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Honestly the whole system is confusing on purpose. I spent hours trying to figure out my calculation and even when I called NYS Department of Labor they couldn't explain it clearly. At least you got approved though - that's the hardest part these days with all the adjudication delays.
I totally get the frustration with reaching them by phone. When I had questions about my calculation, I actually used this service called Claimyr (claimyr.com) that helped me get through to an actual NYS Department of Labor agent. They have a video demo showing how it works: https://youtu.be/qyftW-mnTNI. Made the whole process way less stressful than trying to call myself.
I had trouble getting through to NYS Department of Labor when I filed last year. The phone lines are always busy no matter what the unemployment rate is. If you need to talk to someone and can't get through, I found this service called Claimyr that helped me reach an agent. You can check them out at claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really saved me when my claim got stuck in adjudication.
How much does something like that cost? Seems like we shouldn't have to pay to reach our own state agency.
I had trouble getting through to the NYS Department of Labor phone lines when I needed to check on my claim status after filing. If you run into issues reaching them, I found this service called Claimyr that helped me get connected to an actual agent. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really saved me hours of busy signals and dropped calls.
Restaurant industry has been brutal lately. Make sure when you file that you mention the permanent closure - that should help your claim get processed faster since there's no question about the reason for separation. Also start your job search activities right away because NYS has work search requirements you'll need to meet each week.
Same thing happened to my brother - fired for 'poor performance' but really they just wanted to get rid of him before his probation period ended. He got unemployment no problem. Just be honest on your application and let NYS Department of Labor sort it out.
Oliver Fischer
Just want to say hang in there - I know how stressful the waiting period is when you're worried about bills. Most people do get approved eventually if they qualify. Keep checking your my.ny.gov account for any messages or requests for documentation.
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Natasha Petrova
The NYS Department of Labor has been pretty overwhelmed lately from what I hear. My cousin works there and says they're still dealing with higher than normal claim volumes. But like others said, as long as you were laid off due to downsizing and not fired for misconduct, your claim should go through fine. Just takes time unfortunately.
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