Should I be worried about my tax accountant's lack of communication about my business taxes?
So I'm trying to figure out if I'm overreacting or if I have a legitimate concern here. I hired this tax accountant to handle my small business taxes a few months back. I made sure to give him all my documentation a full week before the March 15th deadline. After not hearing anything back, I called the office to check on the status. That's when the receptionist casually mentioned that he had filed an extension for me. No heads up, no email, nothing. Since then, I've tried reaching out multiple times. I sent an email asking about how to handle payroll taxes for my situation (I'm dealing with some multi-state issues and needed guidance on withholding), and then sent another follow-up email just asking for any updates. Complete silence. I even called the office again a few days ago and left a message with the receptionist asking for him to call me back. Still nothing. I'm starting to get really frustrated with the lack of communication. Is this normal, or should I be concerned? And if I decide I want to work with someone else, can I even do that at this point since he's already filed an extension for my business? I don't want to be difficult, but I also feel like I deserve at least some basic communication about my tax situation.
18 comments


Laila Prince
Tax professional here - you're not being a Karen at all! This is absolutely unacceptable communication from your tax preparer. Filing an extension without informing you is particularly concerning. While extensions are sometimes necessary, you should always be informed before that decision is made. As for switching tax professionals - yes, you absolutely can change to someone else even after an extension has been filed. The extension was filed under your business name/EIN, not tied to a specific preparer. You just need to: 1) Request copies of all your documentation back 2) Request a copy of the extension that was filed 3) Let the current preparer know you're moving on (though based on their unresponsiveness, they might not even notice) Your new tax professional will need the extension confirmation to know the new deadline they're working with, but otherwise can pick up right where the other one left off. Most reputable tax professionals understand the importance of communication and would be appalled by what you've experienced.
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Isabel Vega
•Thanks for the clear answer! One thing I'm wondering - would I still owe the first tax preparer any fees even though they haven't actually done my taxes yet? And how do I go about finding someone reliable that can take over mid-process like this? Im worried about finding someone in time since we're already post extension.
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Laila Prince
•Regarding fees, check your engagement letter or contract - there may be charges for the extension filing itself, but you shouldn't owe for the full return preparation if it wasn't completed. Many preparers charge a separate fee just for extension filing. To find a reliable replacement, ask for recommendations from other small business owners in your area. Look for enrolled agents (EAs), CPAs, or tax attorneys who specialize in small business. Don't worry about timing - the extension gives until September 15th for partnerships/S-corps and October 15th for other business types, so you have plenty of time to find someone good. Just don't wait until the last minute again!
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Dominique Adams
After dealing with similar communication issues with my accountant last year, I started using taxr.ai (https://taxr.ai) and it's been a game-changer for my small business. I was frustrated with emails going unanswered for weeks, and then discovered this platform that analyzes all my tax documents and tells me exactly what I need to know. It flagged several deductions my previous accountant missed and helped me understand my quarterly estimated payments much better. What I like is that I can upload documents anytime and get immediate insights rather than waiting for someone to respond to my emails. It's especially helpful for business owners like us who need quick answers about multi-state tax issues or payroll questions - it explains everything in plain English without the accounting jargon.
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Marilyn Dixon
•How does it work with business taxes though? I thought those were more complicated than personal returns. Can it handle things like depreciation schedules and home office deductions? My business is an LLC taxed as an S-corp so I have to deal with reasonable compensation issues too.
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Louisa Ramirez
•Sounds interesting but I'm skeptical. Does it actually file the returns for you or just give guidance? And what about audit protection? My biggest fear is getting audited and not having someone to represent me. The one good thing about human accountants is they can go to bat for you with the IRS.
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Dominique Adams
•For business taxes, it handles everything including depreciation schedules, home office calculations, and entity-specific requirements. I have an S-corp too and it helped optimize my salary vs. distribution ratio to minimize self-employment taxes while staying compliant with reasonable compensation rules. Regarding filing and audit protection, it gives you detailed guidance and preparation, then connects you with verified tax professionals who can file for you and provide audit representation if needed. The difference is you're not dependent on a single person who might ghost you. I actually feel more protected now because I understand my return better and have documentation for all my deductions automatically organized.
