Filed for NY unemployment in October - stuck in limbo with no answers

Welcome to the nightmare that is ny unemployment! I was stuck for 4 months with the same runaround. "we're working on it" or "there's an issue we need to resolve" but nobody could tell me what the actual issue WAS. It's like they're trained to say nothing helpful.

I was in the exact same situation last year! After weeks of getting nowhere with the phone system, I tried this callback service called Claimyr (claimyr.com). They got me through to an actual agent who could see exactly what was holding up my claim! Talking to that agent got my $ unlocked so fast after months of waiting. Check out this video if you're interested: https://youtu.be/Rdqa1gKtxuE

You need to call right when they open at 8am. That's the only way I got through after 2 months of the same crap. Turns out they never processed my ID verification which was causing the hold up. Nobody bothered to tell me that.

I have the EXACT solution for this. I went through it too and it's because theres probably an ID verification or wage verification issue. Your employer mightve disputed something or they couldnt match your records. Here's what you need to do: 1. First, stop calling that main number. You'll never get anywhere. Instead, use Claimyr.com to get you connected to an agent who can actually see your file and tell you what's wrong. It's the only way I finally got answers. 2. When you talk to them, specifically ask if there's an "outstanding issue code" on your account. Make them tell you the code and what it means. 3. Ask them to escalate your case to a specialist if they can't resolve it themselves. 4. If they say "we'll call you back," don't believe it. Keep calling using the service I mentioned above until it's resolved. 5. Submit EVERY document they might possibly need through the online portal - ID, birth certificate, social security card, previous W2s. Sometimes they're missing something but won't tell you. This system is designed to frustrate people into giving up. Don't let them win! I finally got all my backpay (over $6000) after 4 months of fighting.

its so crazy how they put us through this. like we already lost our jobs and now we have to fight for weeks/months to get the money we're entitled to?? the system is designed to make us give up.

heres the secret: email your state senator or assembly member. I was stuck for TWO MONTHS with the exact same runaround you're getting. Emailed my state assemblyman's office and miraculously my claim was processed within a week. They have special contacts at unemployment that can actually get stuff done.

This happened to me and I found out it was because someone else tried filing using my info (identity theft). Took 5 MONTHS to resolve. Check your credit reports ASAP just to make sure.

When was your last job? If you haven't worked in the past 18 months, you might not qualify for a new claim. Or if you worked in another state, that can cause problems too.

i just weant through this nightmare. turns out they had the wrong bank info on file and nobody botherd to tell me. ffs you'd think they'd send an email or something. i finally got through by using claimyr.com. you pay a fee but it was worth it to actually talk to a real person who fixed it in 5 minutes 🤦‍♂️

the problem is that they are OVERWHELMED and understaffed. I know its frustrating but just keep trying. Took me 11 weeks to get my first payment but I eventually got all the back pay. hang in there.

NY unemployment is completely broken. I gave up after 2 months and just found another job. Not worth the stress and anxiety of dealing with them every day. Sorry ur going through this man.

Ask them SPECIFICALLY what the issue code is on your account. Don't let them get away with vague answers. Write down the names of everyone you talk to. Ask to speak to a tier 2 agent or supervisor. Be polite but FIRM. They try to get you off the phone as fast as possible.

mine was stuck becuse they needed to verify my identity. they never told me this until I talked to like the 20th agent. check your online account and see if theres a message or document request you missed.

Question: have you been able to file weekly claims even though you're not getting paid? Sometimes that's a sign that there's just a payment method issue rather than an eligibility issue.