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This is why I always tell people to KEEP CALLING no matter what! The first agent rarely has the power or knowledge to fix complicated issues. You have to get to tier 2 support or whatever they call it. Congrats on getting your $$!
My issue turned out to be my former employer contesting my claim even though I was clearly laid off. The first 5 agents I spoke with never mentioned this - it wasn't until I reached someone competent that they actually told me what was happening behind the scenes.
I was in your same position last month. After trying for two weeks straight, I broke down and used claimyr.com - they call unemployment for you and connect you when a real person answers. Was skeptical but it actually worked! They called for 3 hours (glad it wasn't me waiting) and then I got connected to an agent who fixed my issue in 10 minutes. My payments started coming through again the next day.
Check if you have two accounts now. Sometimes when you reapply it creates a new claim instead of extending the old one, and that can cause massive confusion in their system. Ask specifically about this when you talk to someone.
Did you try contacting them through Twitter? Sounds weird but their social media team sometimes responds faster than phone support. DM them your issue (no personal info) and they might escalate it.
Been there. Waited 2 months just to have my claim vanish. I ended up using claimyr.com to get a rep on the phone and then I had to be SUPER specific about what happened. Use these exact words: 'My claim was archived during system maintenance and needs to be restored from the archive database.' They'll know exactly what to do if you say it that way.
Dyllan Nantx
I went through this last year. The most important thing is to file Form 14039 (Identity Theft Affidavit) with the IRS so they know not to come after you for taxes on benefits you didn't receive. Also file a report at identitytheft.gov which creates a personalized recovery plan.
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TillyCombatwarrior
Not just you, there's a HUGE wave of unemployment fraud happening in NY right now. My whole office got hit (5 people!). We all got tax forms for benefits none of us ever filed for. NY unemployment is completely overwhelmed with these cases.
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Anna Xian
•Same at my company! Our HR department sent out a mass email because like 12 employees all got fraudulent unemployment claims in their names. Something big is happening.
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Jungleboo Soletrain
•wonder if it was a data breach somewhere? seems weird that so many people from the same companies are getting hit 🤔
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