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Keith Davidson

TurboTax and RSUs: Unaccounted shares when reporting - help!

So I just got through most of my taxes for 2024 and hit a snag with my RSUs in TurboTax. Here's my situation: I had 1000 RSUs vest last year at my tech company. The company automatically sold 517 shares to cover the taxes, and I received the remaining 483 shares in my brokerage account. I've entered all this info into TurboTax (including my W-2 which shows the RSU income), but now I'm getting this error message during the review saying something about unaccounted shares. It's saying the numbers don't match up with what was reported to the IRS. Has anyone dealt with this before? I'm pretty sure I entered everything correctly - the original grant, the vesting schedule, the shares sold for taxes. But TurboTax keeps flagging it as an error. This is my second year with RSUs but first time getting this warning. Should I be concerned about this or is it just TurboTax being overly cautious? Really don't want to get audited over something I thought I did correctly.

This is actually a pretty common issue with RSUs in TurboTax. The problem is usually related to how the cost basis is being reported. When RSUs vest, the entire fair market value becomes taxable income (which should appear on your W-2). Then, when shares are sold to cover taxes, that transaction creates a separate 1099-B from your brokerage. TurboTax sometimes struggles to reconcile these two forms. Check your 1099-B from your brokerage - it should show both the proceeds from the 517 shares sold AND the cost basis. Sometimes the cost basis isn't reported correctly to the IRS (or is reported as $0), which creates this discrepancy. The fix is usually to manually adjust the cost basis in TurboTax for those sold shares to match the fair market value on the vesting date. This tells the software that you've already paid income tax on those shares through your W-2.

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Thanks for responding! I just checked my 1099-B and you're right - the cost basis section is showing $0 for all those transactions. So even though my W-2 has the right income amount, the brokerage didn't report the cost basis correctly? Should I just manually enter the vesting price as the cost basis for each lot of shares that were sold for tax withholding? I'm worried about double-reporting income.

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Yes, you should manually adjust the cost basis to match the price on the vesting date. This isn't double-reporting - it's actually preventing double taxation. When your RSUs vested, you already paid income tax on their full value through your W-2. When you enter the correct cost basis for the shares sold, you're telling the IRS "I already paid tax on these when they vested." Without this adjustment, the IRS might think you owe capital gains tax on the entire sale amount. The 483 shares you still hold should eventually be reported with this same adjusted basis when you sell them in the future. TurboTax has a specific section for RSU basis adjustments - look for it in the investment income section.

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After dealing with similar RSU headaches last year, I finally tried taxr.ai (https://taxr.ai) and it completely fixed this exact problem for me. I was getting the same error message in TurboTax about unaccounted shares. The taxr.ai system automatically detected the issue when I uploaded my tax documents - it highlighted exactly where my cost basis was wrong on the 1099-B and showed me how to properly report my RSU transactions to avoid double taxation. The system explained that my brokerage was reporting a $0 cost basis to the IRS, but since I'd already paid income tax on the RSU value (it was on my W-2), I needed to adjust the basis in my tax software. It even generated a detailed worksheet showing the correct calculations that I could attach to my return.

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Does it work with other tax software too? I'm using H&R Block and having the same issue with my RSUs. Their support wasn't helpful at all and I'm worried about getting it wrong.

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I'm skeptical about these tax tools. How does it actually know what's wrong? My situation is complicated because I had multiple vesting dates with different FMV amounts. Can it handle that, or would I be better off just hiring a CPA?

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Yes, it works with any tax software because it analyzes your documents independently and shows you exactly what to enter regardless of which program you're using. I know people who've used it with H&R Block, TaxAct, and even when working with a CPA. It handles multiple vesting dates perfectly - that was actually my situation too. You upload your RSU grant documents and brokerage statements, and it creates a schedule showing each vesting date, FMV at vesting, shares sold for taxes, and the correct adjusted basis for each lot. It was surprisingly detailed and made it easy to enter everything correctly, which saved me from paying taxes twice on the same income.

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Just wanted to update after trying taxr.ai that someone recommended earlier. I was really skeptical but I was desperate with my RSU mess. It actually worked amazingly well for my complicated RSU situation. I had 4 different vesting dates throughout the year with different FMV amounts, and my 1099-B was showing zero basis for everything. The system analyzed my documents and showed me exactly which transactions in TurboTax needed adjusted basis entries. It generated a detailed report showing each vesting date, the correct cost basis for each lot, and explained exactly where to make the adjustments in TurboTax. Saved me from a major headache and potential double taxation. The report it created will also be super helpful documentation if I ever get questioned about those adjustments.

