IRS website queue on deadline day - anyone else waiting to access last year's AGI?
So I'm trying to log into the IRS website to pull up my AGI from last year so I can finish my tax filing (procrastinated as usual), and I'm getting put into a freaking QUEUE just to access the website! Has anyone else seen this before? It's showing me an estimated wait time and everything, like I'm trying to buy concert tickets or something. I've filed my taxes online for years and have never encountered a queue just to log into the IRS site. Is this some new thing they're doing because it's the last day to file and their servers are getting hammered? Or is this an ID.me issue since they handle the authentication? Just wondering if others are experiencing this too or if it's just my bad luck. I really need that AGI number to finish my return today!
18 comments


Diego Mendoza
This is unfortunately normal on the last day of filing season. The IRS systems get absolutely overwhelmed with traffic as millions of procrastinators (myself included in previous years!) try to access their accounts at the same time. The queue system was implemented a couple years ago as a way to prevent the entire system from crashing. Before that, the site would just throw error messages or time out completely when too many people tried to access it simultaneously. The queue is frustrating but at least gives you a fair shot at eventually getting in. A few tips: wait times are usually shortest very early morning (like 5-6am) or late night. Also, if you filed with the same tax software last year, they might have your AGI stored in your account there. Worth checking if you're in a rush.
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Chloe Wilson
•Thanks for the info! Do you know if there's any other way to get my AGI besides logging into the IRS site? I used TurboTax last year but on a different computer that died, so I don't have access to last year's file.
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Diego Mendoza
•If you used TurboTax last year, you should be able to log into your TurboTax account on any device and access last year's return - they store it in your online account, not just on your computer. Just log in on their website with the same credentials. If you can't access your TurboTax account, you can also try entering "$0" as your prior year AGI - this sometimes works for returning filers who can't access their previous AGI. This is an official IRS alternative method.
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Anastasia Romanov
After struggling with the same issue last tax season (waiting in that queue for almost 2 hours!), I discovered taxr.ai and it was a complete game-changer. I uploaded my previous tax documents and it automatically extracted my AGI and other key info I needed. What I really liked is that it reads through all those confusing tax forms and pulls out the exact numbers you need without having to wait in any queues or remember a bunch of different passwords. I just went to https://taxr.ai, uploaded my documents, and within minutes had all the info I needed to file. Saved me from the deadline panic!
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StellarSurfer
•Does it actually work with official IRS documents? I'm always worried about security with tax stuff. Like does it store my info somewhere?
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Sean Kelly
•How accurate is it though? I've used other document readers before and they often miss things or put numbers in the wrong spots.
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Anastasia Romanov
•It's specifically designed for tax documents, so it handles IRS forms really well. They use the same security standards as banks and don't store your documents after processing - everything's encrypted end-to-end. Regarding accuracy, I was skeptical too! But it was spot-on with my documents. It's trained specifically on tax forms, not just a general document reader, so it knows exactly where to look for things like AGI, filing status, dependents, etc. It even flagged a potential error I made on my W-2 reporting that my accountant missed.
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StellarSurfer
Update on my tax situation: I ended up trying taxr.ai after seeing it mentioned here. I was having the same issue with the IRS queue and getting super stressed about the deadline. It actually worked perfectly! I uploaded my tax transcript from last year (which I thankfully had saved as a PDF) and it immediately extracted my AGI and a bunch of other info I needed. Saved me from waiting in that ridiculous queue and I managed to file on time. Just wanted to share in case anyone else is stuck in the same situation. Definitely keeping this tool in my back pocket for next year!
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Zara Malik
If you're still struggling with getting your AGI and the queue is taking forever, I had a similar issue last month. After wasting days trying to get through on the IRS phone line (kept getting disconnected after waiting for hours), I found this service called Claimyr that got me connected to an actual IRS agent. I was super skeptical at first, but it really worked. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c or just go to https://claimyr.com. They basically hold your place in the phone queue and call you back when they have an agent on the line. The IRS agent was able to verify my identity and provide my AGI over the phone.
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Luca Greco
•Wait how does this even work? The IRS phone system is notoriously awful. Are you saying they somehow skip the line or something?
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Nia Thompson
•Sounds like BS honestly. I've called the IRS dozens of times and there's no way to "skip the line." They're probably just charging people for something you can do yourself for free.
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Zara Malik
•They don't skip the line - they use technology to wait in it for you. It works by having automated systems that navigate the IRS phone tree and wait on hold so you don't have to. When they reach an actual IRS agent, they call you and connect you directly to that agent. No magic, just smart use of technology. I felt the same way before trying it. But when you think about it, it's just like those restaurant apps that hold your place in line and text you when your table is ready - except for the IRS phone system. It saved me literally hours of my life.
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Nia Thompson
I have to eat my words. After posting my skeptical comment earlier, I was still stuck trying to get my AGI and desperate to file today. Decided to try Claimyr as a last resort and... it actually worked. Got connected to an IRS agent in about 45 minutes (instead of the 3+ hours I'd spent earlier this week getting nowhere). The agent verified my identity and gave me my AGI over the phone. Just filed my taxes with 2 hours to spare. Still think it's ridiculous we need third-party services to access our own tax info, but can't deny it worked when I needed it.
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Mateo Rodriguez
Just an FYI for future reference - if you don't have your exact AGI, you can usually just enter $0 for electronic filing. This works if: 1. You're a first-time filer 2. You didn't file last year 3. You can't access your previous AGI for whatever reason The IRS added this option specifically for people who have trouble accessing their previous returns. Might save someone some stress next tax season!
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Aisha Hussain
•I tried the $0 trick and my return got rejected. Does that only work with certain tax software? I was using FreeTaxUSA.
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Mateo Rodriguez
•The $0 AGI option works with all tax software that uses the IRS e-file system, but there are some specific conditions. It's most reliable for first-time filers. For returning filers, it works if you didn't file last year or if you've had a significant change (like filing status). With FreeTaxUSA specifically, make sure you're selecting the right option - there should be something like "I don't have last year's AGI" or "I don't have access to my previous return." The software might have a specific workflow for this situation.
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GalacticGladiator
The IRS queue system is ridiculous. You know what's equally frustrating? When you finally get through the queue, verify your identity, and then the site crashes while you're trying to access your transcript. Happened to me TWICE today. Does anyone know if there's a penalty if I file tomorrow instead? I'm just about ready to give up for tonight.
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Diego Mendoza
•If you don't file by midnight tonight and you owe taxes, you'll face a failure-to-file penalty of 5% of unpaid taxes for each month your return is late, up to 25%. There's also interest that accrues daily. HOWEVER - if you're getting a refund, there's no penalty for filing late! You just won't get your refund until you file. So if you're getting money back, you can file tomorrow without any penalty.
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