Is H&R Block's $700+ charge for my tax return with Schedule C and capital gains justified?
I usually file my own taxes, but this year I had some complications with capital gains/losses and a Schedule C for my side business. I thought going to H&R Block in person would simplify things since I already use their software every year. What a disaster! My appointment started at 6pm and dragged until almost 10pm. The tax preparer spent nearly two hours just printing forms (ended up being around 15 forms total). We didn't even finish my return - just got through most of my personal stuff before calling it quits for the night. When I asked about pricing, I nearly fell out of my chair when they said it would be over $700 when completed! Apparently they charge per form, including forms they generated that had ZERO information on them. The preparer claimed the IRS requires submission of these empty forms, which sounds fishy. Now I can't even get a follow-up appointment. When I called, they said my tax advisor is completely booked and can't even schedule a callback. They have all my original documents in their folder too. I'm beyond frustrated after wasting hours without completing my return, facing this ridiculous cost, and not knowing when I'll get a callback. Should I just go in, get my original documents back, have them shred any copies, and walk out? I'd rather just file online at this point and consider the time spent a loss. Has anyone else had a similar experience with H&R Block or other tax prep services? Any advice on what my options are now?
21 comments


Brooklyn Knight
What you're experiencing is unfortunately common with some tax preparation chains. They often charge by form rather than by the complexity of your actual situation. For Schedule C and capital gains reporting, there are definitely more forms involved, but $700+ seems excessive. You absolutely have the right to collect your original documents and walk away. They cannot hold your paperwork hostage - those are your legal documents. I'd recommend calling ahead to schedule a quick pickup appointment just to ensure the right person is there with access to your file. As for the empty forms claim, that's not entirely accurate. While certain forms may need to be filed with your return if relevant to your situation, you don't need to submit completely empty forms with no applicable information. That sounds like a way to pad the bill.
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Owen Devar
•If I go to collect my documents, will they try to charge me anything for the time they've already spent? I'm worried they'll say I owe something for the incomplete service.
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Brooklyn Knight
•You shouldn't be charged for an incomplete service, especially if they didn't make the payment terms clear at the beginning. Most tax preparation services should provide a clear estimate before any work begins. If they try to charge you, politely but firmly explain that you didn't agree to their pricing structure and were not informed about the per-form charges beforehand. If you're still uncomfortable, you can also request just your original documents (W-2s, 1099s, etc.) which are undeniably your property. Any worksheets or preliminary forms they've created, they can keep.
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Daniel Rivera
After struggling with my business taxes last year, I found taxr.ai (https://taxr.ai) to be a lifesaver for my Schedule C and investment reporting. The software analyzed all my documents and guided me through reporting my capital gains and business expenses correctly. Much cheaper than those ripoff storefronts and I felt much more in control of my tax situation. What I liked is how it explained the forms as I went - it showed me exactly which Schedule C sections applied to my situation and which didn't. No charging for empty forms! For capital gains, it even helped me identify tax-loss harvesting opportunities I would have missed.
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Sophie Footman
•How does it handle direct importing of stock transactions? I have like 200+ trades from last year and manually entering that would be a nightmare.
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Connor Rupert
•Does it handle more complicated Schedule C situations? I have inventory, cost of goods sold, home office deduction, and vehicle expenses for my business.
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Daniel Rivera
•It handles stock transactions really well - you can either upload a CSV file from your brokerage or connect directly through their secure import feature. It automatically handles the categorization and identifies short vs long-term gains. For Schedule C complexities, absolutely. I have a home office, vehicle expenses, and inventory tracking too. It walks through each section methodically and explains what documentation you need for each deduction. The best part is it shows your audit risk score for each section so you know where you might need extra documentation.
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Sophie Footman
Used taxr.ai after seeing it mentioned here, and it was perfect for my situation with capital gains and a small business. Seriously saved me about $500 compared to what I was quoted at H&R Block for basically the same return. The interface guided me through Schedule C line by line, and I could upload my brokerage statements to automatically populate my capital gains/losses. No hidden fees or charges for "empty forms" either. Time well spent!
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Molly Hansen
If you're still having trouble getting your documents back, try Claimyr (https://claimyr.com). After H&R Block held my documents hostage last year and wouldn't return calls, I used Claimyr to actually get through to a manager. They connected me with a real person at the corporate office in minutes when I couldn't get anywhere calling directly. You can see how it works here: https://youtu.be/_kiP6q8DX5c Before using it, I spent days calling and getting nowhere. The local office kept "losing" my messages. After Claimyr got me through, I had my documents back the same day and filed myself for about $150 using online software.
