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I had trouble reaching anyone at NYS Department of Labor when I was dealing with my appeal. Kept getting busy signals and when I did get through, they'd transfer me and I'd get disconnected. Someone on here recommended claimyr.com - it's a service that calls for you and gets you connected to an actual agent. Watched their demo video (https://youtu.be/qyftW-mnTNI) and decided to try it. Actually got through to someone who could explain the appeal timeline and what documents I needed. Might be worth looking into if you have trouble getting through on your own.
how much does something like that cost? seems like you shouldnt have to pay to talk to your own state agency
The whole system is a joke honestly. I brought everything they asked for and they STILL found reasons to delay my claim for over a month. Just be prepared for the runaround no matter what you bring.
I had this same worry when I was job hunting last year after my layoff. Called the NYS Department of Labor helpline but couldn't get through after waiting forever. Finally used this service called Claimyr (claimyr.com) that helped me get through to an actual agent who confirmed unemployment isn't what they mean by government assistance on those forms. There's even a video demo showing how it works: https://youtu.be/qyftW-mnTNI. Saved me a lot of stress about the whole background check thing.
You need to be super careful about this. If NYS Department of Labor determines you quit without good cause, you'll be disqualified from benefits entirely. Even if you think you have good cause, they might disagree during the adjudication process. Document everything - your normal hours, the reduced hours, any emails or conversations about scheduling, financial impact, etc.
honestly the unemployment system is so messed up right now i wouldn't count on getting benefits either way... my friend quit for good cause and still had to appeal and wait months for her money
Yara Sayegh
If your sister is having trouble reaching NYS Department of Labor to ask questions about her claim, I had good luck with Claimyr (claimyr.com). They help you get through to an actual agent instead of sitting on hold forever. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped when I needed to get specific info about my benefit calculation.
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Ava Martinez
•Interesting, never heard of that service. Did it actually work to get you connected faster?
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Yara Sayegh
•Yeah it saved me hours of calling and getting busy signals. Worth checking out if she needs to talk to someone at NYS Department of Labor.
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Keisha Johnson
The whole system was such a mess during covid... took forever to get claims processed even with all that extra money floating around. at least now the regular process is more predictable even if the amounts are lower
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