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Katherine Shultz

Bank of America requesting SSN for non-resident alien - Form W-9 confusion

I have a bit of a tax form dilemma and could use some help figuring out what to do. About 15 years ago, I studied in the US with an F1 visa and got a Social Security Number while I was there. I opened a Bank of America account during that time, and they never asked for my SSN when setting it up. I've since returned to my home country (haven't been back to the US since 2010), but I've kept the BoA account active for various reasons. The problem started last week when I logged into my online banking. There was a notification saying I needed to provide my SSN in my profile. I tried updating it online, but the system wouldn't let me. When I called customer service, they told me I needed to complete a W-9 form so they could update my account. I've looked up what a W-9 is, and it seems to be for US citizens or resident aliens only - I'm neither of those things. The form has a place for my SSN, but I'm worried about signing something that states I'm a "US person" when I'm clearly not. The bank rep assured me it wouldn't be an issue to provide my SSN while living abroad, but I'm concerned this might not be the correct form for my situation. Am I overthinking this, or could there be tax implications I'm not considering? Has anyone dealt with something similar with US banks while living overseas?

Marcus Marsh

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You're absolutely right to be cautious here. The W-9 form is specifically for US persons (citizens, resident aliens, etc.), and you should NOT fill this out if you're a non-resident alien. What you need instead is form W-8BEN (Certificate of Foreign Status of Beneficial Owner). The W-8BEN is specifically designed for non-US persons to certify their foreign status and claim treaty benefits if applicable. Bank of America is required by the IRS to have proper documentation for all account holders, which is why they're reaching out now - banks have been getting much stricter about tax documentation in recent years. Call Bank of America back and explain that you're a non-resident alien living permanently outside the US, and you need to complete a W-8BEN, not a W-9. You can reference your SSN on the W-8BEN form (there's a space for it), but you'll be properly identifying yourself as a non-US person.

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Thanks for this info! Quick follow-up question - does filling out the W-8BEN instead of W-9 change how the bank reports any interest earned? Also, do these forms expire after a certain time period or do you only need to fill it out once?

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Marcus Marsh

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Yes, the documentation affects how your account is reported to tax authorities. With a W-8BEN, the bank will generally withhold 30% on US-source income (like interest) unless you qualify for a reduced rate under a tax treaty between the US and your country of residence. W-8BEN forms typically expire after three years, or earlier if your circumstances change (like if you become a US resident). Banks will usually contact you when it's time to renew your documentation, but it's good to keep track of this yourself too.

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Cedric Chung

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Just went through something similar with my Chase account last year! I found this amazing service called taxr.ai (https://taxr.ai) that helped me figure out which form was appropriate for my situation as a former US student now living abroad. You can upload the W-9 form they sent you and it'll analyze whether it's the correct form for your situation. In my case, it confirmed I needed W-8BEN instead and explained exactly how to fill it out correctly to avoid future issues. The site also explained what parts of my SSN information I should include given my non-resident status, which was super helpful when dealing with the bank's confusion.

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Talia Klein

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Does this service actually work with foreign tax situations? I've been trying to figure out my tax obligations as a Canadian who briefly worked in the US and still has some investments there.

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I'm skeptical about these online tax helpers. How does it know all the different tax treaties between countries? My situation with Thailand and US banking was super complicated and even my accountant struggled.

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Cedric Chung

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Yes, it specifically handles cross-border tax situations including non-resident aliens with US accounts. It covers most major countries and their tax treaties with the US, explaining what benefits you might qualify for based on your specific situation. For complicated situations involving multiple countries or unusual investments, it breaks down the requirements step by step. It's not just generic advice - it analyzes your specific documents and flags potential issues before you submit them to a financial institution.

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Talia Klein

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I tried taxr.ai after seeing this thread and it was incredibly helpful! My situation was similar - Canadian who worked in California for 2 years and still have a US bank account and some investments. The service identified that I needed both W-8BEN for my bank accounts AND W-8BEN-E for a small business investment I have. The document analysis saved me from making a serious mistake - I was about to submit a W-9 which would have classified all my income as US-sourced. It also highlighted that I qualified for reduced withholding rates based on the US-Canada tax treaty and showed me exactly where to note this on the forms. My bank accepted everything without question!

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PaulineW

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Hey there! I ran into this EXACT problem with Citibank last year. After multiple frustrating calls with them, I discovered Claimyr (https://claimyr.com) which connected me directly to an IRS agent who explained the proper documentation for my situation. Check out their demo video: https://youtu.be/_kiP6q8DX5c The IRS agent confirmed that as a non-resident alien with a past SSN, I needed to file form W-8BEN, NOT W-9, and that the bank was mistakenly requesting the wrong form. She explained that banks often default to requesting W-9s because most of their customers are US persons. Getting direct confirmation from the IRS gave me the confidence to push back on the bank's request and demand the correct form.

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How does this even work? I thought it was impossible to get through to the IRS? I've been trying to resolve an issue for months and just get endless hold music.

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Chris Elmeda

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This sounds too good to be true. The IRS won't talk to you about bank requirements - they only deal with actual tax filings. I'm calling BS on this one.

