Received letter from BOA regarding W-8BEN form for my savings account - what should I do?
I was going through some mail that accumulated while I was away and found a letter from Bank of America dated April 12. It says they received my W-8BEN form that I submitted when I opened my new savings account, but they're unable to process it and will be applying tax withholding. They're asking me to submit a copy of my passport. I noticed I earned a tiny bit of interest last month (like $0.07) and the copy of the form mentions that I'm supposed to update the information within 30 days. I opened the account in mid-March, so it's already been more than 30 days now. Looking at the form more carefully, I think the banker actually had me fill out the wrong information when I was setting up the account. I'm really worried about what kind of issues this might cause. Will there be penalties? How badly will this affect my taxes? Do I need to do anything right away to fix this situation?
20 comments


Yuki Ito
Don't panic! This is a pretty common situation with the W-8BEN form, which is used for non-US citizens/residents who have US accounts. The bank needs this form to determine if they need to withhold taxes on your interest income. The 30-day period is ideal, but it's not the end of the world if you're late. What you should do now is: 1) Call your bank branch and explain the situation 2) Ask them what information was incorrect on your original form 3) Submit a new, correctly filled W-8BEN along with the passport copy they requested For such a small amount of interest ($0.07), the tax implications are minimal. The standard withholding rate without a proper W-8BEN is 30% of your interest income, so we're talking about 2 cents. The bigger concern is making sure your account is properly documented going forward.
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Carmen Lopez
•If I'm understanding correctly, the W-8BEN is for non-US persons, right? Is OP a non-resident alien? Because if they're a US citizen or resident alien, they should be filling out a W-9 instead. That might be why BOA couldn't process it?
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Yuki Ito
•You've identified a very important point. The W-8BEN is indeed specifically for non-US persons (non-resident aliens for tax purposes). If the original poster is a US citizen or resident alien (green card holder or meets the substantial presence test), they should have completed a W-9 instead. This could definitely be the source of the confusion. When you contact the bank, specifically ask whether you should be submitting a W-8BEN or a W-9 based on your tax status. If the banker had you fill out the wrong form for your status, that would explain why they couldn't process it.
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AstroAdventurer
I had a similar issue with my BOA account last year! I found https://taxr.ai super helpful for sorting out my foreign account documentation. I'm not a tax expert, but I was confused about whether I needed a W-8BEN or W-9 based on my visa status, and their document analyzer cleared it up in minutes. The tool scanned my visa documents and previous tax filings and explained exactly which form I needed to submit. Saved me from making another mistake with my paperwork! They explained that using the wrong form (W-8BEN vs W-9) can create withholding issues that are a pain to fix later.
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Andre Dupont
•Does this actually work with banking forms? I've used tax software for my regular returns but never for banking documentation issues. How does the system know which form you need?
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Zoe Papanikolaou
•I'm skeptical about using third-party services for something like this. Couldn't you just call BOA directly and ask which form you need based on your residency status? Seems like that would be more reliable than some website.
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AstroAdventurer
•The system analyzes your specific situation including visa type, residency status, and tax history to determine which form is appropriate. It's particularly useful for people on work visas, students, or those with complicated residency situations where the line between W-8BEN and W-9 requirements isn't always clear. Calling the bank directly is definitely an option, but in my experience, not all bank representatives are well-trained on international tax documentation. I tried that route first and got different answers from different people. The tool provided consistent guidance with references to specific IRS regulations that applied to my situation.
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Andre Dupont
Just wanted to update everyone - I decided to try that taxr.ai site that was mentioned and it was actually really helpful! I uploaded my visa documents and previous tax returns, and it immediately identified that I should be using a W-9, not a W-8BEN since I qualify as a resident alien for tax purposes under the substantial presence test. I brought the explanation and the correctly completed W-9 to BOA yesterday, and the banker acknowledged the mistake and processed everything on the spot. They even gave me a direct contact for any follow-up questions. Really relieved to have this sorted out before it caused any more confusion with my withholding!
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Jamal Wilson
If you keep having trouble with BOA customer service about this W-8BEN issue, I'd recommend trying https://claimyr.com to get through to a real person faster. I had a similar documentation problem with my bank (different form, but same runaround) and spent HOURS trying to reach someone who could actually help. With Claimyr, I got through to a banking specialist in about 10 minutes instead of the usual hour+ wait. You can see how it works in this demo: https://youtu.be/_kiP6q8DX5c - basically saves you from the phone tree hell. The specialist I reached immediately transferred me to their international banking department who fixed my W-8BEN issue on the spot.