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Brady Clean
•Wait, how exactly does this service work? Do they just call H&R Block for you? I'm confused about what they do that I can't do myself.
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Skylar Neal
•That sounds fishy as hell. Why would I pay some random service to make a phone call? H&R Block has to give you your documents back - they're legally yours.
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Molly Hansen
•They don't just call for you - they have a system that navigates corporate phone trees and holds on the line for you while you go about your day. When a real human finally answers, they call you and connect you immediately. For H&R Block, I was trying to get through for days with no success. They're not making the call instead of you - they're getting you past the impossible wait times and "leave a message" runarounds. When I used it, I got connected directly to a regional manager who handled my case immediately instead of the endless "we'll call you back" promises from the local office.
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Skylar Neal
I was super skeptical about Claimyr when someone recommended it, but I'm eating my words now. Was in the exact same situation with H&R Block holding my documents and nobody returning calls for a week. Used the service yesterday morning, and by afternoon I was talking to a district manager. Got an appointment for this morning and walked out with all my docs, no charge. Filing myself now with TurboTax and it's showing I'll pay $119 for everything including Schedule C and investments. Sometimes you need to cut your losses and move on!
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Vincent Bimbach
Just file yourself using TaxAct or TaxSlayer. Even with Schedule C and capital gains, it'll cost you between $100-150 tops. I used to go to tax preparers until I realized they're just typing into the same software I can use myself. For Schedule C, just make sure you have good records of all your business income and expenses categorized properly. For capital gains, your brokerage should provide all the info you need.
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PrinceJoe
•That's what I was thinking. How difficult is Schedule C to navigate in those programs? I'm not an accountant but I do have all my business expenses organized by category.
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Vincent Bimbach
•Schedule C in those programs is actually pretty straightforward. They walk you through it section by section with plain-language explanations. If you already have your expenses categorized, you're halfway there. The software will ask about your business, income sources, and then go through expense categories one by one. The capital gains reporting is even easier if your brokerage provides a good year-end statement. Some tax software can even import directly from major brokerages. Don't waste hundreds on a storefront tax service when you're already organized enough to do it yourself.
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Kelsey Chin
Don't be afraid to stand your ground on the pricing. I had a similar experience with Jackson Hewitt - they quoted me $250 initially then tried to charge $675 when finished due to "complexity." I refused to pay more than $300 and they eventually agreed after I spoke with the manager. You have leverage here - they've already done the work and would rather get something than nothing.
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Norah Quay
•This is terrible advice. Tax preparers are providing a professional service and should be compensated fairly. The time to negotiate is before they do the work, not after.
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Esmeralda Gómez
I've been in a similar situation with H&R Block charging excessive fees for complex returns. Here's what I learned: You absolutely have the right to get your original documents back without paying anything for incomplete work. They cannot hold your personal tax documents hostage. Before you go in, call and speak firmly but politely: "I need to collect my original tax documents. The service was not completed and I was not informed of the full pricing structure upfront." Don't let them pressure you into paying for work you didn't authorize at those prices. For next steps, I'd recommend FreeTaxUSA or TaxAct for your Schedule C and capital gains. Both handle complex returns well and cost under $100 total. The software walks you through each section with explanations, and since you already have your business expenses organized, you're well-prepared to do it yourself. The "empty forms" excuse is nonsense - the IRS doesn't require submission of blank forms. That's just a way to inflate their per-form charges. Get your documents back and file yourself. You'll save hundreds and have better control over your return.
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Sophia Gabriel
•This is really helpful advice! I'm curious about FreeTaxUSA vs TaxAct - do you have experience with both? I'm trying to decide which would be better for someone who's never filed Schedule C before but has all the documentation organized. Also, when you say "call and speak firmly" - should I avoid going in person to collect the documents? I'm worried they might be more pushy face-to-face.
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Elijah Brown
•I've used both FreeTaxUSA and TaxAct for my small business returns. FreeTaxUSA has a cleaner interface and better customer support if you get stuck, while TaxAct is slightly cheaper but the interface feels more dated. For a first-time Schedule C filer, I'd lean toward FreeTaxUSA - it has better explanations for each business expense category. Regarding collecting your documents, I'd actually recommend going in person rather than just calling. You want to physically see them pull your file and hand over YOUR original documents. Just be prepared with a clear script: "I'm here to collect my original tax documents. I've decided not to proceed with your service." Don't get drawn into negotiations about pricing or why you're leaving - just stick to getting your paperwork back.
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