Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Liam Duke
26 weeks is NOTHING when you're actually trying to find decent work in this economy!! I burned through mine so fast and now I'm stuck with nothing. The whole system is ridiculous - they expect you to take any minimum wage job just to get off benefits.
Manny Lark
•I feel you on this. It's really stressful watching those weeks count down when good jobs are so hard to find.
I'm in a similar situation - been on unemployment for about 18 weeks now and getting anxious about the time limit. One thing I learned is that you should also check if you qualify for any job training programs through NYS Department of Labor while you still have benefits. Some of them can extend your eligibility or provide additional support. Also, if your benefit year ends and you haven't used all 26 weeks due to gaps in claiming, you might be able to establish a new claim if you've earned enough wages since your last claim started.
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Justin Evans
THE WHOLE PIN SYSTEM IS RIDICULOUS!!! Why can't we just use the same login as my.ny.gov for everything? I've been waiting 3 weeks for my PIN and my bills are piling up. The NYS Department of Labor needs to modernize their systems instead of making us jump through all these hoops.
I feel your frustration but the PIN is for security purposes since unemployment benefits involve sensitive financial information.
Ava Williams
I'm going through the exact same thing right now! Filed my claim 3 weeks ago and still no PIN in the mail. I've been checking my mailbox religiously every day. The worst part is not being able to file my weekly claims while waiting - I'm afraid I'm going to lose out on benefits because of this delay. Has anyone had success getting through to the NYS Department of Labor early in the morning? I'm thinking of trying to call right when they open at 8 AM.
KhalilStar
•Yes, calling right at 8 AM is definitely your best bet! I had the same issue and finally got through on my fourth try calling exactly at opening time. The agent was really helpful and explained that there's been a backlog with PIN mailings lately. They were able to expedite a replacement PIN and it arrived within 5 business days. Don't worry about missing your weekly claims - they told me you can backdate them once you get access to your account. Just make sure you have all your paperwork ready when you call (Social Security number, confirmation number from when you filed, etc.) to speed up the verification process.
Omar Fawaz
•@KhalilStar That's really encouraging to hear! I'm definitely going to try the 8 AM strategy tomorrow. Did you have to go through the whole automated phone system or is there a direct number to reach an agent? I've been getting stuck in those endless phone menus and then it just hangs up on me when the call volume is too high.
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Felicity Bud
same thing happened to my cousin but with a different reason for denial... the whole system is set up to deny people first and make you fight for what you deserve
I just went through this exact same situation 3 months ago! Here's what worked for me: First, don't panic about the 30-day deadline - you have time. Go to your ny.gov unemployment account and look for "Appeals" or "Request Hearing" - it should be pretty obvious once you're logged in. When you fill out the appeal, be very specific about why the misconduct determination is wrong. In my case, I attached my termination letter and an email from HR confirming it was a layoff due to company restructuring. The hearing itself was actually easier than I expected - just be honest and stick to the facts. Also, definitely keep certifying for weekly benefits even while your appeal is pending, because if you win, you'll get all that back pay. The whole process took about 6 weeks for me from filing the appeal to getting the decision, and I did win. You got this!
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Leila Haddad
anybody else notice the system always seems to "crash" on sunday mornings when everyone tryna certify? 🙄
Emma Johnson
•omg yes! thought i was the only one
Ravi Patel
•happens EVERY single week i stg
Hey Javier! I went through the exact same thing last year - missed a week and panicked thinking I lost that money forever. Don't worry, you CAN get it back but you absolutely need to speak to someone on the phone. Here's what worked for me: Call right at 8am when they open - that's when you have the best shot at getting through. If that doesn't work, try calling around 3-4pm when it's less busy. I know it's frustrating but keep at it! When you do get through, just be honest about forgetting to certify. They deal with this all the time and can backdate it. Make sure you have your claim number ready and remember what you were doing for work search that week. The waiting sucks but that payment is still yours - they just need to manually process it. You got this! 💪
Alexis Renard
Just joined this community and wow, what a journey Emma! So glad you finally got through and got your issue resolved. I'm actually dealing with something similar right now - my claim has been pending for 2 weeks and I've been getting nowhere with the phone system. Reading through all these tips is incredibly helpful. The Thursday afternoon timing suggestion and the 1-1-2 menu path seem to be the most promising strategies. I'm definitely going to try calling tomorrow afternoon and see if I can get the same luck you had. Thanks to everyone who shared their experiences - it's reassuring to know there are real solutions that work, even if the system is frustrating. Fingers crossed I'll have a success story to share soon too!
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Emma Thompson
•Welcome to the community @Alexis! I'm so glad this thread could help you too. It's amazing how much easier it feels when you have actual strategies to try instead of just randomly calling and hoping for the best. The Thursday afternoon timing really does seem to work - I think it's because most people assume government offices are busiest mid-week, but apparently that's when they're actually more available. Definitely try that 1-1-2 menu path too, it seemed to route me to the right department faster. Good luck with your call tomorrow! Keep us posted on how it goes - I'm rooting for you!
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AaliyahAli
As someone who just went through this exact same nightmare last month, I feel your pain! One thing that finally worked for me was using the online chat feature on the NY.gov website during off-peak hours (like 11pm-1am). I know it sounds crazy, but they have overnight support staff and way fewer people are trying to chat at that time. When the chat agents can't help directly, they can sometimes schedule you for a priority callback the next business day. Also, if you're on social media, try reaching out to @nyslabor on Twitter with your case details - they've been pretty responsive to public complaints lately and can sometimes escalate urgent cases. Hope this helps and hang in there!
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Liam McConnell
•This is brilliant advice! I had no idea there was overnight chat support - that's such a smart workaround when the phone lines are impossible. The Twitter tip is really clever too, public pressure on social media definitely gets companies to respond faster. I'm bookmarking this thread because there are so many helpful strategies here that I never would have thought of on my own. It's incredible how the community comes together to help each other navigate these frustrating government systems. Thank you for sharing what worked for you!
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