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If you're having trouble reaching the NYS Department of Labor to ask questions about the appeal process, there's a service called Claimyr (claimyr.com) that can help you get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. I used it when my employer appealed and I needed to understand the hearing procedures.
Yeah, I used Claimyr when I had issues getting through to NYS DOL last month. It's a real service - basically they call on your behalf and conference you in when they get an agent on the line. Saved me hours of waiting on hold. Worth checking out if you're stuck in phone hell with the department.
I used Claimyr when I couldn't get through to NYS DOL about my hearing date. It's a paid service but they actually got me connected to a real person within like 20 minutes. Way better than sitting on hold for hours. The video explains how it works - basically they call for you and then patch you through when they reach an agent.
Try certifying really early in the morning like 5 or 6 AM when fewer people are online. That's what I do and never have problems.
I'm having the same issue! Been trying since 8am and keep getting timeout errors. What's frustrating is that I can see my claim status and payment history just fine, but the moment I click on weekly certification the whole thing crashes. I tried using my phone's mobile data instead of wifi in case it was a connection issue on my end, but no luck. Really hoping this gets fixed soon because I can't afford to miss this week either.
I had trouble reaching NYS Department of Labor when I had questions about suitable work requirements. Kept getting busy signals and their online chat was useless. Finally found this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Turned out I didn't have to take a job that was 40% less than my previous salary. Might be worth checking with them if you want official guidance on your specific situation.
The whole system is designed to push people into taking crappy jobs so they can get you off the unemployment rolls. They'll tell you it's about 'suitable work' but really they just want to save money. Document everything and know your rights.
Thank you all so much for the help! I think I understand now - I'll definitely answer YES to returning to work, and I'll track my hours meticulously. Since I'll be working 4 hours each day, 5 days a week, it sounds like I probably won't get any UI benefits, which is disappointing but at least I know what to expect. I'll keep certifying every week anyway to keep my claim active while I look for full-time work. Really appreciate all the explanations!
You're welcome! One last tip: even though you may not receive benefits while working those hours, continuing to certify each week is crucial. If your part-time job ends or your hours are reduced, you won't have to start a new claim. Good luck with the job search!
Just wanted to add something important that might help you and others - make sure you understand the difference between "gross earnings" and "net pay" when reporting. NY DOL wants your GROSS earnings (before any deductions like taxes, insurance, etc.), not what you actually take home. I made this mistake early on and had to correct it later. Also, if your employer gives you any tips or bonuses, those count toward your gross earnings too and need to be reported. Keep all your pay stubs and write down your daily hours immediately - don't try to remember later because DOL is very strict about accuracy!
Savanna Franklin
Just a heads up - you can also set up quarterly estimated tax payments if you think you'll be on unemployment again this year. That way you won't get hit with a huge bill next tax season.
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Peyton Clarke
For what it's worth, I went through this exact same situation two years ago. I was terrified about owing a huge amount, but it ended up being manageable. If you can't pay the full amount when you file, the IRS has payment plan options available. Don't let the stress keep you from filing on time though - there are penalties for filing late that are worse than just owing money. Also, if you're still job searching, consider having taxes withheld from any future unemployment benefits to avoid this situation again.
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