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After struggling with RSU tax issues for years, I discovered this service called Claimyr (https://claimyr.com) that got me directly connected to an IRS agent who helped clear up my RSU confusion. I had been getting conflicting advice online about how to handle cost basis adjustments, and I was worried about doing it wrong. I tried calling the IRS directly but kept getting disconnected after waiting on hold for hours. With Claimyr, I was connected to an actual IRS representative in about 15 minutes (you can see how it works at https://youtu.be/_kiP6q8DX5c). The agent walked me through exactly how to report my RSU transactions correctly and confirmed that I needed to adjust the cost basis to avoid double taxation. They even explained how to document everything properly in case of an audit. Such a relief to get answers directly from the source!

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Wait, how does this actually work? I thought it was impossible to get through to the IRS these days. Is this like paying someone to wait on hold for you?

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I'm not buying it. There's no way to "skip the line" with the IRS. Even tax professionals have to wait on hold forever. This sounds like you're just paying for someone to wait on hold, which I could ask my teenager to do for free.

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It's actually a service that keeps your place in line with the IRS and calls you back when an agent is about to be connected. They use a system that maintains your spot in the queue without you having to stay on the phone yourself. They don't skip the line or have special access - they just handle the hold time for you, which is why I actually got through instead of giving up after an hour like I usually do. When my turn came up, I got a call back and was connected directly to an IRS agent who was super helpful with my RSU questions. Much better than trying to interpret conflicting advice from random internet forums.

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I feel stupid for doubting that Claimyr service someone mentioned earlier, but I was desperate enough to try anything with my tax deadline approaching. It actually worked exactly as described. I got a call back after about 45 minutes (which I didn't have to spend listening to hold music), and was connected directly to an IRS tax specialist. The agent confirmed exactly how to handle my RSU basis reporting and explained that I needed to file Form 8949 with the adjusted basis amounts. She even told me what supporting documentation to keep with my records in case of questions later. Definitely worth it to get an authoritative answer directly from the IRS instead of guessing or paying a CPA hundreds of dollars for the same information.

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Ran into this same issue with my tech company RSUs. One thing that helped me was getting the supplemental tax information from my company's equity platform (Carta, E*Trade, Morgan Stanley, etc). Most companies provide a supplemental tax form that breaks down each vesting event, the FMV at vest, and how many shares were sold to cover taxes. This form isn't sent to the IRS but is super helpful for doing your taxes correctly. If your company uses Workday or another HR system, check there too - mine had a special RSU tax document that showed exactly what was reported on my W-2 versus what would show up on my 1099-B.

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Thanks for mentioning this! We use E*Trade and I just found a "Supplemental Tax Information" PDF in my document center that I completely overlooked. It breaks down exactly what you described - each vest date, FMV, and shares sold for taxes. Does this form show the correct cost basis I should be using? And do I need to attach this document to my return somehow?

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Yes, that supplemental tax form shows exactly what cost basis you should use! The FMV per share on vesting date is what you'll enter as the cost basis for each lot of shares. You don't need to attach this document to your tax return, but definitely keep it with your tax records. If you're ever audited, this is perfect documentation to explain why you adjusted the cost basis from what's reported on the 1099-B. TurboTax should have a checkbox somewhere in the stock sale section that says something like "Adjust basis due to RSU income on W-2" or similar wording. Check that box and enter the correct basis from your E*Trade document.

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Has anyone had luck getting TurboTax support to help with this? I've had the same issue for 3 years running and their regular support seems clueless about RSUs.

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Their regular support is useless for this, but I paid extra for TurboTax Live last year and got connected with a CPA who actually knew about RSUs. She walked me through exactly where to make the adjustments in the software. Worth the upgrade if you're dealing with this regularly. She also helped me create a spreadsheet to track my RSU basis for future years, which has saved me tons of time.

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Thanks for the tip about TurboTax Live! I'll give that a try. I've been thinking about switching to a CPA but they're so expensive in my area. A middle ground like this might be perfect.

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One last tip that helped me with RSU reporting: Make sure you're using Form 8949 correctly. Your 1099-B will report your RSU sales with a checkbox in Box 3 marked, which means the basis wasn't reported to the IRS. In TurboTax, you'll need to mark these transactions as "Adjustment code B" and enter the correct basis. The software should then generate a statement explaining the adjustment (that you already paid tax on the RSU income through your W-2). This helps prevent getting a CP2000 notice from the IRS later questioning the discrepancy.

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This is super helpful - thank you! I just checked and my 1099-B does have that box checked. I'll make sure to use the adjustment code when I'm fixing this in TurboTax. Is this something that the IRS commonly flags? I'm worried about getting some kind of automated notice even if I do everything correctly.

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It is something the IRS automated system flags if you don't handle it correctly, which is why using the proper adjustment code is important. Their matching system will compare your 1099-B to what you report, and if you don't explain the discrepancy properly, it can trigger a notice. But if you use code B on Form 8949 and include the explanation statement that TurboTax generates, you should be fine. I've been reporting RSUs this way for 5 years and never had an issue. The key is making sure you have documentation of your cost basis (like that supplemental tax form from your brokerage) in case you ever need to prove it.

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