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According to IRS Publication 2043 (section 4.2), the Direct Deposit Date is when the IRS releases the funds to the financial institution, not necessarily when you'll receive them. When fees are deducted, your refund follows this path: 1. IRS sends to SBTPG (TurboTax's bank) 2. SBTPG deducts TurboTax fees 3. SBTPG sends remaining amount to your bank 4. Your bank processes the deposit This process typically takes 1-3 business days after your DDD. I'd recommend checking your SBTPG account at taxpayer.sbtpg.com to see the current status.
Last year I was in exactly the same boat - filed with TurboTax, had fees taken out, and my DDD was Feb 24th. The money didn't hit my bank account until Feb 27th, which was 3 days later. The delay happens because your refund doesn't go directly from the IRS to your bank - it goes: IRS ā SBTPG (TurboTax's bank) ā Your bank. Each step can take 24-48 hours to process. I remember checking my account literally every hour and driving myself crazy! The technical term for this is a "Refund Transfer Product" and it's how TurboTax can deduct their fees directly from your refund instead of charging your credit card upfront.
Is there any way to check the status with SBTPG directly? Do they have a tracking system or something?
Omar Hassan
ā¢Do credit unions process these faster than big banks? Wondering if that makes any difference.
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Zainab Ahmed
Have u checked your account transcript instead of return transcript? Sometimes acct transcript updates first and shows pending refund info before the return transcript becomes available. Also, did u try checking at diff times? Some ppl see updates around 3-4am on Thurs for cycle 05.
The IRS is required under Internal Revenue Manual 21.4.1.3 to process returns within 21 days, but identity verification extends this timeline significantly. I was in your exact situation last year - filed 2/3, verification notice 2/20, notice disappeared 3/5, reappeared 3/15. My transcript finally updated on 3/23 and refund deposited 3/27. You need to act quickly though - if they don't hear back on verification within 30 days, they can freeze your refund under procedure 6490.1 until you respond to a formal 5071C letter.
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Colorado changed their verification system. Huge backlog now. Everyone's waiting longer. My return from January 15th just finished. Yours should be soon. State budget issues causing staffing problems too. Just wait it out.
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Amina Sy
I think there might be some confusion about how the Credit Karma Money accounts work with tax refunds. From what I understand, they *might* process a bit differently than traditional banks, especially if you paid your TurboTax fees upfront rather than having them deducted from your refund. It seems like the upfront payment method sometimes follows a different processing path, although I'm not entirely sure why that would be the case.
I had this exact situation last year, so let me walk you through what happened with me: 1. Filed with TurboTax and selected Credit Karma card 2. Got a DDD of 2/18/23 3. No deposit on that date 4. Called Credit Karma on day 3 - they confirmed they could see it pending 5. Money appeared on day 4 at around 3am The Credit Karma rep explained that they process tax refunds in batches, and while they receive the funds from the IRS on the DDD, they have an internal verification process that takes 2-4 business days. It's frustrating but completely normal. I appreciate everyone sharing their experiences here - it definitely helps reduce the anxiety of waiting!
Mateo Sanchez
This is a common misunderstanding. TurboTax gives you an ESTIMATED deposit date based on normal processing times. It has no special insight into your actual IRS processing status. The transcript not showing your return yet is because there's a delay between IRS acceptance and transcript updates. This happens to thousands of filers every day. Your return is probably fine, just in the processing queue. Give it 3-5 more business days before worrying.
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Yuki Kobayashi
ā¢If the return was accepted but isn't showing on transcripts yet, would calling the IRS help at this point? Or would they just see the same information we can see online?
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Carmen Vega
ā¢According to the IRS website at irs.gov/refunds, phone representatives won't have any additional information until 21 days after e-filing. I was in this exact situation last year and spent hours trying to get through on the phone only to be told they couldn't see anything more than what was showing online. I feel your pain with the uncertainty!
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QuantumQuester
Think of it like checking your tracking number right after dropping off a package. The postal system knows it exists, but it hasn't been scanned at the first sorting facility yet. TurboTax is telling you they handed your return to the IRS (and the IRS accepted it), but the IRS hasn't fully processed it into their main system where transcripts live. This is totally normal this time of year when they're processing millions of returns.
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