NY unemployment claim expired 8/1 - ID.me verification error due to name change

This is a really common problem that happens when your benefit year expires. When your benefit year ends, you need to file a new claim, even if you still have money on your old claim. The name mismatch with ID.me is trickier though. You'll need to: 1. Try to update your personal information through your NY.gov account first 2. If that doesn't work, you'll need to speak with an actual NYSDOL agent The official NYSDOL phone number is 1-888-209-8124, but as you've discovered, it's nearly impossible to get through. Their phone system is completely overwhelmed.

omg i had the EXACT same problem back in april!!! the whole ID.me thing is a NIGHTMARE if ur name doesnt match perfectly. i got married and changed my name but unemployment still had my maiden name. i literally tried for 3 WEEKS to get someone on the phone and kept getting disconnected. so frustrating!!!!!

I had a similar issue with ID.me verification. Here's a detailed solution that worked for me: 1. Go to ID.me's direct customer support at help.id.me 2. Submit a support ticket explaining the name mismatch issue 3. Include documentation of your legal name change (marriage certificate, court order, etc.) 4. In the meantime, try the NYSDOL Technical Support line at 1-855-528-5618 (sometimes easier to reach than the main line) 5. If all else fails, contact your state representative's office - they can often intervene with NYSDOL on your behalf NYSDOL has a specific procedure for name changes, but you need to speak with an agent to initiate it. The issue is that the expired claim + name mismatch creates a double problem.

after my benfit year ended i couldnt get any1 on phone either... so annoying!!! tried calling for like 4 days straight and nothing. has any1 tried the online message center? i heard sometimes they respond to that

I faced this EXACT situation last month with the name mismatch issue. After DAYS of frustration trying to reach someone, I discovered a service called Claimyr (claimyr.com) that got me through to an unemployment agent in about 20 minutes when I'd been trying for days on my own. They have this system that waits on hold for you and calls you back when they reach an agent. Totally worth it. They have a video that shows how it works: https://youtu.be/Rdqa1gKtxuE Once I got through to an actual person, they were able to update my name in the system and send me special instructions for completing ID.me with my current ID. The whole name change issue was fixed in one call once I could actually talk to someone.

Just to add some clarification about the broader issue here - when your benefit year expires, there's a specific process you need to follow: 1. File a new claim (which you tried to do) 2. Complete ID.me verification (where you're stuck) 3. Wait for the new claim to process (7-10 days typically) 4. Continue certifying weekly during this time The name mismatch is blocking you at step 2, which is why you need to speak with an agent. They can either: A) Update your name in the system then have you retry ID.me, or B) Provide an alternative verification method Be aware that even after you resolve this, there's often a 1-2 week gap in payments when transitioning between benefit years. Make sure to keep certifying every week though!

One more thing nobody mentioned - check your email spam folder! When I had ID issues, NYSDOL actually sent me special instructions but they went to spam. Worth checking just in case!

@OP - were you able to get through to someone? If you're still stuck, I also had luck emailing my local state assembly member's office. They have special liaisons at unemployment who can sometimes expedite these cases, especially when there's a technical issue like ID.me verification problems.