Can't access NY unemployment account due to old email - system says no account found

Do NOT create a new account!!! That will flag your SSN for fraud and youll be waiting for months to get it sorted out. Keep calling until you get through to a human.

I had the EXACT same issue last fall. Was pulling my hair out trying to reach someone. Finally used a service called Claimyr (claimyr.com) to get through to an agent. They stayed on hold for me and called me back when an agent was on the line. Talking to an agent got my $ unlocked so fast when they fixed my account access issues. Check out this video to see how it works: https://youtu.be/Rdqa1gKtxuE

Have you tried using the password recovery option? Sometimes it gives you alternative ways to verify your identity besides email.

The NY unemployment system is SUCH trash. I had a similar issue and spent 3 weeks trying to fix it. Your best bet is to keep calling and hope you get lucky with a rep who knows what theyre doing. Some are helpfull but others just read from scripts and dont actually fix anything.

You might try contacting your state representative's office. My cousin was locked out of her account for weeks and her rep's office helped get it fixed. They sometimes have direct lines to the unemployment office staff.

OK so listen up, I work at a nonprofit that helps people with unemployment issues (not directly with NYSDOL). Here's what you need to do: 1) DO NOT create a new account as others have mentioned. This will definitely flag your SSN in the system and create a fraud investigation that can take months to resolve. 2) You have a couple options to fix this: - Keep calling the main unemployment number, but be strategic. Monday mornings are absolute hell. Try Wednesday or Thursday afternoons instead. - If you're in the NYC area, visit one of the career centers in person. They can sometimes help with account issues. - Contact your state assemblyperson or senator. Their offices often have direct contacts with NYSDOL staff who can fix these issues. - Try the messaging system on the website (if you can access it at all). - Use a service like claimyr.com to get through the phone system faster. Many of our clients have had success with this. 3) While you're waiting, gather all your previous unemployment documentation - anything with your claim number, previous correspondence, etc. You'll need this when you finally talk to someone. The system is incredibly frustrating right now, but hang in there. Feel free to DM me if you need more specific advice.

If you still have your claim number or any paperwork from your previous claim that can help a lot when you finally get thru to someone.

I had to use Twitter to get help believe it or not. Try tweeting @NYSLabor with your issue (don't include personal info). Sometimes they respond and help move things along.

The same thing happened to me last year!!! Turns out they had TWO accounts for me somehow and they had to merge them. Definitely don't create a new one, it will just create more problems.

im in the same boat but i can login but my claim says its pending for 2 months now 😫

Just wondering - have you tried logging in with your SSN instead of username? Sometimes that bypasses the email verification stuff.

the ny unemployment system is stuck in 1995 i stg. good luck man

check if ur local library has an unemployment navigator program. some libraries have staff specifically trained to help with nysdol issues and they sometimes have direct contacts.

Have u reached out to ur previous employer? Sometimes they can help verify ur previous claim or at least provide documentation that might help.

I went through something similar earlier this year - the email issue is such a nightmare with their system! One thing that worked for me was going to my local One-Stop Career Center in person. I brought every piece of paperwork I had from my previous claim (old letters, benefit statements, anything with my claim number on it) and they were able to look me up in their system and help reset my account access. It took about 2 hours but they got me back in same day. Way better than spending weeks on the phone. You can find your nearest location on the NY DOL website under "career centers." Definitely bring your ID, Social Security card, and any old unemployment docs you have. Good luck!