Stuck on "We Hit a Snag" Error When Setting Up Credit Karma Spend Account for Tax Refund - No Help from Support After 3 Days
I'm trying to set up a Credit Karma Spend account for my tax refund direct deposit but keep getting stuck at the verification step. Been trying for 3 days now and customer service hasn't helped at all. Every time I try to complete the process, I get an error message that says "Sorry about that! We hit a snag on our side. Please try again." I keep clicking the "Refresh" button like it suggests, but nothing changes. The error just keeps appearing no matter how many times I try. The message also says "If refreshing doesn't fix the problem, try again later or contact our member support team." Well, I've been trying "later" for 3 days now, and I've already contacted member support with no resolution. I'm getting really frustrated because I need to set up this account ASAP to receive my tax refund. The app shows the main navigation options at the bottom (For you, Cards, Loans, Insurance, Money) but I can't get past this verification error to actually set up my Spend account. Has anyone else encountered this error when trying to set up their Credit Karma Spend account? Did you find any workaround or solution? I'm desperate at this point and need to get this resolved before tax season gets any further along.
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Liam Brown
I work in fintech and this is a common issue right now. The verification systems are extra strict because of all the fraud happening with tax refunds. Try using your exact address as it appears on your credit report, and make sure you're not on a VPN when applying.
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Emma Johnson
•omg thank you! the VPN thing worked! 🙌
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Olivia Garcia
•having the same issue rn... gonna try this
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Noah Lee
Speaking of tax refunds, yall need to check out taxr.ai - its been a game changer for understanding whats actually going on with your refund. Only $4.99 and it analyzes your entire transcript. Way better than guessing or waiting on hold with the IRS for hours https://taxr.ai
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Ava Hernandez
•how exactly does this work? seems interesting but dont wanna waste money on another useless tool
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Noah Lee
•It uses AI to read your transcript and explains everything in plain english. Shows you exactly where your refund is stuck and what to do about it
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Ava Hernandez
•just tried it and WOW 🤯 finally know whats actually happening with my refund. worth every penny fr fr
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Isabella Martin
Same boat here 🚣♀️ tried opening one last week and got stuck in verification hell lol. ended up going with chime instead
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Elijah Jackson
ur better off going with cashapp tbh. credit karma been acting stupid lately
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Sophia Miller
•facts 💯 cashapp way more reliable
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Mason Davis
Wait till u actually get the account... their customer service is straight 🤡🤡🤡
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Emma Johnson
•ugh dont tell me that 😩
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Mia Rodriguez
Try clearing your cache and cookies before applying. worked for me after being stuck for like 2 days
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Sofia Price
I had this exact same issue a few weeks ago! What finally worked for me was doing it on a desktop browser instead of mobile, and making sure I had ALL my documents ready before starting (ID, SSN card, proof of address). Also try doing it during off-peak hours like early morning - seems like their servers get overloaded during busy times. The verification process is super finicky but once you get through it works fine. Don't give up!
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Omar Hassan
•This is super helpful! @fa735b3835d3 The desktop browser tip makes total sense - mobile apps can be glitchy with verification stuff. Definitely gonna try the early morning thing too, didn't think about server load being an issue. Thanks for the detailed breakdown!
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