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NY unemployment claim stuck under review for 6+ months with no decision

I filed my NY unemployment claim back in January 2025 (about 6 months ago now) and it's STILL showing as 'under review' with absolutely no decision. I've called the NYSDOL number probably 30+ times, sent messages through the portal, emailed, and even tried contacting my local workforce office. No one has given me any real answers or timeline. My claim just sits there in limbo week after week. I've been certifying religiously every week just in case it eventually gets approved, but I'm honestly losing hope at this point. Has anyone else experienced such a long delay for a decision? Is there some secret way to actually get someone to look at your claim? I'm at my wit's end after half a year with no income and no answers. Any suggestions would be tremendously appreciated!

Mei Chen

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I was in a similar situation last month - my claim was under review for almost 4 months. What finally worked for me was using Claimyr to get through to an actual agent. I kept calling the regular number and getting nowhere, but with Claimyr (claimyr.com) I got connected to a real person in under 30 minutes. They were able to see that my claim was stuck because of an employer verification issue and pushed it through. You can see how it works in their demo video: https://youtu.be/Rdqa1gKtxuE - definitely worth trying when you've been waiting this long!

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CosmicCadet

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I second this! Was in review for about 3.5 months and using this service was the only way I actually got to speak to someone who could help. The regular phone line is basically useless right now with all the backlog.

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Liam O'Connor

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six months is WAY TO LONG!!! the system is completely broken and nobody cares. ive seen ppl waiting 3-4 months but 6 is ridiculous even for NYSDOL!!!!!! somebody there probably lost your paperwork or it got stuck in some computer glitch. you need to DEMAND to speak to a supervisor not just the first person who answers.

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I've tried asking for a supervisor multiple times when I actually get through, but they always say supervisors aren't available for calls and they'll "escalate" my case. Then nothing happens. It's so frustrating!

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Amara Adeyemi

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I had to wait 2 months for mine so can't imagine 6! Did you have any weird issues with your claim? Like did you work out of state or have multiple employers?

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I did have two employers in the past 18 months - one full-time job that I was laid off from and one part-time gig I did on weekends. Maybe that's complicating things? But shouldn't take 6 months to sort out!

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Six months is definitely excessive, even with NYSDOL's current backlog. There are a few things you should do immediately: 1. Request a formal determination in writing through certified mail (not just through the portal). Address it to "NYSDOL UI Determination Request" and include your full name, last 4 of SSN, and claim ID number. 2. Contact your state representative or senator. They often have staff dedicated to unemployment issues and can initiate an inquiry that gets much faster responses. 3. If you haven't already, file for a hearing with the Unemployment Insurance Appeal Board. Even though you don't have a formal denial, you can appeal the constructive denial based on excessive delay. 4. Check if your claim might be flagged for identity verification. Many long delays happen when the automated system flags something for manual review but it never gets assigned. The ID verification might need to be completed again. The multiple employers situation could indeed be causing part of the delay, especially if one of them has contested the claim or failed to respond to NYSDOL's inquiries.

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Thank you so much for these detailed steps! I didn't know I could appeal without an actual denial decision. I'll definitely try contacting my state rep too - that's a great idea that I hadn't thought of. Do you know if there's a specific form I should use for the formal determination request?

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For the formal determination request, there isn't a specific form. Write a letter that includes: - Your full name - Last 4 digits of your SSN - NY.gov ID and Claim ID (if you have it) - Date you filed your initial claim - Statement requesting a formal written determination on your claim status - Brief timeline of your attempts to resolve the issue Mail it certified with return receipt to: NYS Department of Labor PO Box 15130 Albany, NY 12212-5130 Keep the certified mail receipt and tracking number. This creates a paper trail that's important if you need to escalate further.

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This is incredibly helpful, thank you! I'm going to draft this letter today and get it sent out right away. Fingers crossed this finally gets someone to look at my claim.

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wait hang on have u been certifying every week while waiting? cuz my friend didn't and they told him he couldn't get backpay for the weeks he missed even tho his claim was pending the whole time

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Yes, I've been certifying every single week since January! That's one thing I made sure to do, thankfully. I've heard horror stories about people not being able to get backpay for missed certifications.

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Dylan Wright

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I'm in the same situation but only 3 months in. Starting to panic because my savings are almost gone. Has anyone here actually received backpay for all the weeks they were certifying while waiting for a decision? I'm worried they'll finally approve my claim but then not give me the money for these past months when I've been certifying.

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Amara Adeyemi

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They did pay me for all the weeks I certified during my 2 month wait! It came all at once about 3 days after my claim was finally approved. Hang in there!

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Liam O'Connor

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THE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!! thats what they want. dont let them win. keep calling EVERY DAY and document every call with date time and who u talked to. threaten to call your state rep and the media. sometimes that scares them into action!!!

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CosmicCadet

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While I understand your frustration, I don't think threatening NYSDOL staff is the best approach. They're generally trying their best with limited resources. That said, documenting every interaction is excellent advice that can help track your case.

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Mei Chen

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Just checking back - any updates on your situation? Were you able to get through to anyone?

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I tried that Claimyr service yesterday and actually got connected to a real person! They found my claim was stuck because one of my employers never responded to their verification request. The agent put in an expedite request and said I should see movement within 7-10 business days. I'm cautiously optimistic but at least it's something! I also sent the formal determination letter by certified mail as a backup. Will update when I hear anything!

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