There's a special place in hell for whoever designed the ny unemployment system. Watching my savings drain away while waiting for them to verify I'm not committing fraud (which THEY should know since THEY have all my employment records) is just *chef's kiss* the perfect American experience.

This whole thread is giving me flashbacks to my own nightmare with NY unemployment. I went through almost the exact same thing - fraud flag for 6 weeks, no payments, couldn't get through on the phone. What finally worked for me was a combination of things: I used one of those callback services (similar to what others mentioned), AND I filed a complaint with the NY State Attorney General's office online. Within 3 days of filing that complaint, someone from DOL called me directly and my account was cleared. I think the AG complaint creates a paper trail they can't ignore. Also, document EVERYTHING - every call, every person you speak to, reference numbers, dates. If this drags on much longer, consider filing for emergency assistance through your county social services. They have programs specifically for people waiting on unemployment. Hang in there - the system is broken but you WILL get your money eventually.

Just wanted to add that if your mom is still worried, she can always call the Social Security Administration directly to confirm that unemployment benefits won't affect her disability payments. They have a customer service line and can give her peace of mind from the official source. But everyone here is absolutely right - these are two completely separate government programs with different funding sources and eligibility requirements. Your unemployment claim through NYS Department of Labor has zero impact on her Social Security disability benefits. Go ahead and file your claim - you've already waited 2 weeks and shouldn't delay any longer!

Just to add another perspective - I'm a former NYS Department of Labor employee and can confirm everything everyone has said here. Unemployment insurance and Social Security are administered by completely different federal and state agencies. UI falls under the Department of Labor system (both federal and state level), while Social Security is handled by the Social Security Administration. There's literally no computer system or database connection between them that would allow one to affect the other. Your mom's Social Security disability is based on her work history and medical condition - your employment status or unemployment benefits have absolutely zero bearing on her eligibility or payment amount. File your claim ASAP since you're already behind by 2 weeks!

If you're having trouble reaching someone at NYS Department of Labor to get clarification on your benefits, I had success using Claimyr (claimyr.com) to get through to an actual agent. They have a demo video at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling and getting busy signals.

just make sure you do your job search requirements too or they'll cut off your benefits even if your WBA looks good

UPDATE: I finally got through! I used the advice about calling super early in the morning (7:59am) and got connected after my 4th attempt. They reset my PIN, updated my address, and the agent confirmed that my payments are safe and will be accessible once I get my new card. The agent told me to wait 48 hours before calling KeyBank, so the address update has time to process in their system. Thanks everyone for your help!

That's awesome news, Ethan! Your success story will definitely help others who find themselves in the same situation. The early morning calling strategy seems to be the most reliable method based on what everyone's shared here. Thanks for updating us with the resolution - it's always great to see these posts have happy endings!

Same boat here... running low on weeks and getting nervous. At least we're not alone in this struggle.

I feel your anxiety - I was in a similar situation a few months ago. The standard 26 weeks in NY goes by fast when the job market is tough. One thing that helped me was reaching out to local workforce development centers - they sometimes have additional resources or training programs that can extend your support while you search. Also, don't forget about partial unemployment benefits if you end up taking temporary or part-time work while still looking. The income requirements are pretty flexible and you might still qualify for some benefits. Hang in there, and definitely check that my.ny.gov account to see your exact remaining balance so you can plan accordingly.