


Ask the community...
Construction workers often get confused by this because seasonal work creates uneven quarters. Your base period might not include your best earning periods if the timing doesn't line up right with when you filed your claim.
This is exactly why I wish NYS Department of Labor would provide clearer examples on their website. I'm also in construction and had no idea about the base period quarters thing until I started digging into it. Your $425 weekly benefit actually sounds reasonable if you had some slow quarters mixed in with your higher earning ones. The timing of when you file really does matter - I've heard of people waiting a few weeks to file if they knew a high-earning quarter was about to become part of their base period, though obviously you can't wait too long since benefits are backdated only so far.
FYI - after you complete id.me verification, you need to go back to your ny.gov account and click "verify with id.me" again to link the accounts properly. Took me forever to figure that out!!
Just went through this same nightmare last month! The phone number 866-775-4363 that others mentioned does work, but here's a pro tip - call right when they open at 8am EST. I got through in about 10 minutes vs the usual hour+ wait times later in the day. Also make sure you have your reference number from when you first started the verification process - they'll ask for it immediately. The whole thing is such a mess but once you get a real person they can usually sort it out pretty quickly. Hang in there, you'll get through this! 🤞
This is really helpful advice about calling at 8am! I've been calling in the afternoons and getting nowhere. Quick question - did you have to do the video verification call too, or were they able to fix everything over the phone? I'm dreading having to do another video call since my first one got disconnected halfway through 😩
Also don't forget about the partial unemployment option if you find part time work. You can sometimes still collect benefits if your hours are reduced.
Good point! I hadn't thought about that possibility.
Just wanted to add that if you're in marketing like the original poster, you might also want to look into whether your company offered any severance or COBRA benefits that could help bridge the gap. Some marketing roles also qualify for freelance/contract work that could supplement partial unemployment benefits. Also, consider using this time to update your portfolio and maybe get some certifications - LinkedIn Learning and Google have free courses that could make you more competitive when those 26 weeks are up. The key is treating job searching like a full-time job itself.
Just to add some perspective - even after your employer responds, NYS Department of Labor can take additional time to review everything and make their decision. In straightforward layoff cases like yours it's usually approved quickly, but they still have to go through their process. Hang in there!
I went through this same process about 6 months ago when I was laid off from my tech job. My employer actually responded within 3 days, but then it took NYS Department of Labor another 10 days to process everything and update my claim status. The whole thing felt like it took forever when you're stressed about money. One thing that helped me was setting up direct deposit ahead of time through the my.ny.gov portal so when the payment was finally approved, it came through faster. Also, if you were laid off due to downsizing like you mentioned, that's typically a pretty straightforward approval once they get through the paperwork. Try not to stress too much - you should be good!
Thanks Dylan, that's really helpful to hear from someone who went through the same thing! I hadn't thought about setting up direct deposit yet - definitely going to do that today. It's reassuring to know that even when employers respond quickly, there's still additional processing time on NYS Department of Labor's end. At least now I have a better idea of the timeline and know that 3-4 weeks total isn't unusual for this whole process.
Sasha Reese
Same boat here - filed 4 weeks ago and nothing. At least I know I'm not alone in this. The uncertainty is the worst part.
0 coins
Liam Mendez
I'm going through the same thing right now - filed my initial claim about 3.5 weeks ago and still showing as pending. It's frustrating because you hear such different timelines from everyone. I've been trying to stay patient but it's hard when you're not sure if it's normal delays or if there's an actual issue with your claim. Thanks for posting this question, it helps to see I'm not the only one dealing with this right now.
0 coins