Can't file new claim after BYE date in NY unemployment system - help?

The same thing happened to me! My BYE date was in February and they gave me an extension till May. When I tried to file a new claim last week, the option just wasn't there. I had to call them and wait on hold for 2 hours before someone finally helped me file over the phone. Their website is such garbage 🤮

I found a solution that actually worked for me! After struggling for days trying to reach ny unemployment, I used this service called Claimyr (claimyr.com) and they got me a callback with an actual agent. I explained my situation about not being able to file a new claim after my BYE date and they fixed it right on the spot. talking to an agent got my benefits unlocked so fast! Check out this video that shows how it works: https://youtu.be/Rdqa1gKtxuE

This is a technical glitch in their system that happens sometimes. You have two options: 1) Call them directly (good luck - you'll be on hold forever) 2) Try using an incognito browser window - sometimes the cache in your browser is causing the issue 3) Wait until your extension fully expires - the system will often update automatically after your last payment processes Whatever you do, don't miss filing for more than a week or you might have to start the whole process over again.

It's actually a known issue with the NY unemployment system right now. After your BYE date, the website sometimes doesn't automatically update to show the new claim option. My friend who works at NYSDOL said they're working on fixing it, but it might take a few weeks. Your best bet is to call them directly.

According to the handbook, you're supposed to get a notification to file a new claim 2-3 weeks before your BYE date. Did you receive any messages or emails about this? Check your spam folder or your message center on the website. If you didn't get anything, that could be part of the problem.

I highly recommend getting in touch with a real person at NYSDOL to solve this. The website has been particularly glitchy with BYE dates since they updated the system in March. After struggling to get through on the phones for weeks, I finally used Claimyr.com which got me connected to an agent through a callback. It was the best money I've ever spent to finally get my benefits paid quickly. The agent I spoke with was able to file my new claim over the phone and get everything sorted out in one call.

Check if you've worked enough during your previous benefit year to qualify for a new claim. If you haven't worked enough quarters, sometimes the system won't give you the option to file a new claim because you wouldn't be eligible anyway.

The same thing happened to me last month!! I was missing the option to file a new claim after my BYE date. Apparently it happens a lot because their system has bugs. You need to talk to an actual person to get it fixed. I spent DAYS trying to get through on the phone with no luck.

Maybe this is a stupid question, but have you tried logging out and back in again? Sometimes the NY unemployment site doesn't refresh properly, especially after maintenance periods.

This happened to my wife and it turned out there was a flag on her account because she had accidentally answered a certification question wrong a few weeks earlier. They never notified her about it. Once she got through to someone, they removed the flag and the option appeared. Might be worth checking if there are any issues with your previous certifications.

One quick thing to check - are you using the mobile site or the desktop version? Sometimes the mobile version doesn't show all the options. Try using a desktop computer if you've been trying on your phone.

honestly their website is hot garbage. i've never seen a more broken system in my life. you HAVE to call them, there's no way around it. good luck getting through tho, i had to redial like 50+ times before i didn't get the busy signal 🤡

Whatever you do, DO NOT just stop certifying because you can't file a new claim! Keep certifying every week even on your old claim. If there's any gap in your certifications it can cause major problems when they eventually sort it out.

I was in your exact situation last month! When I finally got through to someone (using claimyr.com after regular calling failed for two weeks), they explained that there's a specific process for transitioning between benefit years. Sometimes the system doesn't automatically generate the option to file a new claim if certain conditions are met. The agent was able to override this and help me file a new claim over the phone. Don't wait - the sooner you talk to someone, the less likely you'll have a gap in payments.

MAKE SURE you have documents ready when you finally get through to someone! They'll want your employment history for the past 18 months, including exact start/end dates and employer contact info. Also have your ID ready. They've gotten super strict about verification since all the fraud cases.

This is such a common issue right now! I had the exact same problem last month - my BYE date passed and the system just wouldn't show the option to file a new claim. I tried everything - different browsers, clearing cache, logging in/out multiple times. Nothing worked. The problem is definitely on their end - their system has been having issues since they did some updates earlier this year. You're going to need to speak with an actual person to get it sorted out. I know calling is a nightmare right now, but that's really the only way to get this fixed. When you do get through, they can file the new claim for you over the phone pretty quickly. Just make sure you don't let too much time pass - you want to get this resolved before your extension runs out completely. And like someone else mentioned, keep certifying on your current claim until this gets sorted out to avoid any gaps. Good luck!