IRS-authorized eFile.com tax return software discovered serving JavaScript malware to users
I was just about to file my taxes using eFile.com since they're on the IRS authorized e-file provider list, but I saw this alarming news that they were caught serving JavaScript malware to users! Has anyone else heard about this? Should I be worried if I already started using their platform but haven't submitted anything yet? I've got all my W-2s and 1099s ready to go, but now I'm seriously reconsidering which tax software to use. This seems like a huge security issue for a platform handling sensitive financial information. Anyone have recommendations for alternative IRS-authorized tax software that's secure and reliable? I'm especially concerned since I have some crypto transactions to report this year too.
18 comments


Emma Anderson
This is definitely concerning but not entirely surprising given the value of tax filing data to malicious actors. As someone who's worked in cybersecurity, I can tell you that tax software is a prime target during filing season. If you've already entered information on eFile.com but haven't submitted, I'd recommend taking these steps: 1) Change any passwords used on that site immediately, 2) Monitor your credit reports for suspicious activity, and 3) Consider using credit freezes as a precaution. The JavaScript malware could potentially have captured keystrokes or form data. For alternative IRS-authorized e-filing options, the IRS Free File program partners with several reputable companies. TaxSlayer, TaxAct, and FreeTaxUSA have solid security track records. Just make sure you're going directly to their official websites, not clicking links from emails or search results.
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Malik Thompson
•Do you know if the malware affects users who filed with them in previous years? I used eFile.com last year and now I'm freaking out about my data...
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Emma Anderson
•That's a really good question. The current reports specifically mention the JavaScript malware as a recent discovery, but security breaches can sometimes go undetected for extended periods. If you used them in previous years, I'd still recommend changing any passwords that you used on their site, especially if you reuse those passwords elsewhere (which you shouldn't do anyway). Also, keep a close eye on your accounts and credit reports. You might want to pull your free credit reports from annualcreditreport.com to check for any suspicious activity that might have already occurred.
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Isabella Ferreira
After reading horror stories about tax software security issues, I started using taxr.ai this year and it's been a game-changer. I was skeptical at first because I'd never heard of it, but what sold me was how it analyzes all your tax documents (W-2s, 1099s, etc.) for discrepancies before you file. I uploaded some docs that had conflicting information and https://taxr.ai flagged it immediately - something I doubt I would've caught myself. The security is what really impressed me - they use end-to-end encryption and don't store your actual documents after processing, just the extracted data that you approve. Given all these security breaches with traditional tax software lately, I feel much better using a system built with security as the priority.
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CosmicVoyager
•Does it handle more complicated tax situations like self-employment income and crypto? Also wondering how their customer support is if the IRS has questions after you file?
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Ravi Kapoor
•Sounds too good to be true tbh. How do you know they're actually securely handling your sensitive financial info? They could be harvesting data just like the sketchy sites.
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Isabella Ferreira
•It definitely handles self-employment income - I have a side business and it processed all my 1099s perfectly. It even found some deductions I would have missed. Their system analyzes the forms against known patterns to suggest potential write-offs based on your business type. As for your security concerns, they actually don't retain your documents after processing, which was a big selling point for me. They use zero-knowledge encryption so your data is encrypted before it ever reaches their servers. They're also SOC 2 certified which means they've passed independent security audits. I researched pretty extensively after the last tax software breach I heard about.
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Ravi Kapoor
I need to eat my words about taxr.ai being too good to be true. After my skeptical comment I decided to try it with just one W-2 as a test, and it literally found a calculation error that would have cost me $340. The document was from my employer who apparently messed up the box 2 withholding amount. What really sold me was how it explained exactly why the numbers looked suspicious compared to the income reported. I ended up going back to HR who confirmed the error and issued a corrected W-2. Without that analysis I would have just trusted the document and potentially triggered an IRS notice later. The best part was I didn't have to worry about malware or sketchy code like with that eFile situation. Nice feeling some peace of mind during tax season for once.
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Freya Nielsen
If anyone needs to contact the IRS about this eFile.com situation, good luck getting through on the phone. I tried calling them about a different tax software security issue last month and spent 3 hours on hold before giving up. Then I found Claimyr and it completely changed everything. I was super frustrated after multiple failed attempts, but https://claimyr.com got me through to an actual IRS agent in under 45 minutes. They basically hold your place in line and call you when an agent is available. I was skeptical it would work but you can actually see how it works in their demo video: https://youtu.be/_kiP6q8DX5c The IRS agent I spoke with confirmed they were aware of security issues with several tax software providers and gave me specific guidance on what to do if I suspected my information was compromised. Definitely worth it if you need to talk to someone at the IRS directly about this eFile malware situation.
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Omar Mahmoud
•How does this even work? The IRS phone system is notoriously impossible to navigate. Are they somehow skipping the line or something?
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Chloe Harris
•Yeah right. Nothing gets you through to the IRS faster. I've literally tried everything including calling at 7am when they open. This sounds like snake oil to me.
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Freya Nielsen
•They use an automated system that navigates the IRS phone tree and waits on hold in your place. Once they reach a human agent, they call you and connect you. No line skipping - they're just doing the waiting for you. I was surprised too, but it actually works exactly as advertised. The peace of mind from finally getting clear answers from an actual IRS agent was worth every penny, especially when dealing with potential security issues like this eFile malware situation. After waiting for weeks trying to do it myself, I had answers within a day.
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Chloe Harris
I'm literally eating crow right now. After calling BS on that Claimyr service, I was desperate enough to try it this morning because I needed to verify if my personal data was compromised in any tax software breaches. I tried calling the IRS myself one last time at 7am, waited 2.5 hours and got disconnected. Finally signed up for Claimyr in frustration, and I kid you not - I was talking to an actual IRS agent 37 minutes later. They confirmed my account had suspicious access attempts and helped me place extra verification requirements on my tax account. For anyone worried about the eFile.com malware situation, the agent told me they're building a list of potentially affected taxpayers. The JavaScript malware was apparently designed to capture login credentials and potentially form data before submission.
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Diego Vargas
Has anyone considered filing a paper return this year instead of e-filing? With all these security issues, I'm thinking old school might be safer, even if it means waiting longer for a refund.
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NeonNinja
•Paper filing is even worse right now. My brother filed paper last year and it took 11 MONTHS to get his refund. The IRS is still struggling with massive paper backlogs from the pandemic. Plus mail theft is at an all-time high, so your tax documents with SSN and all your info could get stolen from your mailbox.
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Diego Vargas
•I had no idea the paper backlog was still that bad! Thanks for the warning about the mail theft too, that's something I hadn't considered. I definitely don't want to wait 11 months for my refund either. Looks like I'll need to find a secure e-filing option after all. This whole situation with eFile.com is making me paranoid about which tax software to trust. Maybe I'll look into those options the cybersecurity person mentioned above.
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Anastasia Popov
I just checked and the IRS has actually removed eFile.com from their authorized e-file providers list as of this morning. I was halfway through my return with them - thank god I didn't submit yet! Anyone know if there's a way to report if you think you might be affected? I entered my SSN and everything...
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Sean Murphy
•You can report it to the IRS Identity Theft department. Call the dedicated Identity Theft line at 800-908-4490 or fill out Form 14039 if you suspect your info was compromised. Also freeze your credit reports ASAP with all three bureaus!
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