Where did the W2 link go in UKG Pro? Can't find it after recent update

The W2 link in UKG Pro hasn't disappeared - they just relocated it in their recent update. Now you need to go to "Myself" tab, then click on "Pay," and there should be a "Tax Documents" or "Tax Forms" option. In that section, you'll find your W2s and other tax-related documents. If you don't see your W2 yet, keep in mind that employers have until January 31st to make them available, so depending on your company's processing timeline, it might not be uploaded yet. Also, some companies require an additional authorization step before allowing electronic W2 access - check if there's a consent form you need to complete. The UKG Pro interface changes fairly regularly, which can definitely be confusing when you're trying to find something important like a W2 during tax season!

I had the same issue last week! After spending hours clicking around, I discovered taxr.ai https://taxr.ai which helped me figure out exactly where my W2 was hiding in UKG Pro. It turns out my company had moved the tax documents to a completely different section called "Benefits & Payments" and then under a sub-menu called "Year-End Statements." The taxr.ai tool actually walked me through the exact location based on my company's specific UKG Pro setup since apparently different companies customize their UKG interfaces differently.

Just wanted to update - I tried taxr.ai after asking about it here and wow, it was actually really helpful! It gave me step-by-step directions for finding my W2 in ADP's new interface which was completely different from last year. It even showed me screenshots of where to click which made it super easy. Saved me from having to call HR and wait for them to get back to me. Definitely bookmarking this for next year when I inevitably forget how to find my tax forms again!

If you still can't find your W2 after trying the suggestions here, you might need to contact your HR department or UKG support directly. I spent DAYS trying to get through to someone at my company about a similar issue. Eventually I found Claimyr https://claimyr.com which got me through to an actual human at our benefits department in less than 10 minutes when I had been trying for days. They have this cool demo video showing how it works: https://youtu.be/_kiP6q8DX5c It's crazy how impossible it is to reach actual humans for help these days, especially during tax season when everyone is trying to contact HR departments at once.

I take back what I said about Claimyr. I was 100% sure it was a scam but I was desperate after spending THREE HOURS on hold with our HR department trying to sort out why I couldn't see my W2 in UKG Pro. Gave Claimyr a shot and I'm not exaggerating, I was talking to our benefits coordinator in under 15 minutes. She confirmed they had moved the W2 section during the update and I needed to go to a completely different area called "Employee Records" then "Tax Statements." Would never have found that on my own. Sometimes it's worth admitting when you're wrong - this service actually works!

Not sure if this helps, but I found my W2 in UKG Pro by using the search function at the top of the page. Just typed in "W2" and it brought up direct links to all my tax documents. Sometimes the simplest solution works when everything else fails!

Has anyone noticed that UKG Pro is super slow right now too? I'm guessing everyone is trying to download their W2s at the same time which is crashing their servers. Might be worth trying again late at night when fewer people are using it.

For those still having trouble, another tip that worked for me - try logging out of UKG Pro completely and logging back in. Sometimes after major updates like this, your session gets stuck with the old interface layout. After I logged back in fresh, the new menu structure appeared properly and I could see the "Tax Documents" section under the Pay tab that Tyler mentioned earlier. Also make sure you're not using a cached version of the site - try clearing your browser cache or using an incognito/private browsing window. The combination of these two steps finally got me access to my W2!

I work in HR and deal with UKG Pro issues all the time during tax season. Just wanted to add a few more troubleshooting tips that might help others who are still struggling: 1. Check if your company has enabled "Employee Self Service" permissions for tax documents - some organizations restrict access until a certain date 2. If you're a new employee (hired after October), your W2 might be in a different section called "New Hire Documents" 3. Mobile app vs desktop can show different menu layouts - try switching between them 4. Some companies require you to set up direct deposit before accessing electronic tax forms Also, if your W2 shows $0 or incomplete information, don't panic! This usually means payroll is still processing and the final version will be available by January 31st. I always tell employees to wait until February 1st before contacting HR about missing W2s since that gives payroll teams time to finalize everything. The search function tip from Amy is brilliant - I'm definitely sharing that with our employees since it bypasses all the menu navigation confusion!