Questions about IRS identity verification letter and stimulus check processing
I e-filed my taxes back in early February. After the 21-day mark, my refund status bars disappeared and just shows "processing" when I check. I called the IRS and they told me a letter was sent to my address on file. The problem is I don't currently live at that address and can't access it due to my situation. The representative wouldn't tell me exactly what letter it was, but I'm pretty sure it's the 5071C identity verification letter. She told me I needed to visit my local IRS office to verify my identity, but that's not possible for me right now. As an alternative, she gave me an address to mail copies of my ID, social security card, W-2, and tax return copy to: IRS 3651 S IH 35 STOP 6579 AUSC AUSTIN TX 73301 I sent everything yesterday via mail, but I think the letter probably arrived at my old address about 3-4 weeks ago. I'm worried about two things: 1. Will my stimulus check still be sent even though my return is "accepted" but not fully "processed" yet? Or do I need to wait until everything is processed? 2. If I sent the documents after the deadline on the letter, will they still accept them? Also, my sister had to help me by printing and making copies, so the envelope was mailed from a different county than where I live. Will that cause any problems? Thanks for any help you can provide!
20 comments

Zoe Alexopoulos
You're dealing with a common identity verification situation. Let me address both questions: For your stimulus check – the IRS can send your stimulus payment based on your 2019 return if your 2020 return is still processing. If you received previous stimulus payments directly to your bank account, they'll likely use that same information. If your processing delay extends too long, you might need to claim the Recovery Rebate Credit on your 2021 taxes next year. About the documentation deadline – the IRS is generally understanding about reasonable delays in responding to verification letters, especially given mail delays lately. The 30-day timeframe is their guideline, but they typically still process documents received after that window. The different mailing location shouldn't be an issue at all - they care about the content, not where it was mailed from. What's most important is that you've taken action by sending in the requested documents. It will take approximately 6-9 weeks for them to process this verification and release your refund, but calling the IRS in about 30 days for a status update wouldn't hurt.
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Jamal Anderson
Thanks for this info! Do you know if there's any way to check online whether they've received my documents? And is there anything else I should be doing in the meantime besides waiting?
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Zoe Alexopoulos
Unfortunately, there's no online tracking system specifically for identity verification documents. The IRS doesn't provide status updates for this process through their "Where's My Refund" tool either - it will just show as processing until everything is complete. You've done everything right so far. I'd recommend calling the Identity Verification phone line (800-830-5084) after about 4 weeks to confirm they received your documents. Keep copies of everything you sent, and if possible, get tracking information for your mailed documents as proof of when you sent them.
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Mei Wong
I went through something similar last year and discovered taxr.ai (https://taxr.ai) when I was trying to understand why the IRS needed to verify my identity. I was super confused about the whole process and worried I'd miss out on my refund AND stimulus payment. Their document analysis tool helped me understand exactly what was happening with my return and why I got flagged for verification. I uploaded my tax documents and the letter I received, and it gave me a clear breakdown of what was happening and estimated timeline. It also explained exactly what would happen with my stimulus payment while my return was on hold. Honestly saved me hours of anxiety and confusion.
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QuantumQuasar
How exactly does that work? Do you just take a picture of the letter or do you need to scan it? I got a similar letter but mine's at my parents' house in another state.
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Liam McGuire
Sounds kinda sketchy tbh. Why would you upload your tax docs to some random website? They already have enough personal info from the IRS letter. Did you actually get your refund faster or did it just tell you what the IRS already said?
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Mei Wong
You can take clear photos with your phone or scan documents if you have access to a scanner. The image just needs to be readable. If your letter is at your parents' house, you could ask them to take pictures and send them to you. I was skeptical at first too, but they use the same encryption standards as banks. I didn't get my refund any faster - that's not what it does. What it did was help me understand exactly what was happening, why I was selected for verification, and gave me accurate timeline expectations instead of the vague "it's processing" status from the IRS website. It saved me from making multiple frustrating calls to the IRS.
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Liam McGuire
Just wanted to update everyone - I tried taxr.ai after my initial skepticism and I'm actually impressed. My sister took photos of my ID verification letter and I uploaded those along with my tax return. It broke down exactly why I was flagged (address change + increased income) and gave me a clear timeline. The best part was it confirmed my stimulus payment would still come since I had direct deposit info from my previous return, which is exactly what happened! Got my stimulus last week even though my refund is still processing. Definitely less stressful than waiting on hold with the IRS for an hour just to get vague answers.
