New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

If you run into issues getting through on the phone to NYS Department of Labor (which happens a lot), I recently found this service called Claimyr at claimyr.com that helps you actually reach an agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of trying to call and getting busy signals when I needed to ask about my claim status.

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Never heard of that but honestly anything that helps with getting through to someone at NYS Department of Labor sounds worth trying

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Just want to add - make sure you're eligible before applying. You need to have worked enough quarters and earned enough wages. Also be prepared for the job search requirements once you start receiving benefits. NYS Department of Labor requires you to actively look for work and keep records of your job search activities.

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@Oliver Brown This is really important info about eligibility - how do you find out if you ve'worked enough quarters? Is there a way to check that on the NYS site before applying?

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@Lara Woods Yes, you can check your wage and employment history on the NYS Department of Labor website once you create your account. They have a section where you can view your quarterly earnings to see if you meet the minimum requirements. Generally you need wages in at least 2 quarters and meet certain dollar thresholds, but the exact amounts can vary so it s'worth checking your specific situation.

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Hey Diego! I went through this exact same confusion when I got laid off from my marketing job last year. The "5 quarters" thing is super misleading - they actually only use 4 quarters to calculate your benefits, but they look at a 5-quarter window to pick which 4 to use. What really helped me was calling and asking them to walk through my specific situation. Since you mentioned you were in school for some of those quarters, definitely make sure they know you were working during that time. I had a similar issue where they initially flagged some quarters because I was taking night classes, but once I explained I was working full-time during the day, it was fine. Your summer internship should definitely count if it was W2 employment and falls within the base period quarters they're looking at. That could actually help boost your weekly benefit amount significantly if it was good pay. One tip - when you get your monetary determination letter, go through it line by line. Mine had missing wages from a previous employer that I had to get corrected. Made a big difference in my final benefit amount!

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Thanks Hugh! This is really reassuring to hear from someone who went through the same thing. I'm definitely going to call them once I get my determination letter to make sure everything looks right. Did you have any trouble getting through on the phone, or did you use one of those services people mentioned? The thought of waiting on hold for hours is making me anxious, especially when I'm already stressed about the job search.

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I actually did end up using Claimyr after reading about it here - totally worth the small fee to avoid the endless hold times. Got through in about 15 minutes instead of spending my whole day calling. The rep was really helpful in walking me through exactly which quarters they used and why. Definitely reduced my stress level a lot! If you do call directly, try calling right when they open at 8am - that's usually the best time to get through faster.

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Just went through this same process a few months ago after getting laid off from a fintech startup! The whole "5 quarters" thing threw me off too initially. What everyone's saying is correct - they look at a 5-quarter window but only use the first 4 of those quarters (skipping the most recent one). Since you mentioned starting work in September 2022 after graduating, you should have enough quarters of work history by now. Your summer internship will definitely count if it was W2 employment and falls within those base period quarters they're considering. One thing I'd add - if you had any part-time work during school (even just a few hours a week), make sure that's reflected in your wage history too. Every bit helps with the calculation. Also, don't stress too much about the online calculator giving you different numbers - it's notoriously unreliable because it doesn't account for all the nuances of which quarters they actually use. The good news is that tech workers usually have decent wages that result in higher benefit amounts. Just make sure to review everything carefully when you get your determination letter. Good luck with the job search - the tech market is tough right now but there are still opportunities out there!

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This is really helpful! I'm actually in a similar boat - got laid off from a software company and trying to navigate this whole system. The tech market definitely feels brutal right now. Did you find that your benefit amount was close to what you expected once you understood which quarters they were using? I'm hoping my higher salary from the past year will help offset some of the uncertainty while I'm job hunting. Thanks for the encouragement about opportunities still being out there - needed to hear that today!

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Same question here! I'm doing some gig work and wasn't sure how to report it properly on my weekly claims.

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For gig work, you need to report ALL earnings for the week you actually received payment, not when you did the work. So if you did DoorDash or Uber on Monday but got paid Friday, report it for that Friday's claim week. NYS DOL counts gross earnings before any expenses or taxes. I learned this the hard way when I got an overpayment notice because I wasn't reporting my gig earnings correctly. The key is being super accurate about when you actually received the money in your account.

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This is such important info about gig work timing! I've been reporting when I worked instead of when I got paid. No wonder the amounts seemed off on my claims. Thanks for sharing your experience - definitely don't want to deal with an overpayment situation.

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The system is so slow these days. Back when I first filed in 2019 it was much faster but now with all the changes since covid everything takes forever. Just be patient and keep doing your weekly certifications. The money will come eventually, they're just backed up processing everything.

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Good to know it's not just me. I'll keep being patient and doing my weekly claims.

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I just went through this process a few months ago and wanted to share what helped me. Besides keeping up with weekly certifications, make sure your direct deposit info is set up correctly in your online account - that was actually what delayed my first payment by almost a week. Also, if you haven't already, download the NY.gov ID app and verify your identity through that system. NYS Department of Labor has been requiring additional identity verification for many new claims, and getting ahead of that can speed things up. Hang in there - the first payment is always the longest wait, but once it starts flowing it's usually pretty consistent.

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