Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Just following up - were you able to resolve this issue? I ask because many other claimants are experiencing similar problems right now. There appears to be a systematic issue with payments following large back pay distributions in March 2025.
Yes! Finally got it resolved yesterday. Used that Claimyr service to reach someone after failing for days on my own. Turns out there was a "program integrity review" flag on my account after the back pay. The agent cleared it and processed all my missed payments while I was on the phone. They said they should arrive in 2-3 business days. Also said this is happening to lots of people because they implemented a new verification system in February that's flagging accounts that receive large back payments. Thanks everyone for your help!
Glad to hear you got it resolved! This is super helpful information for anyone else dealing with the same issue. It sounds like NYSDOL really needs to do a better job communicating when these "program integrity reviews" are triggered - people shouldn't have to stress out for weeks wondering if their benefits just disappeared. Thanks for updating us on what worked!
Join the conversation
Just make sure you understand all the work search requirements. NYS Department of Labor is pretty strict about the three job contacts per week and they do audit people randomly.
Three per week? I thought it was just that you had to be looking for work. Do I need to document everything?
Yes, you need to keep a log of your job search activities. They can ask for it at any time and if you don't have proper documentation, they can disqualify you.
Just wanted to add that while the 26 weeks is standard, you should also know that your weekly benefit amount is calculated based on your highest quarter of earnings in your base period. With your $52K salary over 18 months, you should be getting a decent weekly amount. Also, don't forget that unemployment benefits are taxable income - you can choose to have taxes withheld or pay them later, but it's something to plan for. Good luck with your job search!
Join the conversation
UPDATE: I just wanted to thank everyone for their advice! I tried several of the suggestions here. First, I called using the exact phrasing that @helpful_advisor suggested about speaking with a claims examiner supervisor regarding statutory timeline violations. I still got nowhere initially. Then I tried the Claimyr service that someone recommended, and I actually got through to a real person within 15 minutes! They connected me with a supervisor who looked up my case and found that it had been stuck in some kind of technical queue error. They manually reassigned it and told me I should have a determination within 5-7 business days. I also submitted the formal complaint through the updated link and contacted my assembly member's office as backup. Will update again when (hopefully) I get my determination letter!
That's great news! The exact same thing happened to my claim - it was stuck in some technical error that nobody caught until someone actually looked at it. The system seems to have these black holes where claims just sit unless manually checked. Glad you're making progress!
good job being persistent! let us know what happens
This is such a helpful thread! I'm dealing with a similar situation - my claim has been pending since March 10th and I'm getting the same runaround every time I call. Reading through all these suggestions gives me hope that there are actual ways to escalate beyond the regular phone line. I'm definitely going to try the Claimyr service and the specific phrasing about "statutory timeline violations" when calling. It's ridiculous that we have to jump through all these hoops just to get what we're legally entitled to, but at least there are people here sharing what actually works. Thanks @Jace for posting this and for everyone who shared their experiences. Going to bookmark this thread and try these methods starting tomorrow!
@Isaiah I'm so glad this thread is helpful! I was feeling pretty hopeless before posting this, but the community really came through with actionable advice. Definitely try multiple approaches at once - I think what made the difference was hitting them from several angles simultaneously. The Claimyr thing was honestly a game changer for actually getting through to someone who could look at my case properly. Keep us posted on how it goes - we're all rooting for each other here!
Join the conversation
UPDATE: My payment just came through! Just wanted to let everyone know who might be in the same boat. Looks like it was just delayed by about 36 hours from the normal time. Thanks everyone for your help and reassurance!
Mine too! Relief! Glad it was just a system delay and nothing wrong with our claims.
This is such a relief to read! I'm new to NY unemployment and claimed for the first time on Sunday. When my payment didn't show up yesterday I was freaking out thinking I did something wrong with my certification. Really glad to see it's just a system-wide delay and that payments are starting to come through. Thanks everyone for sharing your experiences - it's so helpful for someone like me who doesn't know what's normal yet!
Hannah Flores
honestly the nys department of labor system is such a mess that half the time they dont even know what theyre doing. i wouldnt worry too much about it just stop filing and move on with your life. if something comes up later deal with it then
0 coins
GalacticGladiator
I just went through this exact situation a few months ago! You're right to be proactive about it. While you technically don't need to formally withdraw, I'd recommend calling the Department of Labor to report your return-to-work date just to have it on record. It took me about 45 minutes of calling to get through, but the agent was really helpful and noted my employment start date in the system. They said this helps prevent any potential overpayment issues and keeps your record clean for future claims. In the meantime, definitely stop filing your weekly certifications immediately - don't wait for the current one to process. Good luck with the new job!
0 coins
Sofia Morales
•This is really helpful, thank you! 45 minutes on hold isn't too bad considering what I've been hearing about wait times. Did you have to provide any documentation of your new job when you called, or did they just take your word for the start date? I'm wondering if I should have my offer letter ready just in case.
0 coins