New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

The key thing is being honest about your work capacity when you file. If you can do some type of work even with restrictions, mention that in your application. Don't try to game the system by claiming you're totally disabled for one program and totally able for another - they do cross-reference these things.

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exactly this!! my cousin got in huge trouble for trying to collect both at the same time without disclosing it properly

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I went through something similar with a back injury from my job at a warehouse. What really helped me was getting a clear letter from my doctor that specified exactly what I could and couldn't do - like "can sit for 4 hours with breaks, no lifting over 10 lbs, no standing for extended periods." With that documentation, I was able to apply for unemployment because even though I couldn't do my regular warehouse job, I could potentially do office work or other seated positions. The NYS Department of Labor representative told me that as long as I was actively seeking work within my restrictions and my employer couldn't accommodate those restrictions, I qualified for benefits while my workers comp case was pending. Just make sure you're completely transparent about your limitations when you file - don't hide your injury but also don't oversell your disability if you can actually work in some capacity.

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This is really helpful! I never thought about getting such a detailed letter from my doctor. Mine just wrote "unable to work" which probably isn't specific enough. Did you have any trouble finding employers who would consider hiring someone with those kinds of restrictions? I'm worried that even if I qualify for unemployment, nobody will want to hire me with all these limitations and then I'll get in trouble for not genuinely looking for work.

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The unemployment system is such a mess though. Like why do they make it so hard to even file a simple claim? I spent THREE HOURS on the phone just trying to get someone to explain why my claim was taking so long.

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Same here! The whole process is so confusing and then when you need help you can never reach anyone.

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@Isabella Ferreira You're absolutely right to be concerned about protecting your credit, but everyone here is correct - unemployment won't affect it at all! One thing I'd add is to make sure you file your weekly certifications on time once you get approved. Missing those can delay payments, and THAT could indirectly impact your credit if you can't make your other payments. Also, keep detailed records of your job search activities since NY requires you to be actively looking for work. The sooner you file, the sooner you can start getting those benefits you've already earned through your work history.

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Just be careful about ATM fees!! I got hit with like $3 charges at random ATMs before I figured out the KeyBank ones are free. There's an app that shows you where the free ones are located.

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I've been using my unemployment card for about 3 months now and it works pretty much everywhere. One tip - if you need cash, CVS and Walgreens usually allow cash back up to $35 with a purchase, even when grocery stores won't. Also, make sure to keep your receipts because sometimes transactions take a day or two to show up in your balance and you don't want to accidentally overdraft.

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That's really helpful about CVS and Walgreens! I didn't know they'd do cash back when grocery stores won't. The tip about keeping receipts is smart too - I'll definitely do that to avoid any overdraft issues. Thanks for sharing your experience!

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Mei Lin

The whole NYS Department of Labor system is confusing as hell. They should just tell you exactly how they calculate everything instead of making you guess. I've been on unemployment twice and both times had to figure out the benefit amount thing on my own.

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Seriously! And good luck trying to appeal if you think they calculated it wrong.

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I went through this exact same confusion when I first filed! The key thing to understand is that NYS unemployment benefits are calculated based on your earnings during your "base period" (usually the first 4 of the last 5 completed calendar quarters before you filed). Your weekly benefit amount is roughly 50% of your average weekly wage during that period, up to the state maximum of $504 for 2025. With your $52K salary, $350 weekly sounds about right - that would be consistent with earning around $36K during your base period. The $600 amount people mention is likely leftover confusion from the federal FPUC payments that ended years ago. You can request a detailed benefit calculation from NYS Department of Labor if you want to verify the math, but your amount seems correct based on the standard formula.

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This is really helpful - thank you for breaking down the base period calculation! I didn't realize it was based on the first 4 of the last 5 quarters. That explains why my amount might be different from my most recent salary. Do you know if there's a way to see exactly which quarters they used for my calculation in the my.ny.gov portal? I want to make sure they have the right wage information.

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Just checking back - any updates? Did you try calling yet? Curious if your experience is going smoother than mine did!

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I tried calling yesterday and today but couldn't get through. I think I'm going to try that Claimyr service you mentioned. After reading everyone's responses, I'm definitely not going to just wait and hope it processes automatically!

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I had a withdrawal of determination for forfeit days back in December and wanted to share my timeline to help set expectations. Got the letter on Dec 3rd, called NYSDOL on Dec 10th (took 3 hours to get through), agent confirmed it was processing, and payments showed up on Dec 18th. The key thing is that when I called, the agent could see my account was flagged for "pending determination reversal" which meant it was actually in the system. If they can't see that flag when you call, that's when you know something is stuck and needs manual intervention. Definitely worth the hassle of getting through to an agent just for that peace of mind!

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