First Horizon Bank DDD 2/22 - Funds Not Received Per IRS Direct Deposit Guidelines

I bank with First Horizon too and had a similar experience last year. My DDD was 2/18 but the money didn't hit until 2/23 - exactly 5 days later. First Horizon told me they have a 3-5 business day hold on government deposits even though the IRS says it should be immediate. In my case, I went to the branch and explained I needed the funds urgently, and they were able to release part of the hold. Maybe try visiting your local branch if you need the money right away?

Have you checked ur transcript recently? Sometimes the DDD on WMR isn't the same as what's on ur actual transcript. The IRS might have pushed it back but didn't update the app. Happened to me last yr and I was freaking out for nothing. Might wanna double check that before blaming the bank tbh.

This is a common misconception about how the IRS direct deposit system works. Here's what's actually happening: 1. The DDD on your transcript is when the IRS *initiates* the payment, not when it arrives at your bank 2. The ACH network typically takes 24-48 hours to process these transactions 3. Banks then have their own processing time, which can be 1-3 additional business days 4. First Horizon specifically has a reputation for holding government deposits for the maximum time allowed 5. Weekends and holidays don't count as business days So for a 2/22 DDD, which was a Thursday, the earliest you'd typically see it is Friday 2/23, but it could legitimately take until Wednesday 2/28 without any actual delay occurring.

I might be able to offer a potential solution, if you're really needing to get this resolved quickly. I had a similar issue with my tax refund last year (though with a different bank), and after days of getting nowhere with both the bank and the IRS, I finally used this service called Claimyr (https://claimyr.com) to get through to an actual IRS agent. It probably saved me hours of hold time, and the agent was able to confirm exactly when the deposit was sent and gave me documentation I could take to my bank to get them to release the hold. If you're in a time crunch and need to get this sorted out, it might be worth looking into. I believe they can typically get you connected to an agent in under 15 minutes in most cases.

I'm not convinced this is a First Horizon issue. I've used them for years and never had a problem with government deposits. Could it be: • Your account number was entered incorrectly • The name on your tax return doesn't match your bank account • There's an offset or garnishment intercepting your refund • The IRS is experiencing general delays (very common this time of year) Before blaming the bank, have you verified all these possibilities?

Having worked with multiple financial institutions, I can tell you with certainty that banks DO have different policies for government deposits. Why would they hold funds longer than necessary? Simple - it's a free short-term loan for them. Every day they hold your money is another day they can use it for their own purposes. First Horizon isn't unique in this practice, but they are known for maximizing hold times on government deposits. Have you contacted them directly? Have they given you a specific release date? The bank is required by Regulation CC to provide you with information about when your funds will be available.

According to the NACHA (National Automated Clearing House Association) rules which govern direct deposits, banks are permitted to place reasonable holds on large deposits for security purposes. The IRS website (https://www.irs.gov/refunds/direct-deposit-limits) mentions that refunds can take up to 5 business days to be deposited after a DDD. I've seen numerous reports on r/tax and r/personalfinance about First Horizon specifically having longer processing times for tax refunds compared to regular direct deposits. You might want to check their specific funds availability policy which should be available on their website or in your account agreement.

I had EXACTLY this issue with First Horizon last month. My DDD was 2/8, and the money didn't appear until 2/15. I called every day and got different answers each time. One rep said they had no record of the deposit, another said it was pending, a third said it was on hold. When I finally got the branch manager involved, they admitted they have a standard 5-business-day hold on all tax refunds over $2,500 as an "anti-fraud measure." They eventually released it early after I provided documentation from the IRS confirming the deposit date. So frustrating!

This is incredibly frustrating but unfortunately very common with First Horizon. I've been banking with them for 4 years and they consistently hold tax refunds for the maximum time allowed. What worked for me last year was escalating to their corporate customer service line (not the regular customer service) and referencing the specific Treasury regulations you mentioned. I also filed a complaint with the CFPB which seemed to get their attention. The key is getting documentation from the IRS showing the exact date funds were sent - this gives you leverage to push back on their "we haven't received it yet" excuse. Have you tried calling their ACH department directly? They're usually more knowledgeable about these holds than regular customer service reps.

I'm dealing with this exact same issue right now! My DDD was 2/21 and it's now March 9th with no deposit from First Horizon. I've called three times and gotten completely different stories each time - first they said no deposit was pending, then they said it was "processing," and yesterday they claimed the IRS hadn't sent it yet. But when I called the IRS, they confirmed the funds were sent on 2/21 as scheduled. This is my first year banking with First Horizon and I'm already regretting the switch. The fact that multiple people here are reporting the same 3-5 day hold pattern makes it clear this is their standard practice, not an exception. I'm going to try calling their ACH department tomorrow and if that doesn't work, I'll definitely look into filing a CFPB complaint. It's ridiculous that we have to jump through all these hoops just to access our own money! 😤

I've been following this thread closely as I'm experiencing the EXACT same issue with First Horizon. My DDD was 2/20 and still nothing as of today (3/9). What's particularly frustrating is the inconsistent information from their customer service - I've been told everything from "we don't see any pending deposits" to "it's being processed" to "the IRS hasn't sent it yet." After reading everyone's experiences here, it's clear First Horizon has a deliberate policy of holding tax refunds for 3-5 business days beyond the DDD, despite their marketing about "fast access to funds." This seems like a classic case of banks using our money as a short-term interest-free loan. I'm planning to take action on multiple fronts based on the advice shared here: 1. Call their ACH department directly (does anyone have that number?) 2. Request written documentation of their hold policy 3. File a CFPB complaint citing the specific Treasury regulations mentioned 4. Get IRS documentation of the exact send date to counter their "we haven't received it" claims Has anyone successfully gotten First Horizon to admit to this hold policy in writing? That would be incredibly valuable for a CFPB complaint. Also, for those who switched banks after this experience - which institution did you move to that actually processes tax refunds promptly? This thread has been more helpful than hours of calling their customer service. Thank you all for sharing your experiences! 🙏