New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Javier Cruz

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I filed anyway last summer and got approved initially, but then NYS Department of Labor sent me an overpayment notice in October saying I wasn't eligible due to reasonable assurance. Had to pay back $2,100. Be careful about just filing without being sure.

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Yara Khoury

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Oh no! Did you appeal the overpayment? That's exactly what I'm worried about happening.

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Javier Cruz

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Yeah I appealed but lost. The hearing officer said even though I didn't have a signed contract, the verbal assurance from my principal was enough. Really depends on your specific district's practices.

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Dana Doyle

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I'm a teacher aide too and went through this exact situation last year. What really helped me was documenting everything - I kept emails, notes from meetings, and any communications about my employment status. When I filed my claim, I included all this documentation showing that while I expected to return, I hadn't received any written confirmation. The key is being completely honest about your situation when you file. NYS Department of Labor will review your case individually, and having good documentation can make the difference. Also, even if you do get approved initially, keep saving some of the money just in case there's an overpayment determination later - better to be prepared than caught off guard.

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Unemployment claim denied: My earnings of $14,880 don't meet the 1.5x highest quarter requirement ($16,661) - why weren't July/August 2023 wages counted?

My unemployment claim got denied and I don't understand why. I worked from February to August 2023 and made about $21k total. They sent me a notice showing why I was denied, and I'm trying to understand the requirements better. According to their notice, I don't meet the requirements. The notice specifically states the reason I was denied is: "The total wages for your base period are less than 1 1/2 times the total wages for the highest quarter of earnings in your base period" The document shows: Highest Quarter Wages = $11,107.97 $11,107.97 X 1.5 = $16,661.95 (1 1/2 times my Highest Quarter Wages) It also states "If your highest calendar quarter is more than $11,088.00 total earnings in the other base period quarters must equal at least $5,544.00" They only counted wages until June 2023 and left out July-August. Here's how they broke down my wages: Basic Base QUARTER 04/01 - 06/30 2022: $0.00 Basic Base QUARTER 07/01 - 09/30 2022: $0.00 Basic Base QUARTER 10/01 - 12/31 2022: $0.00 Basic Base QUARTER 01/01 - 03/31 2023: $3,772.44 Basic Base QUARTER 04/01 - 06/30 2023: $11,107.97 TOTAL BASE PERIOD WAGES: $14,880.41 Alternate Base QUARTER shows the same information, with my total base period wages at $14,880.41. The notice also mentioned other requirements I didn't meet, with checkboxes: - You did not work and earn wages in at least two calendar quarters of your base period. - You were not paid at least $3100 in wages in one of the calendar quarters of your base period. Can anyone explain what I'm missing here? The math doesn't make sense to me. I earned about $21k total from February to August 2023, but they only counted $14,880.41. Why weren't July and August 2023 included? And why am I not meeting the 1.5x requirement when I worked for 7 months?

Keisha Taylor

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bruh i swear ny unemployment be playing games with our money 🤡

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Paolo Longo

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ong they make it impossible on purpose

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Amina Bah

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deadass tho 💅

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Kyle Wallace

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I went through the exact same thing last year! The base period calculation is honestly the most confusing part of NY unemployment. What helped me was calling the DOL directly (took forever to get through) and having them walk through my wage history quarter by quarter. They were able to explain exactly which quarters they were looking at and why certain wages weren't included. Also double check that all your employers properly reported your wages - sometimes there are delays or mistakes in their reporting that can affect your base period calculation. Don't give up, the system is complicated but there are people there who can help clarify things if you can get through to them!

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Kiara Greene

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I'm in almost the exact same boat right now! Missed my interview last week because I was at a doctor's appointment that ran way over. Finally got through to someone yesterday who said they'd restart my benefits, but like you, no specific timeline. Reading through these comments is both reassuring and terrifying - sounds like it could be anywhere from a few days to a month depending on luck of the draw. Really hoping we both get our payments back soon because this stress is killing me. Keep us posted on how long yours takes!