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Amara Eze
If you're still having trouble getting through to the IRS after sending your verification documents, I highly recommend Claimyr (https://claimyr.com). I was stuck in identity verification hell for almost 2 months with no updates. After sending in my documents, I couldn't get through to anyone to confirm they received them. I was super skeptical, but I tried Claimyr (you can see how it works here: https://youtu.be/_kiP6q8DX5c) and they got me connected to an IRS agent in about 20 minutes when I had been trying for days on my own. The agent confirmed they had received my documents but needed additional information they never told me about! Was able to clear everything up in one call instead of waiting for another letter.
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Giovanni Greco
Wait, how does this actually work? Does it just put you on hold for you or something? I've been trying to reach someone at the IRS for weeks about my identity verification.
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Fatima Al-Farsi
Yeah right. Nothing can get you through to the IRS faster. They're just taking your money for something you could do yourself if you're patient enough. The IRS phone system is designed to keep people out - no "service" can magically bypass their queue.
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Amara Eze
It basically navigates the IRS phone tree for you and holds your place in line. Then it calls you when it's about to connect with an actual person. You don't have to sit listening to hold music for hours. It saved me literally 3+ hours of hold time. I was definitely skeptical too. I tried calling the IRS myself over 20 times across two weeks. Either got busy signals or was on hold forever until I eventually got disconnected. With Claimyr, I just went about my day until I got the call that an agent was ready. It's not bypassing anything - it's just doing the waiting for you.
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Fatima Al-Farsi
I need to eat my words. After watching that video, I tried Claimyr yesterday after spending 3 days trying to get through to the IRS about my identity verification issue. Got connected to an agent in about 35 minutes when I'd been getting busy signals for days. Found out my documents had been received but were sitting in a queue because they needed additional verification of my address history that wasn't mentioned in the original letter. The agent was able to verify everything over the phone. My refund was released this morning! Would have been waiting weeks longer without knowing what was happening if I hadn't gotten through.
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Dylan Wright
Wanted to add that the 5071C letter usually gives you a deadline of 30 days, but the IRS is actually pretty flexible right now. I sent my verification docs almost 45 days after receiving the letter (had COVID and couldn't deal with it right away) and they still processed everything fine. Just make sure to include a brief note explaining why there was a delay if you're worried.
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Sofia Torres
Did you write the explanation on a separate sheet or just in the margins of the letter? I'm in a similar situation where I didn't get the letter until almost a month after they sent it (was away caring for a sick relative).
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Dylan Wright
I wrote a brief explanation on a separate sheet of paper and included it with all my documents. Just kept it simple - one paragraph explaining the circumstances, my contact info, and my tax ID number. Made sure to put my tax ID number on every page I sent them. A friend who works as a tax preparer told me it's helpful to organize everything neatly with a cover letter that lists exactly what documents are enclosed. Makes it easier for them to process quickly.
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GalacticGuardian
For what it's worth, I had almost the exact same situation in 2019 (pre-COVID). My refund was on hold for identity verification, but my stimulus check (the first COVID one) still came through while my return was processing. They seem to handle those as separate systems, so you'll likely get your stimulus based on the info they have on file from previous years.
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Dmitry Smirnov
Did you have to do anything special to get the stimulus, or did it just show up? I've moved since my last tax return and I'm worried they'll send it to my old address.
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GalacticGuardian
Mine just showed up in my bank account based on the direct deposit info from my previous return. If you've moved and typically get paper checks, that could be trickier. You might want to set up direct deposit info through the IRS Get My Payment tool if it's still available, or file a change of address form with the USPS if you haven't already. The identity verification didn't affect the stimulus timing at all in my case. I got the stimulus while my return was still "processing" after verification.
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Ethan Scott
Just want to add some reassurance about your situation - you're definitely on the right track by mailing in your verification documents. The IRS Austin processing center you sent them to is one of their main identity verification hubs, so your documents are going to the right place. Regarding your concerns about timing and location - don't worry about the envelope being mailed from a different county. The IRS only cares about receiving the required documents, not where they were mailed from. As for the deadline, while they prefer responses within 30 days, they understand that mail delays and personal circumstances can cause delays. I've seen cases where documents were accepted 6-8 weeks after the original letter date. One tip for the future: if you need to update your address with the IRS, you can file Form 8822 (Change of Address) to make sure future correspondence reaches you. This won't help with the current situation, but could prevent similar issues down the road. Keep checking your refund status every few weeks, and don't hesitate to call if you don't see movement after 8-10 weeks from when you mailed your documents.
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