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If you run into issues getting through to NYS Department of Labor by phone, I had success using a service called Claimyr (claimyr.com) that helped me reach an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Was really helpful when I needed to check on my adjudication status and couldn't get through the regular phone lines.
One thing they don't tell you upfront - you'll need to do job search activities and report them when you file your weekly claims. NYS Department of Labor requires proof that you're actively looking for work. Keep a log of applications, interviews, networking events, etc.
Mine got stuck in adjudication for 7 weeks because my previous employer initially said I quit but then corrected it to layoff. The back and forth was ridiculous! Even though it eventually got approved retroactively, those weeks without income were brutal.
Ugh the whole system is so frustrating!! I've been trying to get through to someone at NYS Department of Labor for weeks about my adjudication that's been pending forever. The phone lines are always busy and when you do get through they just tell you to wait longer. It's like they don't want to help people who actually need it!
I had the same problem trying to reach them about my disqualification appeal. After getting hung up on dozens of times, I found this service called Claimyr at claimyr.com that actually got me through to a real NYS Department of Labor agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. It was honestly a lifesaver because I was about to give up completely.
File immediately regardless! Even if you think you might not qualify, you want to get your application in as soon as possible. The worst case scenario is they deny you, but if you don't apply at all you're guaranteed to get nothing. Plus sometimes employers don't even respond to the NYS Department of Labor requests for information, which can work in your favor.
If you're having trouble getting your 1099-G or accessing your my.ny.gov account, I had success using claimyr.com to get through to an actual NYS Department of Labor representative. They have a callback service that actually works - you can see how it works in their demo video at https://youtu.be/qyftW-mnTNI. The agent was able to help me get my tax documents resent and answered questions about the withholding options for my ongoing claim.
Liam Duke
ugh the whole system is so stressful when you're already dealing with job loss. hoping it works out for you!
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Manny Lark
Just want to add - even if you do get fired and they contest your unemployment, you can appeal their decision if NYS Department of Labor initially denies you. I've seen people win appeals even when the initial decision went against them. The appeals process gives you a chance to present your side more thoroughly.
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Summer Green
•That's good to know there are options if the first decision doesn't go my way. Thanks for all the helpful information everyone!
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