One more thing to check - log into your NY.gov ID account (not just the unemployment portal) and make sure there are no general notifications or documents there. Sometimes communications get sent to your general NY.gov account rather than appearing in the unemployment portal specifically.

I went through something very similar last year! Was approved but no payments for about 5 weeks. In my case, it turned out there was a "wage verification hold" that wasn't showing up anywhere in my portal - the system was waiting for my previous employer to respond to a wage inquiry they had sent. The crazy part is that this hold isn't visible to claimants, only to the agents when they look at your account internally. What finally worked for me was calling the technical support line (1-888-581-5812) instead of the regular claims line. They were able to see the hold immediately and escalate it to get resolved. Try that number if you haven't already - the wait times are usually shorter than the main line. Also, document everything! Screenshot your account status, save confirmation numbers from your weekly certs, etc. When you do get through, having all that info ready will help them resolve it faster. You should definitely get all your back pay once this gets sorted out.

I had trouble reaching NYS Department of Labor to check on my back pay status when this happened to me. Ended up using claimyr.com to get through to an actual agent who confirmed everything was processing correctly. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Made it so much easier than trying to call myself and getting hung up on constantly.

The NYS Department of Labor system is SO SLOW with back payments! Even when they say it's approved it can take another week or two to actually see the money. I was approved on a Thursday and didn't get my back pay until the following Tuesday. Just be patient but definitely keep checking your account daily.

my friend got double paid when she changed banks... dol sent payment to both old and new account. she had to pay one back obviously

Thanks everyone for all the helpful advice! I'm going to wait until after this week's payment posts to my current account before making any changes. It's not worth risking a delay. I'll update here if I run into any issues with the process in case it helps someone else.

I went through something very similar last year - filed in December but they used an effective date two weeks later, which put me in a different base period and lowered my weekly benefit by about $160. What worked for me was calling the dedicated technical support line (518-457-9000) instead of the main claims line. They handle system errors and date corrections specifically. I got through on my second try and they fixed it immediately while I was on the phone. The backpay showed up in my account within 5 business days. Worth trying if the regular line isn't working for you!

I had a very similar experience with my NY unemployment claim - they used the wrong effective date which put me in a different base period and reduced my weekly benefits by about $125. After weeks of trying to get through the main phone line, I finally got it resolved by calling right at 8:00 AM on a Tuesday and staying on hold for almost 2 hours (I know, brutal). When I finally reached a representative, they were able to see the error immediately and corrected my effective date while I was on the phone. The key thing is to be very specific - tell them you need your effective date corrected to the Sunday of the week you originally filed, and ask them to recalculate your base period wages using the correct date. They should also process backpay for the weeks you were underpaid automatically once they make the correction. Don't give up! The system definitely has issues during high-volume periods, but once you reach someone who can actually help, they can usually fix it pretty quickly. The waiting is the hardest part.

I went through this exact same thing about 3 months ago! The "adjudication determination" status definitely means they've made a decision on your case. In my experience, you'll usually know within 24-48 hours whether it's good or bad news because your account will either show payment amounts or you'll get a notice about issues that need to be resolved. The formal determination letter follows a few days later with all the details. Try not to stress too much - the fact that they completed the adjudication is actually a good sign that your case is moving forward rather than being stuck in limbo. Keep checking your account daily for updates!

I just went through this same situation a few weeks ago! The "adjudication determination" status had me panicking too because it's so vague. In my case, it meant they had finished investigating a question about my job separation and decided in my favor. The key thing is to watch for your benefit amount to appear in your account - that's usually the first sign of approval. If there are issues, you'll typically see a message about an overpayment or disqualification instead. The whole process took about 8 weeks total for me from initial filing to getting my first payment. Hang in there - I know the uncertainty is incredibly stressful when you're depending on these benefits!