UPDATE: My payment finally hit this morning (Thursday)! The status on the website still says "pending" but the money is definitely in my account. Looks like it was just a processing delay after all. Thanks everyone for your help and reassurance!

Glad to see this worked out for everyone! As someone who's been dealing with NY unemployment for over a year, I can confirm these random processing delays happen more often than they should. The frustrating part is NYSDOL rarely communicates about them proactively - you usually find out through forums like this or their Twitter if you're lucky. For future reference, if your payment is more than 3 business days late AND showing as "pending" (not "released"), that's when you should definitely call. But if it just says "processed" or "released," it's usually just a banking delay and will show up within a day or two. Keep this thread bookmarked for the next time it happens!

If your friend does get denied and wants to appeal, they're going to need to get through to NYS Department of Labor to understand their options. The phone lines are always jammed and it's nearly impossible to reach anyone. I spent weeks trying to get through when I had an issue with my claim. I finally used this service called Claimyr (claimyr.com) that gets you connected to actual NYS Department of Labor agents. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me so much frustration trying to get answers about my appeal timeline.

The system is so unfair honestly. People make mistakes and then they can't even get help when they lose their job because of it. I get that there have to be rules but sometimes life happens and people need support to get back on their feet.

Just make sure you file soon after your job ended. There's usually a waiting period and you don't want to lose out on any weeks of benefits you're entitled to.

I'm 58 and was in a similar situation a few months ago - lost my part-time retail job and was worried about how my early Social Security would affect unemployment. Like others mentioned, you can definitely receive both! Just wanted to add that when you file your initial claim, they'll ask about all income sources but Social Security won't disqualify you. The key thing is being honest about your work availability - I made it clear I was looking for part-time work that would work with my schedule and had no problems. Good luck Paolo, and don't wait too long to file!

have you tried logging out and logging back in? sounds stupid but sometimes the payment history doesn't update properly unless you do a full refresh of your account.

This exact same thing happened to me a few weeks ago! I certified on my usual day (Wednesday) and by the following Tuesday still had no payment showing. Turns out my claim got flagged for a "routine employment verification" that I never received any notice about. Only found out when I finally got through to an agent after calling literally 73 times over 3 days. The agent cleared it up immediately and my payment was released within 24 hours. Definitely try to get someone on the phone ASAP - these random holds seem to be happening more frequently lately and they won't resolve on their own. Keep certifying while you wait though, don't skip any weeks or it'll create even more problems!

one thing nobody mentioned - when u DO get the new card, you have to activate it AND set a new PIN before you can use it. I didn't realize this and tried using mine at an ATM like 5 times and got locked out 🤦‍♂️

I'm going through this exact same nightmare right now! Lost my card 6 days ago and I'm checking the mailbox like a crazy person every single day. Reading through all these responses is both helpful and terrifying - sounds like it could be anywhere from 8 days to 3+ weeks depending on how backed up they are. I'm definitely going to try calling tomorrow to ask about expedited shipping like @Hugo Kass suggested. The fact that some people had to wait almost a month is just insane when you're relying on that money for basic necessities. Thanks everyone for sharing your experiences, at least now I know I'm not the only one dealing with this mess!