IRS Eliminated My Refund & Says I Owe $1,719.49 - Notice Coming April 11 (Reference #9024)

I was expecting a refund but just checked IRS2Go and now they're saying they made changes to my tax return that completely eliminated my expected refund and resulted in a balance due of $1,719.49 instead. The app shows they'll mail a notice explaining the changes to my tax return on April 11, 2023. Here's exactly what the IRS2Go app is showing right now: "We made changes to your tax return that changed the amount of your refund. Our changes eliminated your expected refund and resulted in a balance due of $1,719.49. You will receive a notice that explains the changes to your tax return. Your notice will be mailed on April 11, 2023." There's a section about "More details about the changes we made to your tax return" but it just says: "Detailed information concerning a change we made to your tax return is not available here. Please call and talk to one of our representatives or wait for the notice we sent you for more information." They've included reference number 9024 to mention when calling customer service. Their hours are listed as "Monday through Friday, from 7 a.m. to 7 p.m." They want me to have several things ready if I call: "If you can't pay now, and have selected a payment option, tell the representative the payment option you have selected. A copy of this page. A copy of your tax return. The notice we sent you. If you disagree with this change or the way we processed your return, please contact us." There are some links about "What to do if you can't pay your tax" and "Understanding Your IRS Notice" but I'm honestly too stressed to even click through right now. Anyone know if they'll start collecting before I even get this notice? This is really freaking me out - going from expecting a refund to suddenly owing over $1,700 is a huge shock. Has anyone dealt with this kind of sudden switch before? I'm especially worried since they're not even showing the detailed changes in the app, just telling me to call or wait for the notice.

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17 comments

Marilyn Dixon

•10M

The IRS2Go app shows they've made significant changes to your tax return that have reversed your expected refund into a balance due of $1,719.49. The message confirms they'll mail a detailed explanation notice on April 11, 2023, but the specific changes aren't viewable within the app itself. The reference number 9024 is important to note - you'll need this when speaking with IRS representatives during their business hours (Monday-Friday, 7am-7pm). Before calling, you should gather three key documents: the IRS2Go screen showing this message, your original tax return, and the notice once it arrives. The app provides links to important resources about handling tax payments and understanding IRS notices, which suggests they anticipate you might need payment assistance options. This is standard procedure and indicates there will be multiple ways to address the balance. Importantly, while the message shows a balance due, the IRS won't initiate collection actions before you receive the official notice in the mail. This gives you time to either challenge their assessment if you disagree or arrange a payment solution if you agree with their changes. Based on the information provided, you'll have several weeks to prepare your response once you receive the detailed explanation. The presence of the "What to do if you can't pay your tax" link indicates that payment plans and other assistance options will be available if needed.

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Natalie Wang

•5M

Don't panic - this happens more often than you'd think! The good news is they have to follow due process, so you'll get that notice on April 11th before any collection actions start. I'd recommend calling them with reference number 9024 as soon as possible rather than waiting for the notice. Sometimes it's just missing documentation (especially with EIC claims like you mentioned) that can be resolved quickly over the phone. Have your original return, W-2s, and any supporting documents ready. If it turns out to be a legitimate adjustment, they usually offer payment plans that can make the $1,719 much more manageable. The fact that they're being transparent about the timeline and giving you resources shows they want to work with you on this.

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