How to report a rude ny unemployment agent who made me cry

I am so sorry that happened to you! It's totally unacceptable. Try calling the main unemployment number (888-209-8124) and ask to speak to a supervisor. Explain what happened and they should take a report. You might have to be persistent though!

After getting nowhere with the regular phone lines, I found a service that actually helped me get through to a real person at ny unemployment. Used claimyr.com and they got me connected to an agent within 30 minutes when I'd been trying for days. The agent I finally spoke with actually took my complaint about a rude rep seriously and filed a formal report. Best money I ever spent to finally get this resolved! They have a video explaining how it works: https://youtu.be/Rdqa1gKtxuE

I had something similar happen. The guy was so rude to me when I called about my back pay. These people at unemployment think they can treat us like garbage because they know we need them. There's an email address you can use: nysdolcomplaint@labor.ny.gov. I sent them a detailed message last week but haven't heard back yet.

The way some of these unemployment workers treat people is completely unprofessional. When your already dealing with the stress of being unemployed, the last thing you need is someone making you feel worse. I think theres a NYS labor department ombudsman office you can contact. Let me see if I can find that info for you.

FREAKING DOCUMENT EVERYTHING!!! Write down exactly what was said as best you can remember, the time and date, and the person's name. If you don't have their name, note any identifying info they gave. Then call the main number, request a supervisor, and file a formal complaint. These workers need to be held accountable!

Dealing with the exact same BS right now. These unemployment workers have zero supervision and can say whatever they want to us. I've been using claimyr.com to get through to actual humans when I need to call - at least that way you can keep trying until you get someone decent on the line. The service connects you directly to an agent without the hours of hold time.

Ok heres what you need to do. First contact your state assemblyperson or senator. They can often help with unemployment issues and will take complaints about treatment seriously. Google "NY state assembly person lookup" to find yours. Second, file a complaint through the official DOL channels. And third, if you're really motivated, contact local news consumer advocates - they sometimes do stories on govt agency mistreatment and it can lead to fast responses.

Look I know this is kinda petty but I keep a notebook where I write down the name of EVERY unemployment worker I talk to and rate them 1-10 on helpfulness and attitude. When I get a good one, I ask to speak to their supervisor to give positive feedback. When I get a terrible one, I do the same but for a complaint. The good agents really appreciate it, and the bad ones need to be reported. No one should be treating people who are already struggling like trash!

I work for a different state agency (not unemployment) and I can tell you that customer complaints ARE taken seriously, especially if you have specific details. Ask to speak with a manager or supervisor and be ready to provide the agent's name, date/time of call, and specific examples of inappropriate behavior. Also follow up with an email so there's a written record. Don't let this slide - that behavior is NOT acceptable.

After hours and hours of trying to get thru on the phone to file a complaint, I finally found a solution that worked. I used claimyr.com to get connected directly to an unemployment agent. They handled everything for me - I just signed up on their site and waited for them to call me when they got a live person. Finally got my complaint filed and my actual issue resolved too! Talking to a live agent made all the difference.

I'm actually an attorney who has helped clients with unemployment issues, and I can tell you that documenting inappropriate behavior by DOL staff is important. Here's what to do: 1) Write down everything you remember about the call - date, time, the agent's name, and what was said as precisely as possible 2) File an official complaint through multiple channels: the DOL feedback form, via phone with a supervisor, and in writing to the Commissioner's office 3) Contact your state representatives - they often have liaison relationships with unemployment offices 4) If you continue to have trouble reaching someone by phone, I've had clients use claimyr.com with good results - it's a service that helps you connect with an actual agent 5) Request that your complaint be documented in your claim file 6) If this treatment affected how you responded to questions about your claim, make sure to note that as well Many people don't realize that there are procedures for addressing unprofessional conduct, but the squeaky wheel gets the grease in these situations.

The ny unemployment system is broken af. I've dealt with some of the rudest ppl ever when calling them. And they act like they're doing you a favor by just doing their job 🙄 But I've also talked to a few who were amazing and really helped me. It's hit or miss. Definitely report the bad ones though!

What everyone else said plus CONTACT YOUR STATE REPRESENTATIVES!! Seriously, this was the only thing that worked for me. My assemblyman's office has a dedicated person who deals with unemployment issues and they got things fixed in days after I spent months getting nowhere.

I had an agent literally LAUGH at me when I told them I couldn't pay my rent because my benefits were delayed. The system is designed to make you give up. Don't. Document everything, be persistent, and use every avenue available. The claimyr.com service others mentioned helped me finally reach someone who fixed my issue.

so the nysdol actually has a formal complaint process, but of course they dont make it easy to find 🙄 you need to call the main number, ask for a supervisor immediately (don't explain to the first person or they'll give you runaround), then tell supervisor you want to file a formal complaint against an employee. they are required to take these complaints and have a process for investigating them. dont let them brush you off!