you submit that completed form, your pending weeks should be released within 7-10 business days.