New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Just make sure you file soon after your job ended. There's usually a waiting period and you don't want to lose out on any weeks of benefits you're entitled to.

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I'm 58 and was in a similar situation a few months ago - lost my part-time retail job and was worried about how my early Social Security would affect unemployment. Like others mentioned, you can definitely receive both! Just wanted to add that when you file your initial claim, they'll ask about all income sources but Social Security won't disqualify you. The key thing is being honest about your work availability - I made it clear I was looking for part-time work that would work with my schedule and had no problems. Good luck Paolo, and don't wait too long to file!

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Thanks for sharing your experience! It's reassuring to hear from someone who went through the same situation. Did you find it difficult to balance the job search requirements with only looking for part-time work? I'm hoping to find something similar to my previous 25 hours/week position but wasn't sure if NYS Department of Labor would consider that "actively seeking employment" or if they expect you to be open to full-time positions too.

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The system is so unfair honestly. People make mistakes and then they can't even get help when they lose their job because of it. I get that there have to be rules but sometimes life happens and people need support to get back on their feet.

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I totally understand that frustration. The system does feel harsh sometimes, especially when someone is already dealing with job loss. Maybe one thing that could help is looking into whether there are any job training or rehabilitation programs available through NYS that don't have the same eligibility restrictions as regular unemployment benefits? Sometimes there are alternative support options even when traditional UI benefits aren't available.

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I've been through a similar situation and wanted to share what I learned. Your friend should definitely file for unemployment benefits regardless - it's free to apply and the worst case is getting denied. When I went through this process, I discovered that NYS Department of Labor looks at several factors beyond just the failed test itself. They consider things like whether proper procedures were followed, if the employee was given adequate notice of the drug testing policy, and whether the role was safety-sensitive. Even if initially denied, the appeals process can sometimes uncover procedural issues that work in the claimant's favor. The key is to be completely honest on the application and provide any relevant documentation they might have about the circumstances.

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have you tried logging out and logging back in? sounds stupid but sometimes the payment history doesn't update properly unless you do a full refresh of your account.

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Just tried that - still nothing showing up. Thanks for the suggestion though!

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This exact same thing happened to me a few weeks ago! I certified on my usual day (Wednesday) and by the following Tuesday still had no payment showing. Turns out my claim got flagged for a "routine employment verification" that I never received any notice about. Only found out when I finally got through to an agent after calling literally 73 times over 3 days. The agent cleared it up immediately and my payment was released within 24 hours. Definitely try to get someone on the phone ASAP - these random holds seem to be happening more frequently lately and they won't resolve on their own. Keep certifying while you wait though, don't skip any weeks or it'll create even more problems!

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Wow 73 calls?! That's insane but at least you got through eventually. Did they give you any heads up about what triggers these "routine employment verifications"? I'm worried this might happen again in the future and want to know what to watch out for.

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Getting through to NYS Department of Labor on the phone to ask questions about your benefit amount can be really frustrating with their call volume. I was stuck trying to reach them for days until I found Claimyr - it's a service that helps you get connected to actual agents. Check out claimyr.com and they have a demo video at https://youtu.be/qyftW-mnTNI that shows how it works. Made it so much easier to get my questions answered about my weekly benefit calculation.

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Interesting, never heard of that service before. Did they charge you anything to help with the call?

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They focus on the value of getting through rather than the cost. For me it was worth it just to avoid sitting on hold for hours.

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Just wanted to share my experience - I was making around $48k at a retail management job and my weekly benefit came out to $368. The process took about 3 weeks from filing to getting my first payment, but once it started it's been pretty consistent. One thing that helped me was setting up direct deposit right away instead of waiting for the debit card - payments hit my account faster that way. Also make sure you certify for benefits every week on time, even if there are technical issues with the website. You can always call to certify if the online system is down.

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That's really helpful advice about the direct deposit! I'm still waiting for my debit card to arrive but I didn't know I could set up direct deposit instead. How do you do that - is it through the my.ny.gov portal? Also good to know about the timeline, I filed about a week ago so hopefully I'll see my first payment soon.

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one thing nobody mentioned - when u DO get the new card, you have to activate it AND set a new PIN before you can use it. I didn't realize this and tried using mine at an ATM like 5 times and got locked out 🤦‍♂️

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I'm going through this exact same nightmare right now! Lost my card 6 days ago and I'm checking the mailbox like a crazy person every single day. Reading through all these responses is both helpful and terrifying - sounds like it could be anywhere from 8 days to 3+ weeks depending on how backed up they are. I'm definitely going to try calling tomorrow to ask about expedited shipping like @Hugo Kass suggested. The fact that some people had to wait almost a month is just insane when you're relying on that money for basic necessities. Thanks everyone for sharing your experiences, at least now I know I'm not the only one dealing with this mess!

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Ugh, I feel your pain! I'm in the exact same boat - lost mine 4 days ago and I'm already going crazy waiting. The fact that some people waited 3+ weeks is making me really anxious since I've got rent due next week. Definitely gonna try that expedited shipping trick too. At least we're not alone in this mess! 😩

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