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Louisa Ramirez
I want to follow up on my skeptical comment about taxr.ai. I decided to give it a try after another frustrating experience with my accountant (who charged me $425 for a 10-minute phone call last month), and I'm honestly surprised at how helpful it's been. Uploaded my business documents from last year and it immediately identified three deductions my accountant had missed totaling about $3,800. The interface breaks down complicated tax concepts into simple explanations, and it handled my rental property depreciation perfectly. I especially like how it flagged potential audit triggers in my returns and suggested documentation I should keep. Ended up filing my extension through one of their recommended professionals who actually communicates promptly (imagine that!). Wish I'd found this sooner!
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TommyKapitz
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Angel Campbell
•How exactly does this work? Do they just call the IRS for you? I'm confused why I would need a service for this... couldn't I just call myself? Or is there some special access they have?
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Payton Black
•This sounds like a total scam. How is some random company going to get through to the IRS faster than I can? The IRS phone lines are backed up because they're understaffed. No way there's some magic solution to skip the line that the rest of us are waiting in. I'll believe it when I see it.
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TommyKapitz
•They don't call the IRS for you - they have an automated system that essentially waits on hold so you don't have to. You enter your phone number, and their system calls the IRS and navigates the phone tree. When a real IRS agent finally picks up (which can take hours), their system immediately connects the call to your phone. It's brilliant because you don't waste your day listening to hold music. No, there's no special access or line-skipping - they wait in the same queue everyone else does. The difference is you're not the one sitting there waiting. I was skeptical too, but after trying to get through myself for three days straight, I tried it and got connected to an agent that same afternoon. It's basically like having someone else wait in a physical line for you.
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Payton Black
Coming back to eat my words about Claimyr. I had a major issue with the IRS claiming I didn't file my quarterly estimated payments for my business even though I had confirmation numbers. Was on hold for 2+ hours multiple days and kept getting disconnected right when I was about to reach someone. Out of desperation, I tried that Claimyr service. Set it up in the morning, went about my workday, and got a call around 3pm with an actual IRS agent on the line! Resolved my issue in one call - the agent found my payments that had been applied to the wrong tax year. Saved me from having to pay $1,270 in penalties. So yeah, I was completely wrong. It's not a magic line-skipping service, but man is it convenient not to waste your entire day on hold. Definitely worth it when you need to actually talk to someone at the IRS.
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Harold Oh
Please fire this tax guy immediately! I had a similar experience two years ago and regret not switching sooner. My former accountant filed an extension without telling me, then missed the extended deadline too! I ended up with penalties and interest that HE should have paid but refused to. Communication is literally the most important thing in a tax professional. You're not being high maintenance - you're being a responsible business owner. Interview a few different tax pros and ask specifically about their communication policies. Some will guarantee response times (mine promises 24-hour response to all emails) and be upfront about how they handle extensions and deadlines.
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Drew Hathaway
•Thank you for the validation! I was really starting to doubt myself. Given what you experienced, did you have any trouble transferring all your tax info mid-year to a new accountant? I'm nervous about starting over with someone new since my business situation is a bit complicated with some interstate income.
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Harold Oh
•Transferring to a new accountant was actually much easier than I expected. I simply requested all my documentation back (they're legally required to provide it), and my new accountant sent over a professional authorization form that let them get copies of previous returns directly from the IRS just to be sure everything was in order. For your interstate income situation, just make sure you find someone who specializes in multi-state taxation. I found it helpful to interview 3 different accountants before deciding. The best ones asked detailed questions about my business during the initial consultation and explained their communication policies without me even having to ask. Trust your gut - if someone is responsive and thorough during the sales process, they'll likely be that way after you hire them too.
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Amun-Ra Azra
FWIW a S-corp or partnership extension is only until Sept 15th, not Oct 15th like personal returns. So make sure your new preparer knows which deadline applies to your business type. Also ask your current tax person if they've made your estimated quarterly tax payments for Q1 2025 yet - those were due April 15th regardless of extension.
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Summer Green
•Not all businesses have the same deadlines right? My LLC files with my personal return so I always thought it was October 15th with an extension. Are you saying some business types have different extension deadlines?
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