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Omar Mahmoud

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I'm dealing with this exact same nightmare right now! Missed my interview 10 days ago because my car broke down on the way there and I couldn't get through to reschedule in time. Finally spoke to an agent 3 days ago who said she'd restart my benefits, but still nothing showing up in my account. The waiting is absolutely killing me - I've got rent due in 5 days and I'm starting to panic. Reading through everyone's experiences here is both helpful and stressful because the timeline seems to be all over the place! Some people get lucky with 4-5 days, others are waiting weeks. I'm definitely going to follow the advice about calling back after 10 business days if nothing happens, and keeping detailed notes of every conversation. Has anyone had success with that Claimyr service mentioned earlier? I'm getting desperate enough to try anything at this point. Thanks for posting this @Zoe - it's weirdly comforting to know I'm not alone in this bureaucratic hell! 😭

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Ravi Sharma

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I feel your pain @Omar - 10 days of waiting with rent due soon is such a stressful situation! Car trouble on the way to an appointment is totally beyond your control, so don't blame yourself. Based on what I'm seeing in this thread, 10 days puts you right in that gray area where it could resolve any day now or take another week or two. I haven't tried Claimyr myself but @Giovanni seems to have had success with it, though it does cost money. Might be worth it if you're really desperate and the free route isn't working. Keep us updated on what happens - rooting for you to get this sorted before rent is due! 🤞

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Amina Diallo

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Just wanted to add my recent experience to help with the timeline expectations! I got approved for NY back pay ($3,400) about 3 weeks ago and it took exactly 2 business days to hit my account with direct deposit through TD Bank. The key thing I learned is to keep refreshing the NY.gov payment history page - mine updated to show "Payment Issued" around 11 PM on day 2, and then the money was pending in my bank account when I woke up the next morning. No email notification at all, which is frustrating but seems to be normal. Miguel, since you got approved yesterday and have direct deposit, I'd expect you'll see movement in your payment history by tomorrow evening at the latest. The $4,800 amount shouldn't cause any delays - mine was processed as one lump sum. Fingers crossed it comes through quickly for you!

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Ravi Malhotra

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Thanks Amina! That's really encouraging to hear about the 2-day timeline with TD Bank. I'm definitely going to be refreshing that payment history page obsessively now. It's so helpful to have all these real timeline examples from people who've actually been through this recently. The lack of email notifications is definitely frustrating - you'd think they'd at least send a quick "payment processed" email or something. I'll keep checking tonight and tomorrow. Really appreciate everyone sharing their experiences here, it makes the waiting so much more bearable when you have realistic expectations!

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I'm in almost the exact same situation as you Miguel! Got approved for $4,200 in NY back pay on Monday and I'm anxiously waiting for it to show up. Reading through all these responses is making me feel so much better about the timeline - sounds like 2-4 business days is pretty normal with direct deposit. I've been checking my NY.gov payment history like every hour but nothing yet. It's crazy how they don't send any notifications, you just have to keep checking everything manually. Really hoping we both see our payments hit soon! This thread is going to be so helpful for other people going through the same thing. The waiting is definitely the worst part when you're behind on bills.

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Lauren, it's so reassuring to know someone else is in the exact same boat! The timing is almost identical too. I've also been obsessively checking that payment history page - it's become like a nervous habit at this point. Based on all the timelines people have shared here, it sounds like we should both see something by Friday at the latest. The fact that so many people got theirs in that 2-4 business day window gives me hope. I'll definitely update here once mine comes through, and I hope you'll do the same! It really does help to have someone going through the same wait. Fingers crossed for both of us!

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Aria Khan

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I went through the exact same confusion when I first started collecting benefits! My mom kept asking me about my "unemployment card" and I was panicking thinking I'd missed some crucial step in the application process. Turns out she was remembering the old paper voucher system from decades ago. The NYS Department of Labor has really modernized everything - now it's all handled through your my.ny.gov online account. Just keep filing your weekly certifications on time and you're doing everything right. The digital system is actually so much more convenient than the old mail-in system once you get used to it!

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Dmitry Petrov

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I'm so glad I'm not the only one who went through this! I was starting to think I had completely messed up my application somehow. It's funny how the older generation still remembers the paper system - my neighbor had me convinced there was some official unemployment ID card I should have received by now. Thanks for confirming that the online system is all we need. I've been diligent about my weekly certifications so it's reassuring to know I'm on the right track!

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I had this exact same confusion when I first started my claim! My dad kept asking where my "unemployment card" was and I spent days worrying I'd missed something crucial in the application process. Turns out he was thinking of the old paper system from way back. The NYS Department of Labor really has streamlined everything through the my.ny.gov portal now. As long as you're filing your weekly certifications and receiving your payments (either direct deposit or the optional KeyBank debit card), you're doing everything correctly. No physical cards or documents needed! It's actually much more secure and convenient than the old mail-in voucher system.

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