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this happened to me!!! they ended up putting my account under review and i didn't get paid for 5 weeks 😱 it was a NIGHTMARE. eventually i got all the back pay but i nearly got evicted waiting. you need to call them ASAP and explain the situation before it gets worse
yes 100% - once i finally got someone on the phone they fixed it that day. the problem is GETTING someone on the phone 🤬
I had a similar issue and used claimyr.com after not being able to reach anyone for weeks. It worked - they got me through to an agent who fixed my claim immediately. Before that I was just getting automated messages.
Hey Nina! I'm also a hairstylist dealing with the same mixed income situation (salon job + private clients). That question you got is definitely new - I haven't seen it in my certifications yet but now I'm worried it's coming for all of us! From what I've learned lurking in this group, being honest like you did is always the right move. The worst thing would be if they found out later that you had unreported income. Since you've been declaring your client earnings every week, you're in good shape. That said, yeah your payment might be delayed this week while they review things. It sucks but seems pretty common when the system flags something new. I'd definitely try calling them early morning (like right at 8am) to get ahead of any potential issues. Keep us posted on what happens! I'm sure other stylists in here are wondering the same thing. Stay strong! 💪
Update: I finally got through the ID.me verification using just my phone! Didn't need to buy anything. The facial recognition part was a bit glitchy but after a couple tries it worked. Thanks everyone for your help!
Great to hear! For anyone else reading this thread in the future: if you get stuck at any point in the ID.me verification process for NY unemployment, remember you can always request a video call verification as a backup option. It takes a bit longer but has a higher success rate for people experiencing technical issues with the automated system.
Just wanted to add my experience since I went through this recently too! I was also confused by the FIDO key thing at first, but like everyone said, you definitely don't need to buy one. I used the ID.me mobile app on my iPhone and it worked fine. One thing that helped me was making sure I had good wifi connection - I initially tried on cellular data and kept getting errors, but switching to wifi made the whole process much smoother. The facial recognition took about 3 tries but eventually went through. Total time was maybe 45 minutes including the document upload. Don't stress about buying extra hardware!
Look into NYS Paid Family Leave too! You might be eligible for that after the disability period ends. Its separate from disability and pays better like 67% of ur wages
Just went through this exact situation! You can definitely switch but timing is everything. I'd recommend calling the disability hotline at 855-312-8477 to get the ball rolling while you're still on UI. They'll walk you through the whole process and make sure you don't lose any benefits during the transition. Good luck with the baby! 👶
THE FRAUD DETECTION SYSTEM IS COMPLETELY BROKEN! They flag honest people all the time while actual fraudsters slip through. I know three different people who got investigated for stupid reasons - one because their employer filed their quarterly report late, another because of a computer glitch that double-counted their wages. Meanwhile you hear about people collecting benefits in multiple states and nothing happens to them. The whole NYS Department of Labor system needs an overhaul.
same thing happening to me right now! they want like 10 different documents and I don't even know where some of them are. this is so stressful
I totally get how overwhelming the document requests can be! When I went through something similar, I made a checklist and tackled one document at a time. For any missing paperwork, try contacting your employer's HR department or payroll company - they usually keep records longer than you might think. Also, your bank statements can help show when you received paychecks if you can't find pay stubs. Don't panic, just gather what you can and submit it with a note explaining any missing items.
Emma Taylor
Wait I'm confused... if you file a new claim does that automatically end your old one?? I thought they were separate things? I'm about to file a new claim too but I don't want to mess anything up
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NebulaNomad
•Yes, filing a new claim will effectively close your previous claim in the system, preventing you from certifying for any remaining weeks online. Always make sure to certify for all eligible weeks under your current claim before filing a new one. If your benefit year is ending and you need to file a new claim, wait until after you've certified for your final week of the current benefit year.
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Paolo Rizzo
UPDATE: I finally got through! Called at 8am exactly like suggested and waited about 45 minutes. The rep was actually really nice and said this happens all the time. She manually processed my certification for the last week and said I should see the payment in 3-5 business days. Such a relief! Thanks everyone for your help!
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Oliver Fischer
•Great to hear! For anyone else reading this thread with a similar issue: always make sure to certify for all eligible weeks of your current claim before filing a new one. If your benefit year is ending, certify for that final week first, then file your new claim.
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QuantumQuest
•@Natasha Ivanova I used the main number 888-209-8124 that someone mentioned earlier in the thread. The key is calling right at 8am and being ready to wait. Press 1, then 1, then 1 again when it asks. Hope this helps with your issue!
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