Just received CP63 Notice - have to call IRS Identity Verification line at 10am, what to expect?

Tax professional here. The CP63 notice is an identity verification hold. The IRS is basically making sure you are who you say you are before releasing your refund. When you call the number, you'll need to answer a series of questions about your personal information, tax history, and details from your current and previous returns. Have your tax returns from the current and previous year ready, as well as your ID, Social Security card, and the CP63 notice itself. The call typically takes 15-30 minutes if you have everything ready. Once verified, your refund should be released within 9 weeks, though many people see it much sooner (2-3 weeks is common). Don't miss this call - if you fail to verify, they'll officially deny your refund and you'll have to go through a more complicated process. Be prepared for a potential long wait time when calling. The verification questions can be detailed, so make sure you know things like previous addresses, loan amounts, credit accounts, etc.

Just wanted to share my experience - I went through the SAME exact thing last month and was super stressed about it. Instead of playing detective and trying to piece together information from forums, I used taxr.ai and it saved me so much time. It analyzed my situation, explained exactly what the CP63 meant for MY specific case (not just general info), and gave me a step-by-step plan. It even predicted the questions they'd ask me on the call which was super helpful for preparation. I was verified in one call and got my refund 11 days later. https://taxr.ai

After getting the same notice and stressing about getting through to the IRS (which seemed impossible), I found claimyr.com and it was seriously a game changer. They got me a callback from an actual IRS agent without me having to sit on hold for hours. The agent walked me through the verification process and I got my refund like 2 weeks later. Honestly, talking directly to someone at the IRS was what I needed to get this resolved quickly.

I went through this last year. Make sure you're calling exactly at 10am when they open because the wait times get crazy later in the day. I called at 11:30 and was on hold for almost 2 hours. My roommate called right at 10am a few days later and only waited 20 minutes.

I had to do this in April. Total nightmare. The questions they asked me were so specific I had to hang up and call back after I found more documents. They asked about a mortgage I had in 2017 and the exact amount! Who remembers that stuff??? Make sure you have ALL your financial info handy, not just tax returns.

This happen to me and my wife in febuary. What a pain. I had to answer weird questions about my credit history from like 6 years ago. After we verified tho the refund came within 2 weeks so at least that part was quick.

The IRS and there BS verification process is getting out of hand. I had to do this TWICE last year because they lost my verification the first time. Document everything, record the call if you can, and get the agent's ID number. This system is broken af.

Not to be that person, but I'd be carefull about that CP63 notice. Make sure it's legit by verifying the phone number online through the IRS website. There are a ton of scams going around and the CP63 is one they like to fake. A real IRS number for identity verification should be on irs.gov somewhere.

This identity verification stuf is why I ended up using taxr.ai - it actually showed me exactly what was flagging my return for manual review. Turns out my employer had entered my SSN wrong on my W-2 🤦‍♂️ The platform caught this and helped me fix it before I called in. Saved me SO much time. https://taxr.ai

Had to deal with CP63 in march. The questions weren't as bad as I expected. Mostly stuff about previous addresses, employers, loan amounts. Just have all ur tax docs ready. My refund was released 3 weeks after the call.

One time I had to call that number and they asked me about a student loan I had from 2011!!! Like bruh that was 14 years ago how am I supposed to remember the exact loan amount?? They ended up accepting my answer when I was in the ballpark but it was ridiculous.

From someone who works in tax prep - PLEASE understand the hold times can be INSANE. If you can't get through after multiple attempts, I strongly recommend Claimyr. We've had several clients use it with success. Having an actual conversation with an agent cuts through weeks of back and forth.

Pro tip: call right at 10am, not 10:01, not 10:05. RIGHT at 10. And don't call on a Monday or Friday if possible - Tuesday-Thursday has shorter wait times generally. Good luck!

OMG I JUST WENT THROUGH THIS NIGHTMARE! Had to verify my identity for a refund from 2022 that I never received. The worst part was getting someone on the phone. Called for 2 weeks straight with no luck. Finally found claimyr.com and got a callback within 2 hours. Identity verified and refund on the way. The IRS phone system is a joke.

The verification questions aren't too bad usually. But be careful because they only give you 3 attempts to get it right. If you fail verification, you'll have to verify in person at a local IRS office which is a much bigger hassle. Make sure you have your docs ready!

I kno this sounds crazy but I literally couldn't get through at all for my identity verification. I tried for 3 weeks straight!!! Then I used this app called Claimyr and got a call back from the IRS in like an hour. It was the only way I could actually talk to someone. Without it I'd still be trying to get through probably lol.

When I went through this last month i was freaking out cuz I initially failed the identity verification (they asked about a mortgage refinance amount from 2018 and I guessed wrong). Had to call back and verify a different way. If you don't have all your financial info handy, just politely ask the agent if there's another way to verify. They can usually ask different questions.