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PaulineW

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It uses a system that navigates the IRS phone tree and holds the line for you until an actual agent answers. Then it calls you to connect with that live agent who's already on the line. You don't waste hours on hold. The IRS absolutely will answer questions about tax form requirements - that's part of their job. The agent I spoke with confirmed which form was appropriate for my non-resident alien status and explained how banks are required to collect proper documentation. It saved me from potentially misrepresenting my tax status, which could have led to problems down the road.

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Chris Elmeda

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I take back what I said about Claimyr. After being frustrated with this thread, I decided to try it myself for an unrelated tax question that's been bothering me for months. I fully expected it to be a waste of money, but I was connected to an IRS representative within about 45 minutes (without having to stay on the phone myself). The agent was actually really helpful about my form requirements as a non-resident with US investments. She clarified that I needed to file W-8BEN for my brokerage accounts but also needed to file a 1040-NR for some specific US-sourced income I had last year. None of my previous calls to the IRS general line ever went through - I would hang up after 2+ hours on hold. This service actually delivered exactly what it promised.

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Jean Claude

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One important thing to remember about your SSN - having one doesn't automatically make you a US person for tax purposes. Your tax residency status is what matters. If you're not a US citizen or green card holder, and you don't meet the substantial presence test (basically not spending significant time in the US), then you're considered a non-resident alien. Don't let the bank pressure you into filing a W-9 just because it's easier for them. Filing the wrong form could potentially flag your account in the IRS systems as being a US person who needs to file annual tax returns. Stick to your guns about needing a W-8BEN instead.

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Thanks for this explanation! If I fill out the W-8BEN instead of the W-9, will BoA still be able to add my SSN to my account profile? That seemed to be their main concern when I spoke with them.

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Jean Claude

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Yes, Bank of America can still add your SSN to your account profile with a W-8BEN form. The W-8BEN has a specific field for your US taxpayer identification number (which is your SSN in this case). The bank needs your SSN for their reporting requirements, but the form you use determines HOW they report your account. Using a W-8BEN properly identifies you as a non-resident alien, whereas using a W-9 would incorrectly classify you as a US person for tax purposes.

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Charity Cohan

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something to watch out for - i accidentally signed a W-9 for my US acct after moving back to australia and had a huge headache with the IRS sending me letters saying i needed to file tax returns!!! took almost a year to clear up. definitely use the W-8BEN like others have said. the banks rarely understand international tax stuff.

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Josef Tearle

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How did you resolve it? I'm in a similar situation and just realized I might have signed the wrong form when I left the States three years ago.

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Dmitry Volkov

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This is a really common issue that many former international students face! I went through something very similar with Wells Fargo a few years ago. The key thing to understand is that banks often don't have staff who are well-trained on the distinction between different tax forms for non-residents. When you call back, be very clear and persistent: "I am a non-resident alien living permanently outside the United States. I need to complete form W-8BEN, not W-9. The W-9 is only for US persons, which I am not." You might need to escalate to a supervisor or their international banking department. Also, keep in mind that once you submit the correct W-8BEN form, the bank will likely withhold 30% tax on any interest earned (unless your home country has a tax treaty with the US that reduces this rate). This is normal for non-resident accounts and much better than accidentally being classified as a US person for tax purposes. Don't let them pressure you into the wrong form just because it's easier for their system!

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This is exactly the kind of clear, direct language that works with bank representatives! I had a similar experience with Chase where the first two reps kept insisting I needed a W-9, but when I used almost these exact words and asked to speak with someone in their international banking department, they immediately understood and sent me the correct W-8BEN form. One thing I'd add - if you're still getting pushback, you can also mention that submitting a W-9 when you're not a US person could constitute making a false statement to the IRS, which neither you nor the bank wants. That usually gets their attention pretty quickly!

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I've been dealing with a very similar situation with my TD Bank account after moving back to the UK. The confusion around W-9 vs W-8BEN is incredibly common, and banks often default to requesting W-9s because it's what they're most familiar with. Here's what worked for me: I called and specifically asked to speak with someone in their "international accounts" or "non-resident banking" department. Regular customer service reps often aren't trained on these distinctions. When I explained that I was a non-resident alien who needed to file W-8BEN instead of W-9, they knew exactly what I was talking about and sent me the correct form immediately. Also worth noting - make sure you have documentation of your current foreign address ready when you call. They'll need to verify your non-resident status, and having utility bills or bank statements from your home country can help speed up the process. The W-8BEN will properly classify you as a non-resident alien and allow you to claim any applicable tax treaty benefits between your home country and the US. Much better than accidentally being classified as a US person who needs to file annual returns!

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Amina Sy

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This is really helpful advice about asking for the international accounts department! I've been dreading calling back after my first frustrating experience with regular customer service. Quick question - when you mentioned having documentation of your foreign address ready, did they actually ask you to provide proof during the phone call, or was it more for your own reference to answer their questions? Also, do you know if the W-8BEN needs to be notarized or have any special authentication, or is it just a standard form you fill out and send back?

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