New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Sasha Reese

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Same boat here - filed 4 weeks ago and nothing. At least I know I'm not alone in this. The uncertainty is the worst part.

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Liam Mendez

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I'm going through the same thing right now - filed my initial claim about 3.5 weeks ago and still showing as pending. It's frustrating because you hear such different timelines from everyone. I've been trying to stay patient but it's hard when you're not sure if it's normal delays or if there's an actual issue with your claim. Thanks for posting this question, it helps to see I'm not the only one dealing with this right now.

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Aliyah Debovski

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Construction workers often get confused by this because seasonal work creates uneven quarters. Your base period might not include your best earning periods if the timing doesn't line up right with when you filed your claim.

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This is exactly why I wish NYS Department of Labor would provide clearer examples on their website. I'm also in construction and had no idea about the base period quarters thing until I started digging into it. Your $425 weekly benefit actually sounds reasonable if you had some slow quarters mixed in with your higher earning ones. The timing of when you file really does matter - I've heard of people waiting a few weeks to file if they knew a high-earning quarter was about to become part of their base period, though obviously you can't wait too long since benefits are backdated only so far.

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Marcelle Drum

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FYI - after you complete id.me verification, you need to go back to your ny.gov account and click "verify with id.me" again to link the accounts properly. Took me forever to figure that out!!

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Wait really?? I didn't know this! Maybe that's why mine is still pending. I'll try that now, thank you!

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Marcelle Drum

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Yep! The instructions are terrible. Let me know if that works for you!

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Just went through this same nightmare last month! The phone number 866-775-4363 that others mentioned does work, but here's a pro tip - call right when they open at 8am EST. I got through in about 10 minutes vs the usual hour+ wait times later in the day. Also make sure you have your reference number from when you first started the verification process - they'll ask for it immediately. The whole thing is such a mess but once you get a real person they can usually sort it out pretty quickly. Hang in there, you'll get through this! 🤞

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Admin_Masters

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This is really helpful advice about calling at 8am! I've been calling in the afternoons and getting nowhere. Quick question - did you have to do the video verification call too, or were they able to fix everything over the phone? I'm dreading having to do another video call since my first one got disconnected halfway through 😩

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Paolo Longo

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Also don't forget about the partial unemployment option if you find part time work. You can sometimes still collect benefits if your hours are reduced.

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Yara Khoury

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Good point! I hadn't thought about that possibility.

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Just wanted to add that if you're in marketing like the original poster, you might also want to look into whether your company offered any severance or COBRA benefits that could help bridge the gap. Some marketing roles also qualify for freelance/contract work that could supplement partial unemployment benefits. Also, consider using this time to update your portfolio and maybe get some certifications - LinkedIn Learning and Google have free courses that could make you more competitive when those 26 weeks are up. The key is treating job searching like a full-time job itself.

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Brooklyn Knight

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Just to add some perspective - even after your employer responds, NYS Department of Labor can take additional time to review everything and make their decision. In straightforward layoff cases like yours it's usually approved quickly, but they still have to go through their process. Hang in there!

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I went through this same process about 6 months ago when I was laid off from my tech job. My employer actually responded within 3 days, but then it took NYS Department of Labor another 10 days to process everything and update my claim status. The whole thing felt like it took forever when you're stressed about money. One thing that helped me was setting up direct deposit ahead of time through the my.ny.gov portal so when the payment was finally approved, it came through faster. Also, if you were laid off due to downsizing like you mentioned, that's typically a pretty straightforward approval once they get through the paperwork. Try not to stress too much - you should be good!

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Thanks Dylan, that's really helpful to hear from someone who went through the same thing! I hadn't thought about setting up direct deposit yet - definitely going to do that today. It's reassuring to know that even when employers respond quickly, there's still additional processing time on NYS Department of Labor's end. At least now I have a better idea of the timeline and know that 3-4 weeks total isn't unusual for this whole process.

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