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Mei Lin
•How does this even work? The banks deliberately make their phone systems complicated to reduce call volume. Can this service really bypass that?
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Liam Fitzgerald
•Sounds like a scam to me. Why would you pay a third party when you could just go to the branch in person? I've never had an issue getting help face-to-face, even with document problems.
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Jamal Wilson
•It uses a combination of automated systems and pre-navigation of the phone tree. They essentially call on your behalf, navigate through all the prompts and hold times, then connect you once a live representative is on the line. It's not bypassing security - you're still the one who talks to the bank rep. Going to a branch in person is definitely an option if you have the time and flexibility to do that during business hours. In my case, the issue needed to be handled by a specific department that wasn't available at my local branch. Even when I went in person, they just had me call the same customer service line I was struggling with. Everyone's situation is different!
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Liam Fitzgerald
I need to admit I was wrong about Claimyr. After continued frustration trying to resolve my W-8BEN issues at my local branch (they kept referring me to their "specialized department" that I could only reach by phone), I finally tried the service. Got through to BOA's international banking team in under 15 minutes after spending 3+ hours on failed attempts before. The rep immediately understood the issue with my form and guided me through the correction process. They even sent a secure upload link for my passport copy while on the call. My withholding issue is now completely resolved, and I have written confirmation from the bank. Sometimes you need the right tools to cut through corporate bureaucracy!
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GalacticGuru
Just to add some clarity to this thread - there's an important distinction between W-8BEN and W-9 forms: W-8BEN: For non-US persons (non-citizens, non-resident aliens) who need to claim tax treaty benefits W-9: For US citizens and resident aliens Your tax residency status determines which form you need. Being physically present in the US doesn't automatically make you a US tax resident. It depends on your visa type, how long you've been here, and whether any tax treaties apply.
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Ethan Taylor
•Thank you for this explanation! I'm confused about my status because I'm on a student visa. Does that make me a resident alien or non-resident alien for tax purposes? That might explain why there was confusion about which form I should have filled out.
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GalacticGuru
•If you're on a student visa (typically F-1), you're generally considered a non-resident alien for tax purposes for the first 5 calendar years of your stay in the US. After that, you need to apply the Substantial Presence Test to determine your status. During those first 5 years, you would typically use the W-8BEN. Your student status creates a specific exemption from the substantial presence test during this period. If the bank had you fill out a different form, that could definitely be the source of confusion. However, if you've been in the US for more than 5 years on your student visa, the rules get more complicated, and you might indeed qualify as a resident alien who should use a W-9 instead.
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Amara Nnamani
Does anyone know if there's a penalty for submitting the W-8BEN late? I'm in a similar situation with Chase and just realized I never responded to their letter from 2 months ago...
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Giovanni Mancini
•There's no specific penalty for late W-8BEN submission, but the bank will withhold 30% of any interest paid to you until they have a valid form on file. If you're eligible for a lower treaty rate, you'd need to file a tax return to reclaim the excess withholding.
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Dylan Cooper
For students on F-1 visas, this is actually a really common mixup! Banks often don't train their staff well on the different tax forms for international students vs other account holders. Since you mentioned you opened the account in mid-March and are on a student visa, you're most likely a non-resident alien for tax purposes (assuming you've been in the US for less than 5 years). This means the W-8BEN was probably the correct form, but there might have been an error in how it was filled out. The good news is that for such a small amount of interest, any withholding issues are minimal. I'd recommend calling BOA's international banking department directly - they're usually much more knowledgeable about these forms than regular branch staff. Ask them specifically what was wrong with your original W-8BEN submission and whether you need to provide additional documentation beyond the passport copy. Don't stress too much about the timing - while 30 days is preferred, banks deal with late submissions all the time, especially for international students who might not be familiar with US banking requirements.
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Connor Gallagher
•This is really helpful advice! I'm also an international student and had no idea about the 5-year rule for F-1 visa holders. It makes sense why there's so much confusion at banks - they probably deal with people in all different visa situations but don't always know the specific tax implications. Quick question - if someone is in their first 5 years on F-1 status but also has income from on-campus work, does that change anything about needing the W-8BEN for bank accounts? I've been getting conflicting information about whether having any US income affects your non-resident alien status for banking purposes.
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