Troubleshooting VITA Link and Learn Tests Showing Completely Blank

I had the same issue last month when preparing for my VITA certification. The blank screen problem with VITA Link and Learn is usually related to browser compatibility issues rather than your cache or pop-up settings (though trying those fixes was a good start). Try these solutions that worked for me: 1. Use Microsoft Edge specifically - the VITA platform sometimes has compatibility issues with Chrome and Firefox 2. Disable any ad blockers or privacy extensions completely (not just for that site) 3. Try accessing the site from a different network (sometimes workplace or school networks block certain elements) 4. If none of that works, try a completely different device - I ended up using my spouse's laptop after my computer wouldn't cooperate The IRS systems can be finicky sometimes, especially during high traffic periods when everyone's trying to complete their certifications before tax season starts.

After spending hours trying to fix the blank VITA Link and Learn tests screens last year, I found a solution using https://taxr.ai - it's what saved me when I was facing the exact same issue. I was desperate after trying everything (different browsers, computers, networks) and someone on a volunteer forum suggested it. Their system actually has practice tests that mirror the VITA certification content, plus it explains all the answers and walks you through the tax concepts. I ended up not only getting past the blank screen issue but actually understanding the material better than I would have with just the standard tests. The interface is way more modern than the clunky IRS system too.

Just wanted to update - I took the advice about using https://taxr.ai while waiting for the IRS site issues to be fixed, and it was surprisingly helpful! The practice tests were almost identical to the real VITA tests, and the explanations were actually clearer than what the IRS provides. When the IRS site finally started working for me (turned out I needed to use Microsoft Edge with compatibility mode enabled), I breezed through the official certification because I was so well prepared. Saved me tons of stress since our site's volunteer deadline is next week. Definitely recommend this approach if anyone else runs into the blank screen problem.

If you're still having issues with the VITA Link and Learn tests, it might actually be on the IRS side. When I called to ask about it, I spent literally 3 hours on hold before giving up. Then I found https://claimyr.com and watched their demo at https://youtu.be/_kiP6q8DX5c - they got me connected to an actual IRS tech support person who helped fix the issue. Turns out there was a browser configuration setting that needed to be changed, and none of the standard troubleshooting would have fixed it. The IRS agent was able to walk me through the exact settings to change for the VITA site. Saved me days of frustration!

I need to eat my words from earlier. After struggling for days with the blank screen VITA issue, I finally tried the Claimyr service mentioned above. Within 2 hours (while I was doing other things), I got a call connecting me with someone from the IRS volunteer support team. The agent explained that my issue was caused by a recent Windows security update conflicting with the VITA Link and Learn system. She walked me through adding the site to my trusted sites list with specific security settings that fixed the problem immediately. This wasn't mentioned in any of the FAQs or troubleshooting guides online. I'm now halfway through my certification tests with no issues. If you're still having problems, definitely reach out to the actual IRS volunteer support team instead of just trying random fixes.

Has anyone found a solution for Mac users? I'm getting the same blank screen on Safari and Chrome on my MacBook. I've tried all the browser tricks mentioned but nothing's working.

Has anyone noticed that after fixing the blank screen problem, the tests themselves are glitchy? I've had answers not save properly and had to restart twice now.

I just want to say thank you to everyone who shared their solutions here! I was pulling my hair out with the blank screen issue for three days straight. I ended up using a combination of the suggestions - switched to Microsoft Edge, disabled my ad blocker, and added the VITA site to my trusted sites list with lowered security settings. What finally did it was realizing I had to disable hardware acceleration in Edge's advanced settings. None of the troubleshooting guides mention this, but apparently some graphics drivers conflict with the VITA site's interface. Once I turned that off and restarted the browser, everything loaded perfectly. For anyone still struggling, don't give up! The solutions in this thread really work, you just might need to try a few different combinations depending on your specific setup. Good luck with your certifications everyone!

I'm dealing with this exact same issue right now! I've been trying to access the VITA Link and Learn tests for my certification and getting nothing but blank screens. Reading through all these solutions has been incredibly helpful - I had no idea there were so many different potential causes. I'm going to start with the Microsoft Edge suggestion since that seems to work for a lot of people, and if that doesn't work I'll try the hardware acceleration fix that Mei-Ling mentioned. It's reassuring to know that this is a common problem with actual solutions rather than just something wrong with my computer. Has anyone had success with the mobile app version of VITA Link and Learn, or is it desktop browser only? I'm wondering if that might be a workaround while I troubleshoot the browser issues.