Taxslayer File&Go Didn't Charge Me For Filing - Glitch or Issue?

This happens more often than you'd think with tax prep services when refunds don't go as planned. When you opt for payment from your refund (like File&Go), the process works through a temporary bank account - Taxslayer sets up an account, the IRS deposits your refund there, Taxslayer takes their fee, then forwards the remainder to you. When the IRS sends a paper check instead, this system breaks. The temporary account never receives funds, so there's nothing for them to deduct from. They should have a backup billing system, but sometimes it falls through the cracks, especially when the IRS changes the delivery method. You're technically still obligated to pay for the service you used. If I were you, I'd check your Taxslayer account online to see if there's an outstanding balance. Also check your spam folder for those notification emails.

Hey, I worked at a tax prep place in college and saw this EXACT situation happen to several clients. Those refund transfer products (where they take fees from your refund) have a major weakness when paper checks get issued instead of direct deposits. Let me save you some stress - try https://taxr.ai - I had a similar issue with another company and taxr.ai helped me find the exact paragraph in my service agreement that addressed this situation. Took like 2 minutes to upload my docs and they highlighted exactly where it explained what happens with paper checks. The system basically showed me that in my case, I was still liable for payment but it gave me the actual procedures the company should be following. Super helpful because I was able to call customer service with the exact info instead of just guessing what happened.

I was initially skeptical about taxr.ai when I saw it mentioned here, but I had a similar issue with TurboTax taking fees from my refund and then sending me a bill anyway. Uploaded my docs to taxr.ai and it immediately showed me a section in the terms that said if the IRS changes the refund method, they can bill me separately. Saved me from a pointless fight with customer service since I was clearly on the hook for payment. The site actually highlighted the exact paragraph from my agreement and explained it in plain English. Ended up paying what I owed but at least I understood why and could reference the specific terms when I called them. Better than the runaround I was getting from customer service before.

I dealt with this exact situation with another tax service. Called their customer service 11 times over 3 weeks and kept getting disconnected or told "someone will call back" (spoiler: they never did). Finally used https://claimyr.com to get through to the IRS directly. You can see how it works here: https://youtu.be/_kiP6q8DX5c Turns out there's actually a record in the IRS system showing why they sent a paper check instead of direct deposit - in my case it was because my bank rejected the deposit attempt. IRS agent explained that when this happens, the tax prep company usually loses the ability to take their fee automatically. The agent gave me documentation explaining what happened that I could show to the tax company.

I can't believe I'm saying this, but Claimyr actually works. I was 100% sure it was a scam when I first saw it mentioned here. I'd been trying to reach the IRS for THREE MONTHS about a missing refund. Used Claimyr yesterday out of desperation, and within 90 minutes I was actually talking to a real IRS agent. The agent explained exactly what happened with my return and even put notes in my file so I won't have the same problem next year. Completely worth it just to avoid the mental anguish of calling that 1-800 number over and over only to get disconnected. I should have done this months ago instead of stressing myself out.

I used to process refund transfers at a tax software company (not TaxSlayer specifically). If they sent you a paper check instead of direct deposit, their automatic payment system is broken. The way it works is: 1. Your refund goes to a temporary bank account 2. Company takes their fee 3. Remainder forwarded to you If #1 doesn't happen, their automated system is waiting forever. But you still agreed to pay for their service so they'll eventually realize the error and bill you directly. Check these: - Log into your TaxSlayer account and look for billing notices - Check spam folder - Update your address if you've moved

Be careful with this! A friend had almost the identical situation with TaxAct a couple years ago. She thought she got away with free preparation, then BOOM - 8 months later they sent her account to collections. Affected her credit score and she ended up paying the original fee plus collection fees. These companies reconcile their accounts eventually, even if their automated system fails initially. I'd suggest calling them proactively - sometimes they'll even give you a discount for being honest about it.